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January 2024 by Michael Froelich
Jennifer Salerno was extremely helpful and patient during the entire loan process. I highly recommend working with Jennifer and Omega Federal Credit Union. Thank you.
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December 2023 by Kristina McCrone
I opened a Omega FCU account 3 years ago for my car loan since they partnered with my employer. I haven't had really any interaction with them since it pretty much just runs itself. Recently, I decided to consolidate some other debts and decided to go through them. BIG mistake, the loan representative I had the misfortune of working with had an attitude from the start like I was a bother to her, she also eluded information and then lied when I confronted her after the fact. I also tried to update my contact information prior to starting the loan process, 2 separate representatives provided incorrect information. I found this out during the loan process when the previous day, even with the loan representative "verifying" my email address, they sent it to an address I haven't used in 3 years; which of course was made to be my fault again and I had to argue with the loan representative to even check what email they had sent it to. My first payment hasn't even been made on this new loan and I am already immediately regretting choosing this financial institution over any other one for this process. I don't feel like I am a person to this company I am a account number, which is all the same number for checking, savings, and loans while your with them so that is also very confusing. I am now counting down the days I can remove all my money from this institute and not have to be a burden to them anymore since it seems that is what their customers are when having to actually interact with them.Update 12/16/2023- The branch manager called and offered to send a letter to the closed account and requested information even though they still claim I was told and it was in the forms I signed. Half of which is true and half of which IS my fault but we are just going to have to agree to disagree on that still. Call number 4 to the card institute in 2 days, and 3 calls later to the store the points are with and they advised even if the card is reopened the points may still not be recoverable. I have spent probably a total of 5-6 hours on the phone having to now play disaster recovery which could have simply been avoided by the loan representative being completely transparent with me or me not trusting that they would and reading the documents word for word or taking them to a legal advisor first. Which I understand and admit is my faultEven after all this and if they are recovered, which is looking very slim, this entire process and treatment has left me regretting and searching for new solutions which doesn't include this institute. If you are fortunate enough to be able to get into their office and have a different experience I'm happy but for me this has ruined my faith and desire to do so.
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December 2023 by Lena Tatton
Jennifer Salerno was my loan officer. She was kind, prompt, efficient and very easy to work with. Wonderful, easy experience with her. Thank you!
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September 2023 by Jennifer Marecic
Omega staff is awesome! Always quick to get back to you, friendly and knowledgeable. I’d like to thank Jennifer Patton for all of her help with obtaining a loan. She made the process quick and painless!
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September 2023 by Jo Linda Terry
First of all, everyone is so friendly and welcoming as soon as you walk through the door!! They greet you and ask how you’re doing like one of your family! I love it!!I had a loan with Omega in the Spring of this year. It was easy to make my payments right over the automatic phone system, so I thought why not try for a car loan with Omega too. So smooth and easy.I love Jennifer Patton!! She is very knowledgeable on the whole loan process and even gave me info about Gap insurance, of which I didn’t know about.I really enjoyed talking to her and all the information and help that she provided.Thanks again Jennifer?
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September 2023 by Beth Weidner
We just recently applied for and received a home equity loan.Jennifer Salerno the assistant loan manager worked with us.We provided a few documents and it seemed like we received approval in a few days . The interest rate was great and there were NO CLOSING COSTS ! We went to the Omega branch at Seibert rd and Jennifer had all of the paper work prepared and ready for signatures . We were on our way in less than 20 minutes. Thank you Jennifer for a wonderful experience.
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September 2023 by Diane Wentling
Jennifer Salerno helped me refinance my car for a better rate. The process was easy and seamless, and Jennifer was so easy to work with. I love this credit union!
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September 2023 by Michelle Danko
Jennifer is just AMAZING!!! She assisted me with my HELOC. . . She really provided EXCELLENT customer service. Very knowledgeable. And, she makes you feel comfortable throughout the entire process. ⭐️⭐️⭐️⭐️⭐️ RECOMMEND HIGHLY!!!
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August 2023 by Tara Grossman
Jennifer Salerno went above and beyond during my loan process. I have been a member for several years. My experience with Omega and Jennifer is truly the membership Omega promises to deliver to their customers! Thank you again!
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August 2023 by Ananda Pathiratne
I have been associating with OMEGA for several years now and Jennifer has been my primary contact. She has always been very kind, helpful and quick in attending to our banking requirements. Very knowledgeable and always there to help/guide us to take the best options. I have no hesitation to recommend OMEGA and specially Jennifer Salerno for your banking requirements.
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August 2023 by Scyler Livelsburher
Ms. Jennifer S was an absolute Godsend and helped me out! Her professionalism, kindness, quick answer of questions made me feel valued! I appreciate her and this company needs to promote her! I will do business with her and omega for life!
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July 2023 by Joseph L Morgavo
I would personally like to thank Jennifer salerno and her supervisor Heather for helping me To get a loan that I. Needed to do some home Improvement. I would recommend anyone and anybody to omega federal credit Union. They are the best their rates are great and the people are great. Thanks again omega credit union you guys are awesome
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June 2023 by Christine F.
I have been at this credit union for years.They make you feel like Family and my one Family member who is really not my Family but she makes me feel like that is my girl Tori she doesn't hurry you up so she can hang up we have conservation about anything she is my favorite person there.
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June 2023 by Jennifer Musulin
Called to switch my car loan to Omega on a Wednesday. Everything was completed by noon on Thursday. Jennifer Salerno made this happen. I was so impressed by the attention I was given to get this done. The whole applying for a loan thing always makes me irritated because it is such a hassle, but she made it seem so effortless. Thank you Jennifer for being so professional, personable, and attentive.
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June 2023 by Robert Hitchins
We have been members of Omega FCU for many years. I have to say that working with Jennifer Salerno was one of the most enjoyable experiences that we have had over the years. Jennifer took the time to explain everything in great detail. She moved the process along in a timely fashion. If you want or need a loan at the Credit Union, you need to ask for Jennifer.
