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January 2024 by Paul Termini
No one seems to be on the same page that I talk to here or at my insurance company. Everytime I talk to someone I hear something different. I was told my insurance extended the rental, but I was charged 200$ I called my insurance and said that’s not cool and they said they shouldn’t have charged me and would refund me the amount and instead I got charged a second 160$ with the 50$ down that’s over 400$ that’s I shouldn’t have had to pay. I was hit, I’m not at fault I shouldn’t be paying for any of this and was told I wouldn’t be and yet I’ve been double charged. You need to refund me money and talk to my insurance again cause this is ridiculous.
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January 2024 by Sammy Auxter
To say they are nice and accommodating is an understatement. They went above and beyond to assist me with whatever I needed. A+ team at this location.
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January 2024 by Jared Stalker
The staff is super friendly and welcoming and they held on to an item I accidentally left in the car for me
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December 2023 by E Ray
Bad service
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November 2023 by Sean Weidner
Had a great experience renting from this location. I booked online and had to book an extra day because the website said no after hours drop off. When I picked my vehicle up on the morning of my rental the manager, Cam, spoke with me about this and said that he would credit the extra day for me upon my early return. He stuck to his word and I am very grateful for that. I would absolutely rent from here again. Very friendly staff all around. They even spent a little extra time cleaning the vehicle more on the day of pickup and the vehicle itself was a great ride and super good on gas mileage.
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November 2023 by Sherzod G Buranov
Bad experience. Insurance made a reservation for me after car accident. 2 times during 2 days in a row I stopped by to find out if any sedan vehicle is ready for me. After first time employee told me stop by tomorrow after noon , car will be ready for you. Next day I came and they still don’t have anything. They always out of cars. If you always out, order more. They only could offer big a** pick up truck n huge minivan. Put myself on wait list n still waiting for a phone call. After a week waiting , finally my car is done n I don’t need ur service anymore. I don’t understand how u guys still in business. Avoid this place not to have a head ache and losing your time.
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November 2023 by Robert Zurcher
Best rental car experience that I ever had. Easy and fast pick up and return. The truck we rented was exceptionally. Thanks to the Manager and Meghan! Will rent from this location again.
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September 2023 by Kimberly Thomas
I asked after every question that was asked "i will not be charged correct" and i was told nothing will be charged to me... to good to be true. They ended up charging my card. I called and Cameron kept repeating " like i said i wasnt there for the conversation" i said you can keep repeating this but its not solving the problem of the charges made to my card, and he hung up on me. Waiting for a call back from corporate. Very unprofessional.
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July 2023 by Jason Yunka
Placed a reservation and less than 5 min they called to let me know they won't have a car the following day.
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July 2023 by Cherry
Horrible, Horrible, horrible! They gave me a dirty car with a foul smell. Kept the windows open for two days and it still smelt gross. Literally made me nauseous! And when I took the car back, they tried to switch up the initial price they had given me! I'm checking other rental places for my next rental
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April 2023 by Terel Dixon
Courteous staff. The vehicle I reserved wasn't available and I received a free upgrade
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February 2023 by keegan ramser
This place is great! The staff is so friendly and helpful. I rent a car from here about once a month or more and never have any issues. I am very satisfied with the service and reliability of this enterprise
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January 2023 by C C
Cheerful customer service on Christmas Eve! Very positive and helpful team. Highly recommend!
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December 2022 by Savannah R.
Megan at this Enterprise location just won over my business from here til eternity. I won't go anywhere else ever again. She was so helpful in dealing with my 99 phone calls making sure I would have a last minute vehicle available and her customer service and management skills are OFF THE CHART. She eased my nerves and made me feel so safe in the Mazda 3 that I will be driving for awhile. Everything was extremely easy with paperwork and she answered all my questions right away with no hesitation. Thank you Megan and the rest of the Greentree Enterprise location for valuing me and helping me out after my personal car was unexpectedly hit. You will always have my business!!
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November 2022 by Jesse T.
This is my local Enterprise that I've been using for the past decade. The representatives are always very kind and accommodating. I've never had an issue with any of my rentals and the vehicles are always clean and as advertised. I greatly appreciate the team that enterprise has compiled at this Green Tree location and look forward to doing further business with them.
