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March 2024 by Steven Chioda
I'm not happy with their service. I used to use them years ago but I stopped because their fees were getting too expensive.The tax firm that I've been using was unavailable so I called H&R Block.When I called to set up an appointment and I told them that I am 71 years old, I asked about their fees and they said approximately $168.00 total to file federal and state taxes, they actually charged me $348.00.I don't understand taxes but I can't understand how I got a refund of $880.00 last year but this year I owe $1,400.00 for federal taxes.H&R Block advertises that they guarantee an accurate return with a maximum refund, but I feel like they did not fully examine my documents properly.With all of this said, I will not return to them and I will not recommend their services.
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February 2024 by Leslie Tiller
Good like
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February 2024 by Cassidy Barton
Got me a lot better refund, never using turbotax again
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February 2024 by Brenda George
I have always received friendly, professional service. And my tax preparer told me that I can bring my dog with me next year! It doesn't get any better than that!
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August 2022 by Kevin W.
While living in Monroeville, the H&R Block there messed up my locals in 2018. I moved to the Crafton area the following year and had been receiving letters from Keystone tax collection (tax collection group that serves the Monroeville area) so I bring my only copy of my 2018 tax return and the letter of documents Keystone needed. The most prominent thing they needed being the dates that I lived in the two places(my previous dorm, and the apartment I lived in in Monroeville) and the amended local tax returns. H&R Block said they would help me out. Well a week went by after I dropped off the documents and I hadn't heard anything back so I called them and they said the lady who was helping me was busy with a customer, so I waited for her to call back like they said she would. Later that day I realized that they were closed and I still hadn't gotten a call back so I called them the next day, and the next day, and the next day, and so on for the better part of two months. Pretty much they ghosted me and did not get back to me ever. They just kept telling me that she would call me back. Haven't had any problems like this ever since I went over to Jackson Hewitt. Jackson Hewitt has been taking care of me since. H&R Block will not help you if they make a mistake. Whatever agreement they have you sign saying that they will fix any mistakes they made, is just to put a smile on their customers face and doesn't mean anything when it's time to walk the walk.
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April 2022 by cgaming 0197
You guys were awesome in letting me double check everything especially when the cell phone conversation was a but choppy at certain points. But above all love to come back and have them do my taxes every new year!!
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April 2022 by Roberta Jones
Fast and easy. Love being able to dropOff my taxes and then come back to sign them.
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April 2022 by Barbara Carter
It was ok, I thought $69.00 was some what high for only the Federal tax.
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April 2022 by Janil Woody
My appointment was at a certain time and I waited 20 minutes to be seen.
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March 2022 by Babs Connor
H&R Representative Patricia Phillips is highly recommended. Friendly, makes you feel comfortable and is very knowledgeable. She always has easy to understand answers my questions.
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March 2022 by David Edmunds
Service is always great. We have been using block for 29 since we been married.
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February 2022 by rashida jackson
there almost getting my taxes back after filing never bring up hidden fees
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February 2022 by Melissa Shutt
I’ve been going to Bernadette for many years my daughter even comes to see her now Highly recommend she is fantastic!!?
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June 2021 by D S
I dropped off my paperwork for my business on 2/23, and had to repeatedly follow up to see what the status was. Turns out, they ended up filing my return late and didn't even mention it to me. After receiving a fine by the IRS, H&R Block is doing nothing to help me. The entire reason for using a service like H&R Block is to ensure that everything is filed accurately and in a timely fashion. The communication was abysmal, and the total lack of accountability is astounding. I encourage you to look elsewhere if you want a reliable way to file your tax returns.
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April 2021 by Lacey Kostishack
The service was great and I love the Peace of Mind. I selected 4 because I might try to do my taxes on my own next year just to save some money.
