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March 2025 by noblesse oblige
I was amazed at the restaurant on the second floor. Food was way better and cheaper than I expected
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March 2025 by J R (Drifty Banjo)
They have it all.
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March 2025 by Don Kink
Just as nice as the one near Columbus Ohio, just wish they would build one nearer Cleveland ......hint hint
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March 2025 by Solita
The prices are a little high but that's doable bc quality is key
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March 2025 by David Lobosco
My wife likes this place, but not a fan of the layout or how you pick up your items. The heavy items seem cheap to me. I'd rather shop online at Wayfair. It's a necessary evil to go to when you're married
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March 2025 by C T
Do yourself a favor and spend more money to buy something more decent than shitty products, especially when customer support is a joke.
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March 2025 by Bruce H
Had what we were looking for at a fair price.
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March 2025 by Marnie Sutch
A nice shopping experience. Only downside was the area I really wanted to see was under construction.
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March 2025 by Thomas Schall
Online order with parking lot pickup. All phases of the order were smooth.
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February 2025 by Jean VanderPlaats
This is a great place to get ideas. Many areas were closed for construction.
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February 2025 by Shawn Bauman
Original order 468812185 was placed on December 18, 2024 with a documented delivery date of 2-4-25.
This was done by Adriana Castillo. I have all the emails documenting this.
Everything was in stock except the item she gave me on another list. She monitored this and when they became available I placed an order on January 21st, 2025. Order number 469875693.
With delivery scheduled for 3/18/25. At this point my understanding was these items are available to be delivered on said dates.
Monday Feb 3rd I got an email from LMPro saying my order had failed. Didn’t say much else.
I called them and they said that they have not got the items from IKEA for the delivery.
I called IKEA and the agent said everything was in order and to disregard this email and it should be delivered on 2-4-25.
Come 2-4-25 I have someone here for the delivery, no delivery ever came. I called IKEA and spoke to Amber that evening. She informed me the truck had an issue and she could reschedule the delivery for 2-18-25. I agreed to this.
On 2-5-25 around 8AM I got a text message saying my order could not be delivered and it was rescheduled for 3-4-25. This is unacceptable and I called in once again. Now more irritated, this agent said the issue was with the delivery company and he would have them call me to see if a expedited delivery could be made. I asked when they would call, he said within an hour. This call ever came. I called the number he provided me and spoke to a female agent there. She informed me that many IKEA reps don’t know what they are doing or much of anything. She told me IKEA never delivered my ordered items to their warehouse. I thanked her and called IKEA, once again.
I spoke to Trina at 10:55AM which was actually able to shed some light on this issue.
She informed me the items where not even in the IKEA distribution center. At this point after receiving nothing but conflicting statements, lies, incompetence, etc….I cancelled both orders and demanded a full refund. It took her almost an hour to process this request. She said she had to speak to managers, etc…
She informed me that the original date was a preliminary delivery date. I was NEVER informed of this by Adriana nor was it on any of my documents I received by email. I certainly was not led to believe this was the case.
About $8500 of product was supposed to be delivered and you did not.
The treatment of me as a customer is reprehensible and almost criminal. Lies, incompetence, no knowledge, etc….IKEA should be ashamed of this episode.
Accepting people’s money, not keeping dates, then kicking me down the road is a breach of contract. Probably all illegal. IKEA should be out of business with idiots running the place like this.
I am awaiting my refunds to be processed as of 2-5-25.
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February 2025 by Jeremy Klein (JeremyFrom412)
If I could give IKEA less stars it would be 0. The parking lot is constantly crowded with small children because everyone treats the place like a play house to bring their kids. Almost smashed a kid that was walking behind my car because mom wasn’t paying attention. The fact that you can’t use both entrances is ridiculous I get my cart and go in through the nearest entrance and you can’t even get past the registers. There is a value city furniture 30 seconds away don’t waste your time going here it’s a nightmare and their furniture is cheap particle board anyways.
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February 2025 by -
The layout is nice. It is difficult to find workers on the floor if you have questions. The Cafe prices seem to have gone up. On the day we were at the store, we arrived when the cafe opened, and were told by an irritated staff member, 'Wait 15 more minutes.' Strangely, about 7 Ikea staff were served in front of us during this waiting period. After we were able to order, the Cafe closed back down and told other customers that they were 'short-staffed'. Not sure why they opened at all?
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January 2025 by Michael Cummings
Great store, would have been 5 stars, but pared down menu and store is being remodeled so not as big selection. Can't wait till remodel is done to see it. Christmas seemed to be rough time for remodel. Great sales going on though
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January 2025 by Tae Stubbs
Amazing staff helped me with my needs.
