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December 2024 by Fred R.
I never leave a review but I felt that I needed to explain what happened this afternoon: I came to buy 10 Giant Eagle gift certificates. The cashier Jennie G was nice but unfortunately messed up with the gift cards. She said that a GC was not able to go through and asked me to get a new one so I did. She put away the one that was not working but she in fact loaded it with $100 and gave me an empty one. I realized this when I went home and started to compare the gift card numbers with the receipt and 2 did not match. I decided to go back and explain what happened. The manager on duty didn't even try to see where the cashier put the unused card (The cashier usually put all not sold articles in a cart) but the Manager didn't even look inside the cart and decided to watch the videos when I was there instead. He didn't even ask me for my receipt. The receipt could have shown the time I was there. Long story short, they all made me wait 30 minutes. I had enough and asked what the procedure was. Jennie explained that she put the card on a side and someone puts it in a cart. I asked another lady to look in the cart and she said that she already looked and couldn't find my gift card. I asked her to look again because she insist that it wasn't there. I then insisted to look at what was in that cart, moved a few things around and FOUND my card. I was dealing with incompetent employees who were not able to help me. They did not find my card. I found it! The manager was rude and told me sarcastically to have a good day. This isn't good. Customer service was very bad.
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October 2024 by Paul P.
A nice Market District store in the Waterworks Plaza. As expected, big, clean, well stocked and with everything a household needs.
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August 2023 by Dani J.
This used to be the grocer to go to. My kids could get a free piece of fruit while we shopped. I love the coupon book, though I wish you could somehow redeem them for delivery. The delivery is a longer wait than most. They had the good vegan options but now pretty much everyone does and they are just the most expensive, even with the specific coupon book.
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July 2023 by Ray C.
I have mixed feelings about this store. I feel like it is trying hard to be a copy of Whole Foods, but failing miserably. The customer service is very distinctive between these 2 businesses.While this review isn't about Whole Foods, it would be wrong to consider the differences. When you ask for help, as I often do, the people at Whole Foods jump to attention and immediately assist in locating what you request. At Market District, they rarely help, shifting you to a different associate and passing the buck.I will admit that Market District has some unique features beyond the typical grocery. Their cheese section is very well done, and those employees are well informed. I feel like other parts of the store could benefit from the same attention to detail.The breads and bakery section seems to be a hit or miss proposition. You can find certain items there one day that are gone the next. It is as though they have no set pattern of baking and just make what they feel, so you could get good salt sticks one day and find none available the next day.The prepared foods can be a nightmare.I looked for a posted special and could only locate 2 of the necessary 5 items to complete their meal deal. I asked for help and waited while someone went to find someone else to answer my questions. When the right person finally arrived, they began pulling the meal deal special signs down.I'm not really interested in businesses that operate this way.If I'm in the area, I might stop in for some items. I will not go out of my way to shop here. There are far better and cheaper options available.In addition, Giant Eagle in general seems to enjoy playing bait and switch with customers. One card covers every one of their operations, but there is no cross promotions. You get different prices at GetGo, Giant Eagle, Giant Eagle Express and Giant Eagle Market District.They are all owned and operated under a single banner, but choose different pricing and specials for each location. Buyer beware.
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April 2023 by R W.
Had bad customer service experience there. I know the prices are higher but to treat customers that way is a shame. Aldi, Walmart, Sam's Club are all better options.
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March 2023 by Janet B.
Giant Eagle discontinued weekly ad mailers!!!Other grocers did not. Currently I patronize the others based on their flyers.I like GE but sorry the store cheaped out in regards to weekly flyers.
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April 2022 by Lmf L.
In the past two weeks, on two separate shopping trips, we bought a rack of lamb and packaged pork tenderloins both having a sell by date of April 1st. We opened each to cook, well before the date, and both were bad. We returned the lamb for a refund and the store refunded us no problem. We don't have time to go back for the pork so that's on us but how does this happen? Is the meat being stored properly, is it older than it should be? Seriously concerned about buying meat from them again.
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February 2022 by Rome Mystery
I buy something from Giant Eagle's bakery once a week. Food is always fresh. Cakes an snacks and pies, oh my. Giant Eagle, thank you for being a friend. ?
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February 2022 by Simon Kelley
Good cheesecake and fresh baked goods.
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February 2022 by Antonio V.
Very friendly customer service great vegetarian food varieties , also they have a bat and the hostesses are very friendly. Overall great vibe and shopping experience
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December 2021 by Joe S.
OMG how I wish we had Giant Eagle Market District stores where I live now. I remember going to the first one of these and fell in love with Grocery Shopping (that's a lie as I always loved it). Picture your normal grocery store, but with a more upscale decor, food stations where you can have lunch or dinner, more products to choose from, and a pretty slick beer area that manages to get around PA's terrible alcohol buying laws (one of the reasons I left the area). On this trip, I was looking for beer and snacks for the hotel and was able to find what I needed. It was September and there were lots of Pumpkin Beers to choose from. I created my own six pack and had a great time in the hotel! Yinz need to head dahn here, grab a buggy, and shop n' at.
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September 2021 by Ray Y.
Great selection of produce but their prices are *very* high. They're competing with Whole Foods, I think, to see who can charge the most. I only go there to pick up a few things, when I don't have the time to get to Aldis or Costco. The same brand of bread is literally 1.50 more there as compared to Target. Also, the staff is VERY slow and not especially friendly. I stopped going to the pharmacy and the deli completely because there's always a very long wait--even when they're not crowded! Being the only grocery store in the area, they're often swamped and don't have enough staff (or stock) to compensate. For instance, they literally have 20 plus check-out lanes but only three or four are open even when they're at their busiest. They should convert ten more to self-checkout at the very least, if they're not going to hire the needed staff.
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August 2021 by Della E.
Great selections on meats and cheeses. Friendly employees. Very clean store. Can get busy, but always fast check out.
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July 2021 by Ian E.
Love coming in here. Great selection, helpful staff, and they have everything you might need. Good selection of beer and wine and good vegan options available as well!
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May 2021 by Nadine Jackson
Very nice
