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December 2023 by T J.
If using Key's electronic banking don't EVER believe that the "Guarantee Payment Date" is actually guaranteed. I had a payment date they missed by 3 days and incurred a late fee. When I asked Key customer service, they stated with a bunch of disclaimers and, when I asked, when then guaranteed means nothing, got the disclaimer line. While this may be true of all banks, why state when payments are scheduled that they are "guaranteed" when they're really not then deny any culpability when they're not made to the "guaranteed" date? Needless to day I am moving my monies out of Key Bank.....
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April 2022 by Greg N.
I called to ask if their cameras captured footage of a hit and run and they told me they had heard the accident but were in a meeting... I had been sitting at the light with a green light waiting to turn and was rear ended. The person I spoke to had a very "you're just someone who uses our ATM, you're not our *customer* condescension in their voice.
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March 2022 by MARILYN WALGORA
It is now almost a month since I walked into Key Bank South Hills Village where I usually do my banking. I had made an appointment on line which was confirmed, however when I got there Elena was helping another customer and indicated that she had not seen my on line appointment. That should have been a sign to me to get up and go to another branch. Due to a change on my will I had to take my deceased husband off my checking account and put the account in trust. The first two weeks of delay were partially my fault as she had to send the paperwork (I provided them with all that my lawyer told me to give them) and after not hearing from Elena I stopped in only to find that they needed more information which I provided. I again stopped in to the bank and Elena told me that the paperwork was approved but she could not get the information to work on the system. That was two weeks ago. I have called her and she kept on promising to get back to me. Yesterday no one picked up the phone at the branch (as is usual) and I left a message for her to call me back. Of course she did not. Today I left another message with a live person. Let's see if she calls me back. I am not remortgaging a home - merely changing the name on my checking account. If I did not have all my income go directly into this account I would switch banks. This is unacceptable!!!!!
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February 2022 by Rebecca Brockwell
Leaving a review because I feel so helpless. Went to deposit $1500 at the atm and the atm took it and ate it and didn’t deposit it. I called them right away and was told I would need to speak to the fraud department and file a dispute which was upsetting in itself. What fraud? The only fraud here was that your atm stole money. I was on hold to their fraud department for 45 min. Filed the dispute and called the branch the next day to ask when my money would be deposited. I was told that it would be fixed today. Around 3 pm I called back because it had not been fixed and they were going to close. I was then told it would take a “few days.” I asked why at least my checks could not be made available to me because they were in my name and they had those in their possession. Was not given a clear answer other than it was above her head. The teller basically made me feel as if I had done something wrong by suggesting that the time I came to the atm was not a good time because it was too cold? Um ok. I asked for a time frame and was told that they could take up to ten business days to fix this now. So from one day to ten days. If they had any good customer service they would be scrambling to fix this, not making me feel like it’s my fault and reminding me they had ten business days. I told the teller that was not an acceptable answer I didn’t have ten days I needed access to MY money and could she please call me tomorrow with an update. She told me she would call me when she had an update, basically saying no she would not call tomorrow. I will immediately be closing this account and I have banked here for ten plus years. It’s not the fact that the atm malfunctioned, I understand things happen. It’s how they have made me feel and handled it. Do not go to this location and for gods sake don’t use their machines unless you want them to steal your hard earned money. I would appreciate someone reaching out to make this right ASAP.
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January 2022 by Bob Lawrence
My normal location shut down so I had to go to this one. Was just looking to deposit a check and cancel the current and order a new debit card. The lady working was speaking to me like a child and was extremely rude, even after explaining to her that banking was new to me. Dont go to this location.
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December 2020 by Stoycho Stoychev, MBA
i only wish i could give them no stars! this branch is so ungodly....i actually closed my bank account because i just can’t handle another visit here!
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August 2020 by James K.
This bank completely screwed me on my PPP application. They failed to even submit it and now the branch manager LITERALLY said, 'ya, I don't know what happened' and there is no one at Key who taking calls or responsibility. What an awful experience at such a critical time. My business NEEDS ALL THE HELP IT CAN GET!! Any these guys just straight up failed and are like, 'ya, don't know what to say?'...I'm saying BY!!! MF'er SSTAY AWAY FROM KEY!!! They've consistently been a bad bank to deal with since taking over first Niagara. Going to a small regional bank.
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June 2020 by sd monaghan
First bank I've ever been to where I walk in the door and they turn away a potential new client. I'll give them two stars for advising me to go to the Bridgeville location due to this location being short staffed. In the end, I'll stick with my current banking provider who doesn't turn away my business.
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March 2020 by Lorelei S.
I am sorry to say this on this branches review but this is my original home branch, which I opened this account at. Key Bank customer service by telephone is ridiculously inconvenient. Verification process of identity is too time consuming to constantly be going over every single time I need anything. I provide every piece of information about who I am. My debit card number, address, social security number, drivers license number, & they need more!!!!!! I try to cancel my account & they say call back in 5 days. I call & they say they need more information... Like what???? They want to verify my phone number that I don't even have anymore. I don't live near a Key Bank & I don't want to be charged fees on an empty bank account. Please let me close my account.
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August 2019 by Scott McMinn
I have problems with every branch being inconsistent with policies. I was not allowed to deposit cash because I didn't have the account number but every other time I would give name and verify address. Also I love on Saturdays that they say it's always busy. I have a great Idea, put another teller on
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June 2019 by Jim Peters
This bank is absolutely horrible. The manager Megan Lydick is extremely rude and her financial knowledge is comparable to that of a teenager. A few months ago I had an issue with my account and needed to speak with her... I had to stop by the bank 8 different times before I was finally able to see her. I'm not sure if she never works or if she is just lazy and hides in her back office. After my 8th trip to the bank I was finally told that she was actually there by one of the tellers and to wait a few minutes and that she would be right out to speak with me. On this occasion I had my 4 yr old daughter with me thinking that it would be just a quick stop in the bank.. We ended up having to wait for over an hour and a half. As you can imagine my daughter had become a little restless after such a long wait (like any 4 yr old would) so I gave her my cell phone and headphones so she could watch her favorite show (Daniel the Tiger). So as we waited my daughter continued watching her show with the headphones on and kept to herself quietly. After almost 2 hours of waiting Megan finally came out of her office and we sat down at a nearby desk to discuss my account. I was simply trying to find out why I was charged a $15.00 ATM fee and I was also potentially interested in using KeyBank for the refinance of my mortgage. Megan was able to provide me with absolutely no information about why I was charged the $15.00 ATM fee and she seemed to be getting angry so I didn't even bother pushing the issue. I then moved on to my interest in potentially using KeyBank for the refinancing of my mortgage. So I began asking her a few questions that I thought would be very simple for someone of her position to answer.. but boy was I wrong. I'm not exaggerating when I say that I truthfully don't think that Megan even knows what refinancing is. She became extremely confused and irritated and she started rambling on mumbling things like “Checking Account, Bank Money, Stock Exchange, Dow Jones, Savings Account, Drive Thru, I'm Manager, Bank Key†and seemed to be having some sort of fit. She then got up and began storming off but while she was rushing away her shirt snagged the cord on my daughters headphones ripping them from her ears and pulling the auxiliary cord from the bottom of the iPhone she was watching causing the phone to play out loud. My daughter instantly began crying while the phones speaker blared the theme song to Daniel The Tiger catching the attention of the entire bank. Then to everyones amazement Megan turned around and yelled “Shut that up you little sh*t†while pointing at my sobbing daughter before she stormed back into her office. Two of the tellers immediately rushed over to console my daughter and I.. both repeatedly apologizing for Megan's actions as we hurried out of the bank into our car. The entire situation was absolutely absurd. I have never experienced anything like it in my entire life.
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March 2019 by Ma Ma
HORRIBLE experience! Manager knows nothing about customer satisfaction and how to keep a good customer coming back. I WILL NEVER AGAIN USE KEY BANK!!!! ACCOUNTS CLOSED!!!
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January 2019 by Eileen S.
This is a nice bank, very convenient if you're shopping nearby at South Hills Village, right over the border in Washington, or across the street at Village Square. The employees are nice, and very good about recognizing customers, and frequently remembering their names. This is bright, sunny, and spacious, albeit with a slightly small parking lot. Let's call it "cozy". They, like most banks, offer a number of services, such as insurance. And the employees on the platform are wonderful explaining things and taking their time with older clients. This is especially important because the South Hills in Pittsburgh have a large elderly population. The branch manager is very nice and frequently comes out from her office to help clients. That, unfortunately, is not true with every financial institution I've been in. I have not been particularly happy with them since First Niagara Bank became KeyBank, but this location seems to have some of the best employees, who can't be blamed for new policies of KeyBank. Ultimately, a pretty pleasant experience.