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February 2024 by Charles Lindell
They have always come through and helping me with my tires. Their waiting area is comfortable, although i never had to wait long. I highly recommend them.
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January 2024 by Griffin
Balanced my tires incorrectly. Was on long distance trip next day and on turnpike. Steering wheel vibration was intense. Pretty obvious sign wheels balanced incorrectly. Stopped at a Firestone who confirmed the wheels were balanced with too much weight in wrong spots, causing the problem. After fixed, no more vibrations. Never going back.
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January 2024 by Christopher Hatch
An owner with zero accountability and horrific customer service. The front desk folks were delightful and some of the kindest individuals around. However the owner is beyond rude to his customers the second he thinks his wallet is on the line.I had an issue following my tire replacement where my car was suddenly VERY misaligned. This turned out to be an existing mechanical issue which lended itself to being misaligned more easily. Fair enough and after discovering it, I was happy to get the car repaired and aligned.However, until discovering the mechanical issue I had no idea what was wrong. All I knew was the car drove fine coming in and when I got my tires put on the car suddenly was crab walking down the road. Given the obvious I thought something went wrong during the tire service, so I brought the car back after driving one mile to test it out and be sure it wasn’t just releasing agent wearing off or something else normal.When getting back to the tire shop, the owner’s son was super courteous and helpful. Saying something akin to “that doesn’t look right, oh yeah let’s get this back in to help you out and see what’s going on. We can talk to the boss man”. At this point I’m thinking wow what fantastic service, he was kind respectful and open minded to finding out what happened. That is until I was handed off to the owner Tom.The front desk guy who brought me over to Tom simply opened with “hey boss we have a bit of a problem here”. To which Tom’s instinct was to immediately attack my character and accuse me of trying to defraud him and the company. He started telling to his son within ear shot of me “well do we still have his tires, tell him he can have his tires back and tell him to get the hell out of my business” to which I overheard and was immediately offended and tried to have a civil conversation and explain what I’ve described above. My car drove fine coming in and it all of a sudden is misaligned and driving sideways. I was in no way at this point in the conversation trying to lay blame on anyone. I was simply trying to understand what happened and ask the experts who change tires all the time for some advice and help so I can safely drive my vehicle home.Tom, the owner. He did not give me an ounce of credit, no benefit of the doubt, etc. He immediately started yelling at me, was close minded when I explained my car drove fine coming in. He kept cutting me off and just saying “how can you prove that you’re not just saying that”. Meanwhile I had just spent over $900 on tires, asked for recommendations on alignments and was actually planning on coming back to spend about another thousand dollars to get my girlfriends SUV’s tires replaced in the spring. Tom just kept saying not my problem and never heard me out. His mind was made up from the moment his son said “hey boss, we have a problem”. After confronting him on how aggravated and nasty he was being. He proceeded to flaunt how nice of a guy he was with every customer walking by us as we talked. Then he would turn to me and say “see, I’m nice to my customers”. Meanwhile I learned all I needed to learn about Tom’s character and how he runs his business in the first 5 minutes of interacting with him.I haven’t experienced an individual so rude, so nasty in my life. Someone so unaccountable for their own actions and so quick to accuse and dismiss those around them.Tom withstanding, I can’t emphasize how nice his family was at the front desk. Before this interaction I really believed I’d found a fantastic, honest, family owned business that I could see being my one stop shop for tires for my family for years to come.However, after my experience with Tom the owner of this business. I wouldn’t recommend this place to my worst enemy and I wish the rest of his team all the best.
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January 2024 by Robert Kamanzi
It does not get better than this. I have used Laurel Gardens tire Shop for almost 10 years now. At first it was the proximity to my residence, but even after I moved a few years ago, I went back because they have the best people (Ms Tina, Nate, Jay, …) who go above and beyond to provide a great service. They have never let me down. I drive a lot and swap all seasons and winter tires every year and they always come through for me in a timely fashion, despite the fact that I buy my tires online and not from them. I sometimes overhear their quotes to others while waiting and their prices are just as fantastic as their services. Hands down the best tire shop around. Oh, and the prices are also unbeatable. Ask around, you will find out what I know first hand:” they are the best”
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January 2024 by Heather Mertz
Top notch Tire Tina!!! Hands down the best tire shop in North Hills!! Great family ! Excellent customer service!!
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December 2023 by Bob D
We always try and support small businesses when we can and this is a great family owned business! Very friendly employees and affordable prices!
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November 2023 by Jensin Dalmout
PLEASE READ PRIOR TO MAKING AN APPOINTMENT!!You know those guys who take advantage of the customer who looks like they don't know better? That's these guys. On top of lying to get me into the shop to begin with they charged about 3 times more than the average place. If I would have know that before the work was done I would have 100% not went here. On top of this the people working were somewhat disrespectful giving attitudes when questions were asked, and this is after they finally decided to stop ignoring me while they were busy playing monopoly go on their phone.Save yourself the trouble and go somewhere else.
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November 2023 by Joe Faber
Very polite people who work there and very knowledgeable about tires thank you for your service
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November 2023 by David Burns
Very good! Anytime you need a tire question answered or not sure what exactly to do, the people there will get your questions answered. Don't worry local honest lots of selection of tires. You will be back on the road and SAFE!
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September 2023 by Michael Joseph Steinmiller
Best prices on tires in the north hills of Pittsburgh! Efficient service for anything related to your tires.
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September 2023 by Lee Schweinberg
Always a positive experience with these guys, Nate in particular.
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September 2023 by Ray Chile
Great service! They misplaced one of my tires and took care of it as soon as I called. Mistakes happen, but how the mistakes are handled is most important to me. Great job.
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July 2023 by Mark Q. White
Great service, excellent staff. 10/10 quality
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July 2023 by Justin Hauck
Great group of people working here. Very fast, very friendly, and very efficient.
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July 2023 by Seth Brown
Stopped in for 2 tires in and out service! Very professional, will be back in future
