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January 2024 by Tamaria Gatewood
✨This is certainly a great place to find a great pair of boots for a great price ✨
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January 2024 by Danny Coleman
I went to this Sephora looking for some items that I purchased there during a prior visit. The trans employee was rude, never greeted me and walked away from me, when I explained what I was looking for. I will not be patronizing this establishment again.
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January 2024 by Mary Summers
Awesome service here also
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January 2024 by William Robinson
JCPenney's is another wonderful department store inside The Mall At Robinson and this includes Macy's also. JCPenney's is another great store so let's keep shopping there also!!!
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December 2023 by Robert Taylor
Love me some robinson penneys
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December 2023 by Tim
Trying to purchase a mattress and have it delivered has been absolutely horrible. We went in person to check out beds and make sure we could explain our entire situation, addresses, dates etc well in advance of delivery. Scheduled time off of work for the date they planned. Made special arrangements to be at a purchased home earlier than normally allowed to have the item delivered as it was the longest they would allow holding the item before shipping. Then they show up to the wrong address, but right next to our correct address. We talk to the shipper, the drivers, and explain - no just come down here - not like the other end of town or anything. They were disrespectful and said they would not deliver it anywhere but the address *they* were told even while we have ID and order receipt info etc. They decide to LITERALLY drive away with our mattress and tell us that they will try again two days later. We took TIME AWAY FROM OUR JOBS for this and diligently scheduled during a time of year when every moment of PTO is extra valuable and you all DROPPED THE BALL. No apology. No offer for a discount or service or product update, just an expectation to use MORE PTO. It is unacceptable and wholly unprofessional. Taking my time is as good as stealing. Will be making filing a BBB complaint as well.
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December 2023 by Steven Reed
Sharon was incredibly helpful not only in helping me get fitted for a suit but also in helping me find the best deal! She made what I thought would be a stressful and expensive process easy and affordable. Thank you!
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December 2023 by Arushi Raj
Very nice products at reasonable price
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November 2023 by Harlan Harris
I have two past reviews on JCPenny. They are my place of destination for Big and Tall. Pricing reigns better over the Big and Tall specialty retailers. Less designers, but true valued quality.A pair of Levi's and two Arizona shirts set me back $80 today. I would have spent that elsewhere for a single high-end designer item --JUST ONE. I will look just as good or better.
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October 2023 by Denise T.
All handicapped parking spaces in front of the store were blocked by cones. Apparently, JCPenney doesn't want to encourage handicapped people to shop there. Had to walk to the other side of the store to try on clothes. Very difficult if you have trouble walking. Dressing rooms were deplorable - looked as if they had never been cleaned. A worker asked me to complain to management because she said they never listen to them. Limited cashiers and you are forced to go to the second floor to make a return. But they were also cashing people out, so why can't cashiers on the first floor take returns too? The only bright spot - all of the workers we encountered were exceptionally nice and helpful. Not sure why anyone would want to work there.
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October 2023 by Chrissy G
The person didn't ask for my rewards card, scanned my coupon and then said I have a rewards card, she seemed frustrated and when she needed to scan my coupon on my phone it died, not her fault but her comment was like oh well ..I said can you still discount it, you know I have the coupon she said no. Very unprofessional
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October 2023 by Travis J Ehrensberger
I'd usually say just a regular Penney's, but this was two stories at Robinson in Pittsburgh. Had great selection of men's casual dress, dress clothing, at great prices.
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September 2023 by Ron Williams
Went with a friend...she found what she needed, on sale. She went through Macy's prior to JCP, nothing found. The people were gracious , even helped her find the saving coupons to make her purchase even better
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September 2023 by Karen Klink
Love shopping this store. Always find great prices. Lots to choose from. Never a problem if I have to return something I might have ordered online.
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August 2023 by charra williams
Is it me or options to choose from dwindling?. Overall sales are good. Associates we're great and helpful as allways.
