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March 2024 by Ramie Diaz
Unprofessional and disrespectful of client’s time. Had an appointment scheduled and even received a reminder text the day before. However when I arrived, the office was closed. There was no email or phone call informing me that the office would be closed. I had to leave work early to make this appointment and find it unprofessional to not even inform clients of closures. Will now have to find a more reliable tax professional.
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February 2024 by Fran English
Great service at the block Smithfield Street. Downtown
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June 2023 by Brian Redmond
This past year, I had a horrible experience at the Smithfield Street H&R Block location. I noticed my tax payment was not withdrawn by Block on the due date as was promised. After my multiple follow-up efforts with this location during which employees stated that the IRS designated my taxes as paid on time, I finally called a different Block location. An employee there told me the Smithfield location did not press the final button to file my taxes. I received a late return penalty from the IRS. I will not use Block for tax prep again.
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April 2023 by Nelly B.
I'm spending even more money now to go to a real accountant next week to have my tax returns reviewed because this experience has been such a colossal shi*show that I have no faith what was filled with the IRS is accurate. I initially made an appt. and went in in early March. The guy I met with didn't ever follow-up with me, so after two+ weeks of waiting, I started calling -- got dumped into automated voicemail over and over and over. No one called me back. I finally went to the office and was told the guy I met with never called me back becasue he was out with COVID (but clearly he doesn't work there anymore), so someone else would complete my return. The woman was totally overwhelmed and did not appear to me to have the first clue about what she was doing. My return was very simple (should've done it myself) -- no property, no dependents, I work one fulltime job , no deductions. But this mess dragged out for weeks. My return was filed late, one excuse was that the H&R Block server had crashed, I had to give her the same information over and over and over, she would keep me on the phone while she calculated things and tried to figure things out (talking it through, reading stuff aloud to herself while I just sat there in excruciating silence -- like, do I really have to be here for this?) and to top it all off, she called me repeatedly during the day and as late as 9:45 PM. I would get off the phone with her and she would immediately call me back with yet another round of questions I'D ALREADY ANSWERED. Who does that???? But listen, people have lives, times are tough, we are all stressed out, I totally get it. I have no idea what she has going on in her life. But one thing I know for sure: I will never do business with this crap company ever ever ever again. Good luck and you have been warned.
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March 2023 by Felicity Wolfe
I always try to get the same person to do my taxes all the time and for the past 2 years I've had the pleasure of having Manika. She is absolutely wonderful, she listens and takes the time to really explain what is going on with your taxes.
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June 2022 by Roger Cowell
They got me more of a refund than I expected.
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May 2022 by pkramerable
Excellent service. Couldn't be more satisfied.
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April 2022 by Rhea Roy
Manika was amazing, she was very helpful and answered all my questions promptly, and showed great knowledge of the topic. She made the experience very easy.
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March 2022 by Wendy Sheffler
The does my taxes every year.And knows what she is doing
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February 2022 by Antoinette Guastaferro
Maryann was very helpful with my tax return so much that she helped me to receive $500.00 dollars more on my tax return and I feel good about her completing my tax return every year. Also I had brought the wrong document to do my tax return and she was so helpful in helping me to retrieve the correct document so I didn't have to return again to complete my taxes she was very kind I felt like I knew hershe was great thank you for having her in all the years I've had my taxes done by your company she was the best I ever had complete my taxes
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February 2022 by Wade Crone
Lon made me feel like I was being helped and taking care of..great business expirence
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April 2021 by Lois Brown
I have used service for years
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April 2021 by LS Ortega
this is my 3rd year with H&R block and 2nd year with the pittsburgh office...very helpful staff and awesome tax pro
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April 2021 by nikhil londhe
Ease of business.
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April 2021 by Clayton Pillows
Quick service
