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March 2023 by Darlene Gifford
Price was high. Driver was professional clean cut. Pleasant to talk to.
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January 2023 by holly lentz
Had my car towed there and repaired. Broken axle on a Honda civic. There customer service is the best! They go the extra mile .Great job at a fair price. Will be using them again for future repairs.We also took our truck for body work. Job was done excellent .Service: Car towing
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December 2022 by Jackie Ferrero
Highly recommend this place. They are honest, quick & know what they’re doing. We had such an easy and seamless experience setting up a time to get our truck towed in & repaired. It was a small repair and they fixed it super quick for us and were just so honest and nice with us which is hard to find.Services: Oil change
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December 2022 by Anthony boberg
Great body and paint work their collision shop did an amazing job
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November 2022 by Rochy1991
AVOID this garage, I highly recommend not taking your chances here. This garage was contacted at 3:45pm for a tow and said they would arrive at 4:10pm. Its 35 degrees out during all this. At 4:45 they were not there so we called for an update and they said they should be close. At 530 we called again and no answer multiple times. At 6:10 we finally got an update that they canceled the tow. Terrible business practice to accept a tow then cancel after being super late without even contacting us. This garafe left their customers stranded in the freezing weather for over 2 hours and didn't even show up or bother to call.Service: Car towing
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November 2022 by JDMBify
I can't figure out why some people have given this place a good review, maybe they haven't used the towing service, but this place has had a very negative impact on my life!When my car was towed, the next day Saturday, I would have gotten imy car out, it would have cost me $295. However, the employee running the office was leaving early that day, leaving no one to process my payment and thus retrieval of my car. Then I had to therefore pay two more days than I would have, leading me to pay $405 on Monday. Now that I couldn't afford it, this craziness thus threw me into the process of trying to come up with funds, every day increasing my total.Had the office clerk not left early that Saturday, this wouldn't have escalated to so much of a higher cost, which is now $831 because of the days I've spent trying to find the money to get it.Now how is that fair and allowed, as had she not left early, my cost would have been affordable. Seems like a them problem, not a me problem. ]⁰Tthat's super shady and so greedy that I had to leave this review, telling people to watch out for these money hungry folks, beware they don't play by the rules! I'm now without a car thanks to them, I'm forever angry, and there's nothing I can do about it. Good luc with theses guys, you're going to need it!Service: Car towing
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October 2022 by Erin O'Brien
I have used Critchlow for several years now both the Auto Body Shop and Car Care Center. They are honest and reliable; their prices are lower than I've found elsewhere. Joe who manages the office at the car care center is the best! They're easy to schedule with and Joe communicates every step of the way until you get your car back. I have recommended many people to Critchlow in the past and will continue to do so.Services: Tire change
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September 2022 by Jayme Grega
I always have a wonderful experience at the Body Shop and Car Care Center.They are knowledgeable, honest, reliable, and have great customer service!
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August 2022 by kevin kyes
I’ve had to take my truck there twice for some severe body damage. Not only was the customer service great and but the work they did is perfect! Very honest shop that I highly recommend!
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August 2022 by Floating Duck
Excellent! Highly recommend. Had my vehicle serviced at the repair building today and everybody was great.
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July 2022 by Dovid Deray
Horrible experience. They where contracted through triple a to tow my car with an eta of 6:20 pm. No works from them. Call back in and triple a said they are now expected for 9:20 pm. All this time can’t reach anyone and no communication. 10:15 pm called in to see what is going on. Still can’t reach anyone to find out what’s happening.If you don’t have the capacity to do a job, don’t accept it and leave someone stranded for 6 hours waiting.
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May 2022 by Caite Carrozza
This place is a joke. Don't ever go. They have no customer service skills. Rude and childish. Lies so bad. I have never experienced such terrible people. They are not a family operated business treating people the way they do. DONT GO!!
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April 2022 by Devon Jeffries
Advertised to do rust repair, but will not attend to your repair. They are only focused on collision repair at the moment. They are backup with cars and will not repair you car until the end of June.
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March 2022 by Larry Cmar
Best auto body shop in the Pittsburgh area. The staff is very friendly their tow truck drivers are extremely helpful their body shop guys do amazing work. They help you tremendously in filing a claim with your insurance. I won’t take my car anywhere else but here. And believe me I’ve been here quite a few times lol
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March 2022 by robert hatajik
Terrible experience. Avoid at all cost. After I totaed my car Critchlow towed it to their lot. I was usble to go down to retrieve my personal thing from my car and to sign over the title for 3 weeks. When I went down they gave me my only key and when I went into my locked car my tools were gone. Went to the front desk she wrote down a report. Question. How do you get into a locked car fron a secured lot when Critchlow had the only key?And never heard back from them.Service: Car towing
