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December 2023 by Cat M
I have had a necklace break multiple times and on the 3rd timeThere was an older woman there with dark hair that was not very kind when I was telling her about how my necklace broke AGAIN. through the process, she made me feel less than worthy of shopping in that store and that i was intentally breaking the chain….yes, i wanted to drive to the mall every few weeks to drop it off and a few more to pick it up…not really! …..you know she was even complaining about the children's choir singing carols in the middle of the mall! Hey Mrs Scrooge itsChristmas time…smile a little. But then Ella stepped in!!!! she must seen the hurt in my eyes. Ella was a BLESSING! Not only did she say she was going to ask the lab to switch out the necklace she showed me some more chains and said when I come to pick the necklace up next time there will be a big sale. She even taught me a few tricks and tips on how to clean my current jewelry and keep it sparkly at home. Then she helped me pick out some chains that would fit the charms i had. She even made me a wish list in the system so when I came back we’d know what she helped me pick out. So i went to pick up my jewelry tonight and Ella was busy but told Susan what we picked out and Susan was SOOOOOO NICE! She helped me work through which chains would be best for me. She even gave me tips on how to keep my jewelry sparkly and shiny. Ella and Susan are great representatives of the Kays Family! They should receive a nice Christmas Bonus (and not a jelly of the month club) lol. Thank you for employing such helpful and amazing team members. Mrs Ba-Humbug on the other hand might need a time out, a nap… or find another job not in customer sales. Thank you Ella and Susan?
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December 2023 by Matthew Schrage
We had a great experience with Abby and Stephanie at Kay in the South Hills mall. Highly recommend booking a consultation with them!
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October 2023 by Ashley Petro
I had a great experience at Kay Jewelers with picking out a engagement ring. The staff was amazing in the process, especially Abby. She was able to sit down with me to customize a ring and made me and my fiancé feel super comfortable and cared for in this important times of our lives. Highly recommend!
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October 2023 by jennifer piljuga
Loretta and Ella were extremely helpful in getting my broken bracelet exchanged and assuring me in getting a new bracelet that I love. They both were very pleasant. Will definitely come back!
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August 2023 by Navada Burwell
Ella was amazing with helping me size my wedding ring down, talked me through the entire process!! Much better experience than the other store I went to, will be there again!!
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August 2023 by Domonese 412
Emily and Loretta were beyond amazing. Customer service was a 10/10 helped us more than any other jeweler around. Would recommend to any couple looking for personal and enjoyable experience.
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August 2023 by Kimberly Thompson
I recently visited the SHV Showroom for their diamond remount event, and was blown away by the beauty of my new wedding set! Jack (the designer) listened intently to what I envisioned, and within minutes NAILED it!I am thrilled that I was able to reset my original diamond into a new, more beautiful and brilliant ring!Every associate in the showroom was so sweet and excited for me! I literally floated out of there beaming (and shining!) THANK YOU so much for making this such an amazing experience! You guys ROCK!
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July 2023 by Nicole Gregg
Stephani was great to work with! She helped me with the process of getting my wedding band customized to my engagement ring! She was great at explaining the ins and outs of the customization process, which was very helpful! She kept my fiancé and I up to date on the latest sales and upcoming deals to ensure that we got the best price for my custom band, which we certainly did and are incredibly thankful for! She was very professional, knowledgeable, friendly, and easy to work with! Any time we saw her, she always remembered our names, which I thought was very impressive considering the amount of customers they see every day. We would love to work with her again in the future, and cannot be more excited to see the final result of my wedding band!
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July 2023 by Chelsea Christy
Maddie was amazing! We walked in not expecting to buy anything and she found the perfect rings for both me and my fiance almost immediately. She made the process so smooth, comfortable, easy, and enjoyable. I highly recommend her and will be going back for any and all jewelry purchases in the future!!!!!
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July 2023 by Olivia Fulton
I bought a beautiful chain during one of Kay’s sales, and I am so glad that I did. The sales associate who helped me pick it out, order it, and order another product for engraving was so helpful!
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July 2023 by David Resto
First rate knowledge and friendly service from Abby, Loretta, Stephanie and everyone at the South Hills Village location. Their expert advice guided us through every step of the selection and purchase of our wedding bands. We loved our experience and we'll be back to make future purchases. Kay Jewelers Corporate should definitely buy lunch for their entire SHV location staff!- Dave and Erica R., Mt. Lebanon, PA
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July 2023 by Tre Personal
Great customer service. Very informative and helps with everything that we asked for as well as questions that we didn't think to ask. Paxton was a delight and we were very happy to be helped by him again!
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June 2023 by Andrea Linkowski
Walked in unexpectedly for a gift and was greeted by Stephanie. She found the perfect necklace within my budget and surprised me with an additional discount. She was kind, honest and friendly! Will be back!
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June 2023 by Elle
I had such a wonderful experience at this location! Emily was so knowledgeable and one of the most personable sales reps I have ever worked with. She told me exactly what would work for me, and she was right!! Will definitely be coming back (and asking for Emily!!!)
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June 2023 by Christopher Elizondo
Maddie’s customer service ettiequte goes beyond sufficient, it’s fantastic. Her ability to resolve issues is phenomenal when my fiancé was worried we didn’t have the warranty. She not only looked it up but also updated the necessary data promptly. Her knowledge of her job shows with her confidence when answering each question in a professional manner. Thank you Maddie!
