-
March 2024 by Kim Thomas
My wife had a chip on her baguettes diamond , the canton office blow us off ,they sent her diamond out for repair then six weeks later we pick it there and didn't repair it.So we went to pittsburgh pa. And Alexis was the manager at the pittsburgh pa. Office and her staff got the baguette replaced , and all the problems taken care of.Thanks for your professionalism.
-
March 2024 by Paula Thomas
Wonderful experience and Athena was fantastic!
-
March 2024 by Amanda Schriver
Athena was so helpful and I appreciated her genuine opinions! Forever grateful!
-
December 2023 by Michael Weinberg
Helzberg Diamonds went above and beyond to make sure we found the perfect customized engagement ring! They allowed us to order several sets of diamonds until we were satisfied. They also gave us a couple unique ring boxes to choose from and gave us a great deal on the ring!
-
December 2023 by Jeannette Elizabeth
we had such an amazing experience working with Chris, Lynette and Alexis on designing the most perfect engagement ring! they really listened to what we wanted and took the time to make it the best and most smooth/effortless experience as possible. you can tell how knowledgeable they all are and made us realize that we can have all that we would have hoped in a ring for such a great price! we went in looking for an engagement ring to symbolize forever and left with our forever ring and an amazing relationship with the three of them! we couldn’t say thank you enough to them! ?
-
December 2023 by Jeffrey Morgan
I had the MOST WONDERFUL customer service experience tonight. I went in looking for a special gift for my wife. Athena was my sales associate who was extremely professional, interactive, knowledgeable in her role, and very patient with me. She listened to my story and guided me through the process until I found the item I was looking for! It took some time to complete the transaction since I was using a leasing service and there were a few challenges. Yet, in spite of them and the assistance of her equally gifted manager, Alexis, we finally made it to the end! Thank you, both!!!If you are looking for quality jewelry for you or that special someone, I encourage you to go see either of them and I know that you’ll receive the same exceptional service that I was blessed with today ☺️
-
December 2023 by Jennifer Tobolski
Alexis and Athena are awesome! They helped me and my husband with my old engagement ring that had lost its original diamond that I loved so much. They worked with us by educating us, being patient and all around just professional. & I got a new diamond for my ring! Which made me so grateful and appreciative. Literally was tearing up when we left. Definitely will be getting all my future jewelry from them!
-
November 2023 by Len Spagnolo
We received top-shelf service from Chris. Thoroughly professional and extremely easy to work with. We will recommend her at every opportunity.
-
November 2023 by Heidi Quinn
Tonight I went in looking for a mom-birthstone ring and Lynette and Chris made my experience phenomenal! They were so helpful and knowledgeable I would recommend them to anyone!!!
-
October 2023 by DeAnne DeMand
I came into the store to do a bit of research for my son, who was looking for an engagement ring. I was overjoyed to finally find a jewelry store that wanted to help me, as I was working with a firm budget and had been told that I wouldn’t find what he wanted without spending more. Over two days the ladies at the South Hills Village mall were not only able to work within his budget but they were able to find him a larger diamond than he was expecting to afford! Thanks so their efforts, he is now the proud owner of a beautiful ring to present to his fiancé. Thanks
-
October 2023 by Lori L
A HUGE Thank You to Lynette for her above and beyond customer service regarding several Helzberg purchases, check ups, cleaning. Entire staff at this location is amazing. Happy customer!!
-
October 2023 by jessica matrogran
Lynette Paschal was wonderful! She knew from the beginning we were just looking for a future purchase, she still took so much time to educate me on the different styles and let me try on as many rings as I liked. I felt comfortable with her and will be back to possibly purchase due to our experience with her.
-
October 2023 by Andrea Jones
Let me be completely honest, without going into a lot of detail, (since I could easily spend hours writing about how horrible my most recent experience was.) My husband and I have been loyal costumers since he proposed to me back in 2008 and purchased my beautiful engagement ring. We primarily frequented the Robinson Mall location which closed prior to the pandemic. Subsequently, the only location is in South Hills Mall. Recently, I had a horrendous experience with the employees and manager at the South hills location. IT WAS AWFUL!!BEWARE! Staff and manager are NOT experienced and customer service oriented. In fact, I WAS SHOCKED at how BAD it was.Go somewhere else, anywhere else for your fine jewelry needs!!! .TRUST ME on this!We will never do business with them again!!
-
October 2023 by Randy Fink
Lynette is an absolute pleasure to deal with. She delivered on my visit one of the best if not the best customer service experience in my life. Thank you so much!
-
August 2023 by Ryan Ellis
Terrible customer service everyone but the manager was courteous to a point and even then you could obviously tell we were a inconvenience to them. Never doing business with these charlatans again.
