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April 2024 by Gary Recktenwald
We have been looking for a new couch and chair for months, but it was not until we visited La-Z-Boy and were lucky enough to work with Elaine, that we were able to make a good choice. Elaine was wonderful in helping us choose the right fabric for our room and she was so very patient as we mulled over the many choices. She was knowledgeable and helped us make the right choice for our room. I have never been in the La-Z-Boy store at Robinson, but I will go there again because of their beautiful showroom, their variety of quality furniture, and mainly because of the exceptional help from one of their sales staff: Elaine! Thank you to Elaine and our new furniture. We can't wait to enjoy it.
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April 2024 by Michael Donadee
Both the salesperson at the store and the two men who delivered our chairs were very professional and helpful.
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March 2024 by Christine Mabon
Elaine, Jessica and Louis are wonderful to work with. They are professional, prompt, informative and pleasant. Jessica made the process of selecting pieces for my living space enjoyable. She is a gem!
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March 2024 by Melanie Allen
Jessica was wonderful! Very insightful with her design.Not happy with the cost of the products but what can you do in this age of inflation.
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March 2024 by Craig Stuver
My wife and I went in the Robinson Township store thinking we’d look for a new recliner and ended up spending over two hours looking at a whole lot more with Kristy, who was extremely pleasant, knowledgeable and patient. We had an in-home consultation with Jess today and she was also incredible. Such a great experience so far! We’ve already bought a recliner and will soon be considering a new sofa with built-in recliners, area rugs, lamps and more.
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March 2024 by Terry Berringer
Great selection of good quality furniture
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March 2024 by Jamie Lantzy
I grew up thinking of La-Z-Boy as a place for Dad's to buy their overstuffed recliners, but they actually have a pretty wide selection of furniture (and not just seating). Good quality, and at a variety of pricepoints; couches and chairs have a lot of customization options (fabrics, mechanical/electrical recline, swivel chairs, rockers). Sales people are very friendly and helpful.
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March 2024 by Tara Mey
Quick easy transaction. Got to bring my recliner home with me that day. Perfect fit and so comfortable. Highly recommend!
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February 2024 by Joyce Oliver
The sales person was very knowledgeable and helpful. She explained things and then let us roam for a long time. We tried many recliners. The sale price was good on the one we chose.
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February 2024 by john poroda
Great customer service
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February 2024 by Mindy Jones
Our salesman was very nice and knowlegeable!
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December 2023 by Michelle Lutz
We had a great experience at the Robinson store ! Our sales lady was very helpful! Can’t wait to receive our new chair!
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November 2023 by John W.
Purchased Lazy Boy 3 function power recliner chair Oct 30, 2023 delivered Nov 5th, 2023. Item no longer works mechanically. Deluxe fabric is pilling. I purchased extended warranty. I've been trying to reach someone to help for 3 weeks now. I'm disappointed when quality of mechanics is poor and service matches it. Did not find way to request or schedule service online. Sent in message to corporate. Did not receive any calls back from store. Have stayed on hold for long periods of time without anyone answering the calls. I'm disappointed that this high cost item has such poor support.
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November 2023 by Jacqui McCormack
Our experience with Jessica and the team at the Robinson location was great! We were surprised by the full range of furniture offered and very happy with the design experience.
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November 2023 by Nj Nelson
This isn’t for the store as a whole, this is for the location manager who sold me my furniture, my chair was expected to arrive at the store on 11/06 during time of sale. On my way to Robinson I called to see if it was available. The nice lady told me in could be delivered a week later even though I was told 11/06 was my delivery date. Unfortunately while I was in the area I decided to pop in to see what was going on. Here they tell me that my chair was sitting in a warehouse since 10/30 and the manager who sold me the chair never bothered to book it for 11/06 like promised or call me to tell me it was ready to ship so had I not called on 11/06 I would have not gotten a pick up day at all. The chair was purchased on 10/19 and promised by 11/06 at the latest. Poor customer service for a great company.
