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March 2024 by Erin Kelly
don’t do it it’s a scam!!! they make it nearly impossible to cancel and continue to charge you after. don’t even think about trying to get your money back. the whole business model is made to take advantage of people.
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March 2024 by Alex C.
I indicated I was interested in Orange theory online. Ever since they have been non stop texting and calling (waking me up at 615am). I have replied "STOP" to their messages and am still getting texts and calls. I was excited to try out a class but the spam/aggressive sales has totally turned me off.
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December 2023 by Mike Norton
Jeez, I love OrangeTheory, it pains me to give two stars but hopefully this doesn’t go unheard. I have traveled a lot and been to multiple studios. I am a member at my home studio for 4-5 years now. Going forward, I will be sure to book my hotels in a different part of Pittsburgh closer to another studio.Unfortunately, not very welcoming, little motivation and instruction from the coach who just stood at their computer entire class. Nothing personalized or focused towards anyone. Coach even walked out of the workout room before people were done stretching. Never seen anything like this. Front desk and coach just complained and spread a negative vibe right as you walk in the door. Especially knowing I had never been to this location, which is clear because I had to fill out paperwork when I showed up, then was just ignored, rather than welcomed and opening their location to me.Plus side, new treads and good music.
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October 2023 by Amy Nichols
We love OTF workouts. $179 a month is pretty expensive though
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August 2023 by DavidD
Stellar facilities, equipment and staff. The coaches are motivational and will give you personal attention and guide you, when needed. Make yourself at home… They will welcome you.
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August 2023 by Kenzie Sprague
Bad experience with this studio overall! I’ve been charged multiple times a month for different levels of memberships that I don’t even have. They never answer the phone ever so good luck talking to anyone. Trying to cancel after pausing multiple months and they make it very very difficult! I FINALLY got someone on the phone and they said I could cancel no problem. Then they reach out via email and say that employee was incorrect and I would be charged another month. It’s all over the place. Try somewhere else instead. NOT worth it.
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August 2023 by Kevin Tomasic
Great coaches who are very motivating. OTF HS unique workouts each class and the other members are very welcoming and supportive.
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May 2023 by Lene F.
I tried to join this studio, but they gave me the wrong time for my first orientation. They verbally confirmed my second orientation attempt but didn't enter it into the system. They also gave me the wrong pricing. The monitors are way inflated at $120+, and they offer a 50% off deal, except they really don't. The most frustrating part of the weeks-long experience trying to join is they almost never answer the phone. There's no way to easily work out the inaccuracies. Now they have all my personal information so I'm anticipating OTF spam for the rest of my life. If you're not sure about trying this place out, I recommend trying other places first.
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April 2023 by Jazlyn Lin
Joined the free trial class, wasn’t bad. But the reception lady forced me to get back to them on valentines’ day (when I had the free class) for membership. She claimed I would lose benefits if I don’t join on the day (which appears to be false). Realized the red flag and didn’t get back to them. Kept getting harassing phone calls from the sales on a weekly basis for a month. I blocked one and another came in. Whats wrong w the sales?! Do you really think happy customers would block ur phone? Why bother attempting?!
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November 2022 by Michael Altieri
In town for the Steelers game and had to check out Orangetheory. Coach Bryanna led a motivating class. Corrected people lifting weights and motivated us on the treadmill. Front desk staff was very welcoming and friendly. Studio was squeaky clean. Highly recommend!
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November 2022 by Karen Bianco
I unfortunately have to give a negative review despite enjoying the classes here. I had a knee injury in April so I called to see if I could put a "freeze" on my membership, which the employee said would not be a problem. They told me there would be a $15 charge for freezing my membership but I can call back to re-activate it. I called back in June to do so and was speaking with the manager, by coincidence. The manager told me that she did not see any freeze on my membership and that the employee must not have left a note properly on my account for the freeze. She informed me that I was charged for May and June. I asked her if she can refund me since the mistake was made by the employee and she said there was nothing she can do since there was no proof to show to the owner. I of course was very upset to hear that I was charged an amount of $318 without stepping foot in a class due to my injury. She saw that I had not attended a class since mid April but stated there was nothing she could do. I asked for an immediate cancellation and she said I would be charged another $159 for my upcoming month of membership. It was very upsetting that they did not try to make it right in any way for the mistake made by the employee and did not show sympathy other than saying "this is the worst part of my job."
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August 2022 by Nicole Crane
I think I would love OTF if I had more of a chance to try it out. However, it’s IMPOSSIBLE to get into classes at this location, especially as someone who works 9 to 5. Then say you’re on the waiting list and get in the day of but can’t go, you lose the credit (they have a crazy cancellation policy for classes, I think it was 90 hours). They recommend you book weeks out, but my work schedule is demanding and unpredictable, so I can’t do that. Also, they have a 30 day cancellation policy, so even though I canceled three weeks in after realizing I could never get into classes, I had to pay for another month. OTF may be great, but not the east liberty location.
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August 2022 by Catherine Baird
I leave every OrangeTheory workout feeling like it was an hour well-spent. Each class is a fantastic mix of cardio and strength work, often at the same time. As a long-time runner, the treadmill section challenges me to push myself in ways that I can't or don't when I go for runs outside. I never really enjoyed time on a treadmill before, but at OrangeTheory, it's always motivating. Furthermore, all of the instructors are knowledgeable and uplifting. Thanks, OrangeTheory Pittsburgh!
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August 2022 by Ana Arciniega
I'm visiting from Nebraska so I decide to go to a studio while I was in Pittsburgh. First of all, the girl at the front desk has no idea what forms she should give you to fill out. Second, I was waitlisted so I was calling to see if she recommended me to show up. I don't live here so I have to pay for lyft/uber to get around. She never answered the phone, I called 12 times to be specific and between 1pm and 4pm which are the times that no classes are being held. Third, when I got there and asked about the waitlisted group, she was rude and ignore me because she was gossiping with someone. Finally, I got into class but she put me on a broken treadmill and I had to use the strider which I don't like because I love running. Clearly, this person needs to be trained properly and also be on top of what equipments are working or not at the studio. It seems like she doesn't care about her job and has zero customer service experience. I have visited several studios and this is the first time I have this terrible experience.
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July 2022 by Karen Sadaka
I unfortunately have to give a negative review despite enjoying the classes here. I had a knee injury in April so I called to see if I could put a "freeze" on my membership, which the employee said would not be a problem. They told me there would be a $15 charge for freezing my membership but I can call back to re-activate it. I called back in June to do so and was speaking with the manager, by coincidence. The manager told me that she did not see any freeze on my membership and that the employee must not have left a note properly on my account for the freeze. She informed me that I was charged for May and June. I asked her if she can refund me since the mistake was made by the employee and she said there was nothing she can do since there was no proof to show to the owner. I of course was very upset to hear that I was charged an amount of $318 without stepping foot in a class due to my injury. She saw that I had not attended a class since mid April but stated there was nothing she could do. I asked for an immediate cancellation and she said I would be charged another $159 for my upcoming month of membership. It was very upsetting that they did not try to make it right in any way for the mistake made by the employee and did not show sympathy other than saying "this is the worst part of my job."
