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March 2024 by Richard Graham
The staff are wonderful, very professional, nice, thorough, and easy to deal with. All-in-all a great experience. (Shout-out to Dr. Cater - every inch a professional.)
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March 2024 by David Morse
Jackie (at the Ross Park Mall LensCrafters) was terrific! Very professional and helpful. Thanks!
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March 2024 by sue latta
I called for an appt, and specifically asked for Dr Mantel, since he was recommended. I got to my appt and it was with a young woman, when I asked where the other deceased I was told he isn’t here on Tuesdays, she was. Then I ordered glasses. The girl ordered progressive lenses. I didn’t ask for nor did she tell me what she was ordering. I asked if she used my insurance, since the total was high and she just said, ya there are discounts on there. Now I’m finding out they do not participate with VSP, I asked about Vsp and not one person said we don’t take it! My eye exam and the lenses would have been covered 100% plus a $250 discount covered by my insurance towards the $347 overpriced frames. I paid over $650 when I should have paid closer to $200. LensCrafters used to be good. Be careful going here. Btw. Not BBB accredited, they have a “D” rating!
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March 2024 by Tionna James
George was AMAZING! Very helpful and very welcoming! 10/10 recommend!
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March 2024 by Francisco A Matos
Great Customer Experience
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March 2024 by Claire DeCourcey
I have had positive experiences in the past with this lenscrafters, but went in today to get glasses tightened. the lady was incredibly rude and was acting like we were wasting her time. talked to another customer the whole time she was helping us, and barely interacted at all. very disappointing :(
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March 2024 by Meena Sub
The receptionist at the front desk of the lens section is very rude and intimidating. She doesn’t bother to reply or if she replies that is offensive. Hope they change the receptionist soon!
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March 2024 by Sofia Yu
Gave me a free glasses fix! Thank you guys:)
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March 2024 by Jill R
Kathy Janeski is the best. She listened to my needs and never steers me wrong. She’s the reason I continue to visit LensCrafters!
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February 2024 by Ed Sciulli
Very helpful and knowledgeable associates!
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February 2024 by Michael Valdiserri
Great consultation and service from Jacquelynn (Jackie)!! She took the time to explain all the lens options and answered all my questions. Looking forward to receiving my prescription glasses and sunglasses.
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February 2024 by Stephanie DeLucia
Jes was amazing and so helpful! They answered questions and helped make the best decisions for me.
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February 2024 by Like Deej
Jackie is the greatest manager here keep up the good work!!
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February 2024 by David DiBernardo
I purchased prescription glasses at Lenscrafters and the store staff were very pleasant and helpful in ordering what I was looking for! I'll be a return customer for sure.
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February 2024 by Donald Todorowski
Nico was awesome. She went above & beyond, and the whole was experience was lightning fast & easy. Thank you!