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April 2024 by Mary
We just went for a prom suit, and the sales associate was absolutely terrific. He had multiple customers and multi-tasked tremendously and took care of all the customers. Even managed to train/help out a junior associate at the same time. Very professional, thorough, and friendly. They had a great selection to choose from, too! Very happy with the service.
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April 2024 by eric br
Just bought a tux shirt. Though there is a black round cuff link showing in the pinned sleeve to the front, be aware it only comes with one cuff link. Yeah, pretty crazy they hide the other sleeve without one. Know that the second cuff link can be bought for a deal, according to the manager I called when I got home. Pretty deceptive all in all.
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April 2024 by Tony is Golden
I visited your Ross Park Location on Saturday night. I have shopped there multiple times. However the manager on duty was having a highly inappropriate conversation using profanity and was so wrapped up in this that I was ignored for 10 minutes as I walked around. I had seen there was an Easter sale online and was maybe looking to buy a suit. However due to being ignored I decided to buy a suit at Ticknor's instead. You should look to them for an example on good customer service.
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March 2024 by Riku_ Darc
I used to love this location but unfortunately the general manager Bradley Martin is no longer there. The store is worse for it. I came in recently and had an awful experience with a man named Don Knight. Imagine my surprise when this rude and curt man turned out to be the district manager. It’s so sad. This company has gone down hill.
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January 2024 by Patrick K
I have never bought a suit before and Jos A. Bank helped me find the perfect fit. I walked in and explained the situation and my price range, 30 minutes later I walked out with a great suit. Fantastic customer service
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January 2024 by shyam das
I was let down by the customer service at this location. Went there with my son looking for a tuxedo. Needed help with getting the size and selection . One the sales person seemed not interested in helping , this caused us to shop from a different store and I would suggest that your staff take training from the store Ticknoris Men’s clother on the top floor on how to win a customers heart.
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December 2023 by Fred Walker sr
Always customer friendly. Great selection of clothes.
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December 2023 by Steven Musial
I’ve been shopping at Jos Bank Ross Park Mall since 1986. I go there often and receive good service. But when I used the dressing room a few days ago to try on slacks, the room smelled like a parking garage stairwell. I was disappointed.
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November 2023 by Nicholas Feldman
I have purchased several suits and have rented several tuxedos for weddings at this location. The entire staff is very helpful, friendly, and professional. The GM, Bradley, deserves special recognition. Bradley has gone above and beyond for me, providing excellent service and advice every step of the way. Bradley and his team have earned my business and trust. I refer all of my friends and family to this location.
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November 2023 by Shana Thompkins
The Ross park mall location, has the worst customer service I have ever dealt with. My family and I have shopped with this company for years. I went there with my son and sister to look for some pants for homecoming. S soon as we walked in the store, the two men and a lady just looked at us and then continued to be on their phones. I finally had to ask one of them if they had burgundy pants. The lady immediately said no and we said ok and as we were leaving the one guy finally got out of his seat and said what kind of burgundy. I expressed that they had poor customer service and no thank you. My son is 16 and really wanted to purchase from there because that’s where we normally shop. I will never purchase from this company again and I will make sure my family doesn’t either. I am very disappointed
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November 2023 by Ben Arden
I was greeted and helped by Tre. I could tell he knew what he was doing right away, and quickly identified what type of customer I am. Though we did not find anything for me that day, he was extremely helpful and I would be happy to go back to him!
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September 2023 by J H
Great customer service!
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July 2023 by Forrest O'Brien
I stopped by for a suit and Julian stepped in massively to help out. He helped me select the correct size, style and material for my outfit. Tie and shoes included! Ask for him by name if you want a gentle hand in looking your best.
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June 2023 by Jonny Gehringer
I rented a tux for my senior prom. I have a friend that works here. He provided me with great service and I got a discount. I will go here again.
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March 2023 by Ami Miller
My husband needed a suit for his best friend’s wedding. As soon as we walked in, we were pleasantly greeted by Rich. He instantly said what sizes he thought my husband needed and when he measured, we was within an inch each time- though was spot on for most of the sizes!!! He was absolutely incredible to work with. He covered everything we needed from top to bottom!! My husband and I were both super impressed by his kindness, professionalism, and genuineness. We will absolutely go back solely based on Rich and his customer service. The store truly has a rare gem in him as an employee!!! We have already told everyone we’ve talked to today about Rich and our experience and will definitely refer all of our friends and family to this store to have their own expectational experience with Rich.
