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September 2025 by Steve Williams
Had a great experience with an exceptional young lady working there. I wish I knew her name, she is the District Manager and a shining light in a hectic world.
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December 2024 by gustavo cejas
excellent place!!
Very good quality and design
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September 2024 by Maylin Cruz
Not open like says at 5am
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August 2024 by Courtney Betten
If I could give zero stars I would. We ordered hats for our business 2 months ago. The hats got lost. I understand these things happen. What I don’t understand is the lack of willingness to help me. They blame the post office. Again I get that it was the post office but they aren’t trying to solve the problem. They don’t want to do any work to try to get me the already paid for hats. I called 2 locations and both managers were worthless and rude. Told me I need to call customer service to get a refund. Really disappointed in the unprofessionalism. I will never do business with these 2 stores again
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October 2023 by In Saiyan One
Got a customized hat while waiting to fly out. Not only did he take time to understand the request he also helped other people while letting me look over the settings before customizing my hat (multitasking and not letting them wait)!You could tell that he's knowledgeable on the products in the store and had experience with the issues that could occur during making the order. Hat came out perfect. He even wrote the settings we used down so I could make another custom hat (as a gift) in the future. I'll definitely stop by again!
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September 2023 by Macie Medina
Very unprofessional to ask a potential customer “what do you want?” When asking if they can look around five minutes before closed.1. You’re in an airport. Clearly your customer base is going to come from around the world at odd times. I can guarantee very few look up your times of operation.2. I can guarantee an experience like this will be remembered. Very sad.3. Thankful for our Lids back home with AMAZING customer service.4. A simple “sorry it’s too late” would have sufficed versus the hateful attitude.
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November 2022 by Mike Maier
Extremely rude & misleading with prices. Also, using foul language is extremely inappropriate- do better Lids.
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June 2021 by Jeremy Becker
Rude customer service at 8:00am on a Monday. The fact that I did not want the shopping bag created an issue for the shop attendant.
