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March 2024 by Danny U
4 stars because the printing via wifi was suppperrr duper slow. It took forever!!Thankfully, Seraiah helped me by having me email my document to her and she printed it herself. I really appreciated that. Keep doing good! Great customer service.
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July 2023 by Peter Stanick
Fedex shipping has gone completely downhill. Everything that I’ve shipped with them in the past two year has arrived damaged. To top it all off the insurance on items is worthless. You will never get a dollar because they always claim that it wasn’t packaged correctly… I shipped an item to Texas. It was delayed and delayed and then arrived destroyed… All customer service is based out or India as well. So even if you get to talk to someone, they cant hear you and can’t help you. I’ll be shipping with UPS from now on. I miss the old fedex when they were a legitimate company that cared about their customers
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June 2023 by Ally Shah
Really nice employees but very annoying that this store is always super understaffed. Waited in line… pick up my print job, print job had an issue… now BACK in line again. Just staff one more person! Clearly this place is busy and understaffing like this is flat out corporate greed.
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June 2023 by Chandani sharma
Roy helped me out with my service and he was super kind & wonderful!
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May 2023 by Huayun Huang
This store’s employees seem to have a really good chill vibe. I can tell that they are genuinely enjoying working there. And they all seem to be pretty helpful. Manager appears to be extra patient with both customers and staff members after nearly 30 years of service. Parking was easy too, since it is part of east liberty shopping center.
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May 2023 by Stephen Short
I went here to get photocopies of a few documents. The clerk was helpful in getting me to use the photocopy machine and saving me money at the same time.
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February 2023 by Chelsea K.
This FedEx office is fantastic. They are super quick, reliable and pleasant. Roy is particularly helpful!
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January 2023 by L. b.
I am scared to go into this FedEx office. It employs a woman who have serious issues and is very combative. I filed a complaint but FedEx definitely needs to properly train their employees with customer service. If you hate people, then why would you work here? This happened on October 21, 2022: Store was crowded, only two probably overwhelmed workers...Guy tries to get inline ahead of other waiting customers. I told him I was waiting for ten minutes and he needs to wait as well. Female employee berates me and tells me with the nastiest tone she could muster: "If I do not like waiting, I should apply for a job there." I told her first I was not talking to her, second, she does not need to tell me what I need to do, she needs to learn about customer service and how work with people and I would not want to work with someone like her." She responded with "God, hold me back, etc. BEFORE I DO SOMETHING." Implying she was going to beat me down in the store...She was acting like I was in her home and had invaded her personal space, with wanting to jump behind the counter to physically attack me. She also told me that FedEx "did not need my lousy $2.00, etc." I told her she was rude. obnoxious and all of those 2.00 dollars add up... She then told me she was calling the police on my "ugly a##." I actually got a chuckle out of that one...Jealousy is a hell of a drug...She stated she was going to have the police "remove me from the store." I left but not before I told her about herself...How she needs NOT to work in customer service. I took pictures of her and filed a complaint. Needless to say, I will not return to this store ever. She probably knew that FedEx does not follow up with complaints, etc. I am actually horrified that this person wanted to weaponize herself with the police, knowing full well the danger in calling them and the negative possibilities that could have followed. She was the one that as threatening me yet I was not going to let this person talk to me like garbage... I felt sorry for her male coworker. There are cameras in the store but obviously they do not record interactions. I have not checked back to see if she still works there. Not sure if her coworker would have backed her claims as he is stuck working with this easily volatile person. So for SAFE, respectful, customer service I cannot recommend this store ever.If I am in that area and I need copies, I go to Staples. Plus, everyone that works at Staples is NICE.
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December 2022 by EnergyBubble
Paul is so nice. He helped me pack and ship 12 huge packages for moving. Also helped me change address for several packages.
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December 2022 by Dan Valentine
Picked up my copies and they were blurry. Ended up that it was my fault as I gave them a blurry file to print from. They didn't make a fuss and they still fixed it for me even though it was not their fault. Very helpful, friendly, and professional!
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November 2022 by Katie Briller
Great printing experience. They were able to help us very quickly and were very kind and thorough throughout the process.
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October 2022 by Hannah Schwartz
Roy was beyond helpful shipping something back to my company. Grateful for his patience and professionalism! Very efficient location.
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September 2022 by Charles Soderbergh
They are definitely busy, and could use extra coverage, but Roy could not have been more kind and helpful to me when the store was jammed one morning--the line was to the door. There was a special needs elderly customer in line too, and Roy took special care of him. I'm not sure how he kept his composure and offered good service in the middle of all of that (I would have buckled) but it will keep me loyal to this location. Hope they find more good folks to work here soon.
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September 2022 by Laura Mohn
Today I went to FedEx to get some prints made, and we were in and out fairly quickly and easily. Tatyana helped us and she was so kind and wonderful
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September 2022 by David DeRose
If you want your packages opened and contents stolen prior to being picked up by FedEx, drop them off here. Unbelievable this can happen.
