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March 2024 by Joanna D. S.
I made 2 appointments with the optometrist here was our experience: the receptionist at the optometrist desk was chewing gum with an open mouth and wearing EarPods. Inaccurate information in the chart. Provided 2 excuses for why I couldn’t have my pupils dilated. 1) not enough time (what??) 2) they ran out of solution (double what?) never heard either in all my experience. Picking out and purchasing contacts/eyeglasses. The associate I worked with wasn’t listening that my husband only needed readers and did not want to purchase glasses. This was stated multiple times and met with visible disapproval by the associate. When I told the associate I wanted my contacts and single vision distance eyeglasses. The associate said “so we are doing progressives?” Once corrected my decision was met with disapproval. We spent a lot of money it was not a pleasant experience we will not return,
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March 2024 by Coley J
Most definitely will recommend this place! The entire staff on 2/15 was great! I must say Amanda did such a great job as well as Brian who checked my eyes. The other female receptionist who checked me in was outstanding as well ❤️you guys have a lifetime customer now
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February 2024 by Philip
Reckoned to everyone
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February 2024 by Sean Lee
Poor customer service. Wrote an email detailing the incident to their headquarters but got ignored. Don’t be fooled by their replies to our reviews to give us false impression that they care.
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February 2024 by Christy Mcsuley
The customer service is terrible in my opinion. They were supposed to call me back to order contacts and never called me back. I sat on hold for 20 minutes and even longer to try to order some simple contacts.
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February 2024 by ally K
They are always helpful and professional. Have been going to this location for a couple years now. Highly recommend! Booking appointments and ordering is also so easy thanks to the staff
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October 2023 by Jan Friese
Dr was good. The . Andinsurance man was very poor. Never go there. I wanted reading glassesandsunglasses. I needed reading more than sunglasses. NEVER GO THERE
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September 2023 by Megan G.
1 we went Friday to get glasses tightened for my sister Grace helped us out she said they looked good come to find out after wearing them they were terribly un even we go back Saturday morning to get them fixed and tightened again and unfortunately Grace has to help us again. This girl BROKE her glasses in pieces. Then walks past myself and my sister and just says "we're just going to get them off of the display" didn't mention once that they were broken the manager had to tell us and say "the glasses broke"Did the glasses break or did Grace break them and not say anything to us not an apology nothing She then goes up to the woman behind the counter and asks for the profile for the next victim. When the woman says she doesn't see it Grace says with the utmost snarky attitude "well I know it's there because I put it there" and she eventually finds it in a different stack and Grace proceeds to say "yeah that's why you have to LOOK" Like is it that serious and would you have hurt so much to just say hey I'm sorry I broke your glasses it'll be a little bit longer on those It just actually baffles me how she can act like that to customers and her coworkers without repercussions thanks girl
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August 2023 by Boof Boofer
Lori was wonderful and helped clean and repair my glass frames. Staff is so friendly and helpful. 10/10 recommend
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June 2023 by Brittiany
The best customer service hands down!! Beyond thankful for Kendall, Cindy, and Breanna’s help and kindness when I was in a pinch. Kendall especially deserves a raise because that girl keeps that place running! She handles everyone with ease and truly cares about you and your experience. Thank you EyeGlass world ?
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June 2023 by Jon Anderson
Went in the morning and was able to get glasses in the early afternoon, same day! An eye exam and two pairs of glasses. Very affordable and very nice staff. Had Bud and he was awesome! Thank you so much for everything!
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May 2023 by james howard
Went to eye glass world today! Exceptional service by Kristi! So thorough and such an enjoyable experience. Thank you this is the best place to go for eye service in Pittsburgh!
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May 2023 by aimee ebbert
Very friendly and knowledgeable staff! Never thought just sunglasses would be covered on my insurance - Bud went out of his way to help and I even left my insurance info at home but we figured it out and my new sunglasses are a game changer and beautiful!!!!
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May 2023 by Haley Davis
Always a good experience. Staff is very friendly and not pushy unlike some other places I've been to. Will continue getting my family's glasses here.
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May 2023 by Lori Michelle V.
Love this place! Staff is very nice and down to earth. Prices are good and got my glasses later the same day, which I really needed for a trip. Thank you
