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April 2024 by Michelle Judy
My husband and I decided to stop in at this location while we were walking around downtown. We were going to order some food and then my husband was going to use the bathroom. Well we never ended up ordering anything because the employee that was there was very unprofessional and told us that regardless if my husband was a paying customer or not he had to pay $28.50 to use the bathroom. That’s possibly one of the dumbest things I have ever heard of. We definitely will not be going back to this location.
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April 2024 by Ed Bruni
It would really be nice to know when you are ordering for delivery that you are getting Uber eats instead of a delivery guy. I’ve been waiting an hour for a sandwich which I’m sure will be soggy and nasty. NEVER AGAIN!
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April 2024 by Justin Dalykas
Sandwiches here are always good, but the service staff are less to brag about. Unpleasant and rude at times; however, the food does come out quickly and the wait time isn't typically long. Good for a quick in and out lunch.
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March 2024 by Maryum Snowden
The food has gotten 10x better. The sandwich was delicious.
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February 2024 by charles speelman
Its jimmy johns the only reason why i stopped because their was nothing else around they dont heat up the sammich even on super super cold days but it is what it
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January 2024 by Dorian Murray
They aren't kidding when they say freaky fast. Ordered a bunch in advance for a business meeting. Showed up 10 minutes early and they didn't even start on them yet but all 4 boxes where made and ready by the pickup time.
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January 2024 by Jonathan Rember
Lousy service. Doors locked 30 min before closing and both guys inside ignored me and refused to come to door
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December 2023 by brenda krestar
This is the worst Jimmy John's shop I have ever been to. Order was placed online for pick up, order wasn't ready, customer service was terrible and order was wrong. Food was terrible and seemed old as
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November 2023 by Adam Majed
Don’t even go in there it’s trash especially the
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November 2023 by Douglas Foley
It’s Jimmy John’s, basically and expensive subway. Most locations, never have an issue with their sandwiches. However, the same can’t always be said about their customer service, and this location by far is the worst I’ve seen when it comes to that aspect. I came in twice over the weekend I was in town for business. The first day I came in, the person taking my order claimed I didn’t order what I ordered. Which I can understand, mistakes can be made, people sometimes don’t hear everything correctly. Which is why I came back the next day to give them another chance. The second time was the icing on the cake. When I was placing my order, the guy seemed like he was in a hurry to get me away from the register, because of this, I made a huge mistake on my order. Then when I tried to correct it, they acted like I was inconveniencing them. They weren’t blatantly disrespectful, it was more of a passive means of rudeness by using their actions. Needless to say, if I ever return to Pittsburgh for business, I’m will never come back to that location. I HIGHLY!!! recommend everyone to stay away from their and just go somewhere else. Yeah it’s fast and right there, but it’s not worth the headache and the feeling of being disrespected. Also, just for clarity, it wasn’t even busy. I was the only person in line……….
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November 2023 by Catherine Truslow
Super fast! By the time I finished paying, my order was ready :)
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October 2023 by Christopher Manley
Went 20 minutes before closing thinking that was respectful as I just got into town. Was told they were closed and sent me on my way.
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September 2023 by Cathi Mcmillen
I was having a really rough morning and the staff here were SO kind!!! They even made me giggle, which was exactly what I needed at the time. My food came so quickly and tasted delicious!
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September 2023 by Mark Post
The food was good, but there were some crazy people working here.
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August 2023 by Klaus Kervin
I use to come here fairly regularly and never had an issue. I came in 8-16-23 and the staff were giving out wrong order numbers and were extremely rude to confused customers asking if the order number they called matched the order number the cashier was giving. If you tell someone their order is 18 and call 118 or 218 that is not 18. No one will understand what you mean when you have a customer with a 118 and a customer with a 218 and the employees are yelling out "Order 18!!!" It wouldn't even have been an issue if the people behind the counter weren't back talking customers and acting infantile. I won't be coming back here.
