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September 2023 by David A
You won't believe l was at this bank today 09/05/23 Tuesday at about 3:15pm to do a wire transfer and l had to want on a staff (woman) who was on the phone for about 10min knowing that l was waiting on her for a business transaction. I had to leave the bank without doing my wire transfer. What a poor customer service. I have never been humiliated like this in my life. I will never visit this bank branch again to do any transactions.
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August 2023 by Adam Lewis
My escrow account is completely screwed up right now because no one at this branch, or where they process mortgage payments, knows how to process an escrow only payment. The teller at this branch processed it as a regular payment even though I specifically told him we had changed insurance carriers and I needed to add money to the escrow account AND escrow payment was written on my check. The processing location in Hermitage processed the next attempt as a regular payment as well, despite including instructions to apply to escrow and escrow payment written on the checks, so we went to see a loan officer at the Ross location to have the payment changed to an escrow payment. Now one of the checks we sent has been applied to escrow and the other hasn’t. There’s nothing on the statement showing me how they reconciled the change from regular payment to escrow payment, and the escrow is overdrawn because our new insurance billed it. I don’t trust the balance is correct because of all this either. How do you keep a job at a bank when something as simple as an escrow payment is, apparently, impossible to understand and apply? Now I have to go back to the loan officer, by 4pm because somehow this bank is only open for 7 hours when most people are working, to attempt to straighten this out again. Ridiculous.
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November 2021 by Michele McIntire
Never once had an issue with this bank, or this branch. Excellent, personal service.
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November 2018 by Paul McKenna
A super-friendly and dedicated group of people that have been tremendously helpful with my family's finances for many years. I would definitely recommend!
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July 2017 by Charles King
If you are the only person there you will still have to wait. If your debit card isn't signed you will not be able to use it. Even if you have a valid government-issued ID. If the check your trying to pay your truck payment with has any mistakes on it at all you will not be allowed to correct them and they will not take it. Even if it causes your payment to be late this particular Branch does not give a s***
