MedExpress Urgent Care at 1984 Greentree Rd. in Pittsburgh provides fast, personalized care for common illnesses and minor injuries with evening, weekend, and holiday hours. The staff is consistently described as pleasant, friendly, helpful, kind, attentive, fantastic, and top notch. Patients report a very friendly and welcoming environment with a quick and efficient check-in process, leading to prompt service. However, since a transition to UPMC-GoHealth, some concerns have been noted. The removal of a partition allows private medical information and loud staff conversations to be clearly heard in the waiting area, which is uncomfortable and a privacy concern. The new check-in kiosk system has recurring issues, sometimes booting patients out mid-process and leading to longer waits. The triage process is also unclear, as no one visually assesses patients upon arrival to identify emergent needs. Despite these issues, the quality of care seems consistent. The doctors and providers are noted as kind, thorough, and professional, with patients feeling their assessments and prescribed medications put them on the way to getting better. The center uses advanced technology and offers transparent pricing. Patients can save a spot online or walk in.
