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February 2024 by Seungju Kim
Can confirm what others have said: terrible service. Here’s why:1. Man on phone called me “bud”— I’m 25 years old, also just unprofessional.2. Second, there was a young woman at the cashier, extremely unhelpful. Why?2a. First, when I picked up my shoe and tried it on I saw it was very dirty for a new shoe. I showed it to her, and she just stood there. I then said, uhhhh are you gonna say anything? She responds, “people try shoes all the time.”2b. I try on the shoes nonetheless and request a different size, and eventually get this one (clean) instead. However, the entire experience was terrible.2c. The entire time I was respectful, and said thank you, the cashier never once asked or showed care.Very disappointed—was going to ask to speak with the manager, but didn’t really think that highly of them either.
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February 2023 by Claudia M.
DO NOT SHOP HERE! THEY DO NOT CARE ABOUT THE CUSTOMERS.Macy's customer service is the worst. I have talked to 4 supervisors to try to help me with a return. The supervisors have lied to me, dismissed me, told me it was not their problem. Their supervisors are not trained and don't care about the customers.
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December 2022 by Tom C.
Woman on register at the service center named asani on the 2nd floor has a nasty attitude. walked up to the register i was standing in front of and said "can you move" and immediately after i apologized asked if i was with the girl being rung up on the first register (my girlfriend)... not a good look if i was a random person. after pushing me to the side and a customer stepping up, she looked at them and said "give me a minute." idk why she was rushing to get me out of the way just to not help a customer.
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December 2022 by Abbot Place T.
I'm liking Macys more and more because the trashy clientele are hanging out at Nords at the other end of the mall LolMacys employs long term americans so I like that. I will say that the elevators need an overhaul. They smell like oil. They need more employees. The workers in the shoe dept suck. Slow and unhelpful Where's the work ethic of my generation?
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December 2022 by Christopher N.
While I'm not a frequent Macy's shopper, I have started to visit a couple times a year. Ross Park Mall has been my go to mall since the 90s. But as anyone who's shopped there over the decades can tell you it has changed as more upscale/expensive stores have moved in. I still enjoy seeing it decorated for the holidays, browsing, or picking up something from the dwindling food court options, and do most of my shopping at more affordable stores like Kohl's. However I must say the holiday sales at Macy's, either Black Friday or the Friends and Family sale, have caught my attention the last couple years. Last year I picked up some cologne from their sizable fragrance department. One lady claimed they didn't have any open bottles for sample sprays at her station and didn't seem willing to make another available to try, so I moved on. The second was be try friendly and took me all around to anything I was curious about, and I left with two different bottles. This year I was in the market for new winter wear, something waterproof and warm. I ended up with a Tommy Hilfiger jacket and a Calvin Klein coat. Both together would normally have been $375, too much for me. But one sale just $140 saving me $235! The store is spacious and usually better organized than other clothing outlets with things thrown everywhere after aggressive shoppers move through.
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October 2022 by Vickie B.
Stopped by to see if they had anything on sale that I liked. Tried on a few things but this wasn't the day for me. Too bad because no tax on clothing and shoes in Pennsylvania. I am wavering between 2 and 3 rating. I want to give it a 2 but on the other hand their displays were nice. So 3 it is. BUT, I arrived shortly after opening and their women's dressing rooms!!!! Clearly they had not been cleaned for days, maybe even weeks. There was grime on the floor and dustballs the size of half my hand. It was an immediate turn off. Is there a cleaning crew because this stuff has been there for a while. I am not necessarily expecting spotless but the dressing room I was in was filthy and not because of previous customers.
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September 2022 by Lorie H.
Why is this store filled with miserable people that do not want to work? The store is dirty and messy, all the clothes have makeup stains on them, or are on the floor. Its absolutely insulting how awful this store is!
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March 2022 by Kimberly H.
Macys has sadly gone downhill. I still shop here but there is no reason in the world why a salesperson who is not busy, is just standing around talking can't order a pair of shoes from another store. After you politely ask, they tell you to do it yourself. I also found many employees to be downright rude.
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October 2021 by Adriana Blanco
No welcoming @ entrance or assistance. Employee turned around and walk away >>>IGNORED ME<<< I was looking for a specific shoe and decided to ask the cashier and respond with a bad attitude.
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September 2021 by Bridget Elizabeth C.
I really like this location. The store is very clean, staff is very nice and they have a great selection of clothing and makeup. But what I really love is the HUGE audrianna prepel section that they have. She's such an underrated designer and it's great that you guys have such a huge selection to honor her beautiful work! I would definitely recommend coming to this store.
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September 2021 by Adrianna White
No welcoming @ entrance or assistance. Employee turned around and walk away >>>IGNORED ME<<< I was looking for a specific shoe and decided to ask the cashier and respond with a bad attitude.
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August 2021 by Michelle Italia Walker
Patrick at Macy's Backstage was wonderful. His product knowledge is outstanding.
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July 2021 by Lilia Margarita Valderrama Vallejo
Fui de compras todo muy bonito
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May 2021 by Aidan M.
My local Macy's is this one, and it's decent. One star was knocked off because of the loud Excel Dryer XLERATOR hand dryers. Other than that, it's a nice store that opened as Kaufmann's originally with a fairly good Westinghouse hydraulic elevator.
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August 2020 by Kelli Dunn-Buchholz
Today I went in to Macy’s at Ross Park Mall to return a pair of jeans that I paid $89 for at the end of January online. Of course you cannot return anything that you bought there online unless you have a computer and a printer...which I don’t and neither do most people. Macy’s is too cheap to send a return label. Due to COVID and immune compromised family members... it has taken me months before I made it into the mall. So today when I went to return these jeans with my r
