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November 2025 by Mark Morgenstern
The polo shirts are now longer in length. It's a BIG IMPROVEMENT!
The length is now perfect and stays tucked in!!
Please share with research and development!!!
GREAT JOB!!!!
MARK
VACAVILLE, CA
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October 2025 by Nealie Rose
In the past, Land's End has been a representation of quality. Not now.
I ordered 5 men's button-downs over the summer of 2025. The wrinkles won't come out. Their is no extra button on the inside left.
And the stripes/plaids are wildly mismatched.
One word describes these shirts: cheap.
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July 2025 by Honey
Lands End is the best, Their sizing and colors are incredibly consistent. They may cost a bit more but they are definitely worth it.
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July 2025 by Julie Smith
I don't live close by, I wish there was a lands end in the east suburbs! Love ALL their things!
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March 2025 by Joshua Juda
Helpful staff and clean plus organized store.
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October 2024 by BB Matthews
This was my first purchase with Lands End and I ordered a XX tall cashmere sweater for my brothers 60th birthday. The sweater arrived on time but the quality and sizing are way off. Number one, the material is not good quality nor is the cut. The body of the sweater is easily 4 or 5 inches too long and the sleeves are 2 or 3 inches short.
I’m 6’8” 250 and I’ve never seen anything like this. I called the Lands End 800 number and the customer service girl was very pleasant, she gave me my return options and asked if I would like to speak with a supervisor. I was transferred to a supervisor named Jim. I thought I was disappointed with the product. Other than offering a return Jim had nothing new to add, why did I hold for this? Overall this has been an incredibly disappointing venture. Buyer beware, happy shopping!
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July 2024 by Insight Out Readings
My mother is a LOYAL Land’s End customer. She’s 86 years old and tried to return a $40 pair of pants. She doesn’t know QR codes and she tried going to return them at UPS and they said no because she didn’t have the QR code. Understandable, but I called customer service and they said they would rather lose her business than issue a $40 credit. She has an ACTIVE order with them now. Geez Lands End cut the 86 year old loyal customer who’s never returned anything to you a break. Even Amazon is like “no problem, I’m happy to help”. You lost her business and mine. I’m literally wearing lands end pants now. I’ll never reorder. BAD CUSTOMER SERVICE.
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April 2024 by Christina Thayer
In general, I like clothing but I’m getting frustrated at the number of times my order gets cancelled as “out of stock”. I recommend avoiding the On the Counter sales, there’s a high prob, they’ll tell you a week later they’re out of stock.
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March 2024 by dana colicchie
Bought 2 pairs of pants cost $100, kind of pricey to me.
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September 2023 by Laurel Mazorow
A company is only as good as it's customer service. I placed an order with express delivery and paid an extra $25. Despite numerous calls, I am told that express delivery is not guaranteed and the have no control over shipping. Never again will I purchase from Lands End.
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July 2023 by Matt Dado
Great customer service!
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June 2023 by Jeannette W.
Love this store, shopping with them for at lest 10 yrs. Merchandise is quality and great customer service!
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February 2023 by Paula Petruska
Quality colorful clothing at affordable prices. Store is neat, clean and bright. Staff is awesome! Returns are a breeze. Desktop computer is located right there, next to the checkout desk, for ordering a different size And of course they will assist you as needed. Stellar customer service.
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December 2022 by Gretchen S
Love this store. I bought a great winter coat there this year. It a down packable long coat. You can return your online purchases. The people who work there are really helpful and friendly.
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November 2022 by J Hatcher
Variety of clothing for all. Friendly people in customer service who are willing to answer any questions and help you find what you’re looking for in the store.
