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March 2024 by Ollie Gratzinger
First of all, everyone at this location was very nice, so I feel bad leaving a bad review, but the tax pro responsible for my return made several errors that required me to return to the office multiple times for corrections. The first mistake: I was told I owed more than $4,000 in local taxes, which was an unmanageable and unimaginable amount to owe. As it turns, the tax pro was not aware of a specific form I needed to submit; in actuality, I owed less than 1/4th of that. I only found this out because I called Jordan Tax Services to set up a payment plan and they informed me that something had to be wrong, because no one owes that much in local taxes. My tax pro did amend this. Then, I mailed my corrected form; weeks later, I received a letter from Jordan Tax Services saying they could not accept my return because of several missing forms that the tax pro should have included, but didn't. The tax pro did correct this as well. I understand that my taxes are complicated, but that's why I trust a well-known business like H&R Block with them rather than attempting to do them myself, even if I had to pay more than $500 for H&R Block's services. Following my experiences this year, however, I feel like I could have done them myself with greater accuracy, and will be doing so moving forward.
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March 2024 by Mr. “Mr.Black” Black
I think they're running a scheme! I tried to schedule an appointment and they demanded drop off's to file my taxes with them! Last year I think although I gave them all of my tax forms they didn't file a form with over 3,000 dollars of income but I always claim (ZERO) on my forms so my taxes should probably be overpaid and I'd just take whoever filed my taxes to court if this ever caught up with me for likely being blatant since I was broke and didn't have the additional money to (insure) the work but regardless punitive damages are punitive damages and my time is worth money as well, at least as much as a attorney's retainer fee or the going rate to have to sue if anything is said to me over this matter so my advice is (DO NOT GO HERE) because I still could end up in court and needing to bring my tax forms in front of a judge and him calculating if I had all the forms or not and I could do that myself but I never got another form so I'm 99% certain that they wanted to just (double charge me) to file the first time and then charge me for a tax (annulment) since the loser thinks he can get away with it while he is the one who filed my taxes right on my tax forms from sometime back which is not a weaver saying "it is perfectly ok to add financial and court stress for not double paying you to do something right in the first place" it is just h and r block covering themselves from (SCHEMES) employees try to play with people.So I repeat do not go here and drop off your taxes so they can blatantly file them incorrectly so they can try to charge you again, that is why they do not want you to witness them botching your paperwork.
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April 2023 by Beth Queiser
I worked with Keith and he was the best. I believe he retired. I worked with others at Seibert they were very good also but I went to West view Howard is great also. Keep up the good work and support!!
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May 2022 by Sahar Hosseini
Stay away from this place. If I could give them Zero star I would do that. These people are the most awful people I have ever dealt with in terms of tax. We contacted them few days before the tax deadline and they told us bring your documents and we will file it for you before the deadline! Here we go four weeks after the deadline -- we had to follow up with them multiple time to get hold of someone who can find our documents! Once they finally fill our forms and send us the link to e-sign, my link doesn't work. We reached out to the lady who completed our forms three days ago to let her know that there is something wrong with my link and I am locked out of the system. Three days later and we can't get hold of her - she doesn't respond to emails, message , nothing! And since we have already paid their fee we can't even get back our money and go to others who will this for much less money! So, if you don't have time for extra headache for something that is supposed to go smoothly, STAY AWAY FROM THIS OFFICE!
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May 2022 by Brandy Williamson
Mrs. Barbara is great. She did my taxes for the last 3, 4 years. She was always very nice and professional.
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May 2022 by Brett Oswalt
My tax rep was almost no help. He was borderline unfriendly, did not explain much and ended up getting my local tax form wrong. He swapped mine and my spouse's W2 withholdings and did the calculations wrong after that.
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May 2022 by Cynthia Laquatra
We were well received and did not have to wait long.
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April 2022 by Stephanie Ehland
Linda is fantastic and very personable. She is great at what she does.
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April 2022 by Mariah Fry
They’re really disrespectful to their customers. Always has an attitude, they called me saying they sent an email to me regarding questions to my tax returns which I’ve never received, and whoever it is, I can’t understand a word they say, they can’t even say my name right, I called them back and it was just phone tag the whole time just for them to send me to the person doing my taxes, again I couldn’t understand a word they were saying just for him to hang up when I had questions. Talk about pathetic and disrespectful!!!!
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April 2022 by Luke Mikula
Came in on Friday to be told there are no appointments and the old man refused to check the system. Told me I could drop it off or I’m “SOL” till the end of April. Went home and checked online and they had appointments that day and through the future. I had to book for Thursday the following week though because I had commitments every other day. Terrible customer service at this location. When I brought it up in store they said “well whatever” and up charged me on my taxes more money. I used to go here every year. This is the worst I’ve been treated at an establishment that’s supposed to be proud of serving you.
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April 2022 by Elna Johnson
Suzanne Urso always does an excellent job for me in preparing my taxes.
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March 2022 by Madelene Riley
LINDA IS THE BEST AND HELP YOU LEARN WHAT SHE IS DOING. SO YOU UNDERSTAND WHAT THE TAX,ES ARE FOR. SHE IS SO NICE, YOU ARE LUCKY TO HAVE A LADY LIKE LINDA WORKING FOR YOU. THANK YOU M. RILEY
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March 2022 by Keith Robb
Virginia is very knowledgeable, experienced and personable combined with the professional credentials of an Enrolled Agent.
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June 2021 by Savannah Deeter
Rude receptionist. My boyfriend of 5 years asked me to pick up his completed tax return for him as he rarely has time off work where he would be able to. Of course I called to confirm I could pick up the return, and I got nothing but attitude. I understand that there are tax laws which is why I called before going in- but the receptionist treated me like a criminal on the phone. No “sorry for the inconvenience”, or even “have a good night”. Simply hung up. I’m not usually one to post a negative review, but the conversation did not sit well with me.
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June 2021 by julia ferrell
I've been using H&R Block for 20 years now. Everyone throughout the years has been wonderful to work with.