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November 2023 by Aaron S.
I was looking for a close jewelry and repair store that adjusted watch bands and I found a perfect one. My watch I bought was from Amazon and it needed the band adjusted so I took it in to Orr's jewelry store in Squirrel Hill and I cannot say enough great things about the professionalism and service I experienced that no other store these days would be that friendly. Someone named Steve (I don't know if he is the owner) but he was real friendly and nice then asked me what I needed help with and I asked if they adjust watches. He took me in the back and measured my wrist then I left it in for a day or so. I also expected to pay at least $15.00 or something for this kind of service but I was not charged anything to my surprise. It was an easy fix for a Casio watch. I highly recommend this jewelry store if you are looking for great service, excellent customer service and I wish I can give this business a beyond A+. This store also has police officers with high security armed to protect customers and all their employees from the store getting robbed too which makes everyone feel safe going in this jewelry store. I will for sure be back there since I live in that area and it's convenient to go to it. It's rare to find a place so close by where there is great customer service without having to go out of my way. If you need a watch battery, watch band adjusted, repair or even if you are shopping for nice jewelry, Orr's will now be my first choice to give business again compared to anyone else. Thank you! Please stay in business!
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October 2023 by Lauren Kelly Gielarowski
We had a great experience at Orr’s! The customer service was excellent and everyone was so friendly and helpful. Aliza, Sasha, Marcella, and Hillary were all amazing to work with. We’d highly recommend Orr’s!
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October 2023 by marc calaquian
A dream come true. My first Rolex experience couldn’t have gone any better. Special thanks to Sasha from the Sewickley store for making it happen. Really accommodating and never made me feel intimidated.
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August 2023 by David Paulsen
If you’re looking for an engagement ring, this is the place! I called and visited numerous stores searching for the perfect ring, and none of them came close to Orr’s Jewelers. The customer service was phenomenal! Very friendly staff (shoutout to Sarah!) that listened to what I was looking for, took my budget into consideration, and designed the perfect ring. My new fiancée LOVES it!!!
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August 2023 by Ashlyn Kettering
My fiancé and I worked with Sarah Benson at Orr's in Squirrel Hill to design my engagement ring. The entire process was stress-free, exciting, and fun - just the way it should be! Not to mention, the ring is absolutely stunning and exactly what we envisioned. We are obsessed to say the least!Sarah did a wonderful, thorough job explaining our options when it came to the 4 C's. She was so patient in answering our questions and was always quick to respond to our emails. Not only will we be purchasing our wedding bands from Orr's, but we will also specifically be requesting Sarah. Her expertise and kindness was crucial to our positive experience.Thank you for making this special time for us even more special!
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August 2023 by Nico Samarkos
Orr’s Jeweler is the best place in Pittsburgh for Rolex. Eliza has been amazing and helped get me the exact watches I was looking for. She was extremely nice and was patient as I needed help navigating what style exactly wanted. I will go to Orr’s for the rest of my jewelry purchases from now on because of her!
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July 2023 by Jon Felbaum
I can’t Express enough how Fabulous this Place is from Start To Finish!! My son (pictured) has been interested in Rolex watches for sometime and finally saved up and began his pursuit. We met David the His daughter who helped us the whole way through this and the rest of the Staff who is Also Amazing in every regard! Who all took the time to discuss the products, how they’re built, and just fill you full of knowledge on each Item you’re interested in! We were treated like Family and are are so happy!! Great People to do Business with! Highly Recommend!!!
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June 2023 by Lester Falk
Marcella was amazing. I went to the store looking for a particular watch that she was very knowledgeable about. She showed me some different options and I ended up liking one of her suggestions better in person. She had an answer to all of my questions and was very kind and courteous throughout the whole process. I had to wait around a month for it to come in, but she called me as soon as it was there. Great atmosphere and great people. I would highly recommend Marcella and Orrs to anybody looking for a nice watch or jewelry.
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May 2023 by Steve Kreutzer
A+ all the way around. Randomly called in to inquire about wait times on a specific Rolex model. Out of pure coincidence, they received the exact one a few days before and it was not sold yet. This ever happens in the Rolex world & you would normally have to wait several months, if not years to have the opportunity to buy a new one from an AD. I discussed details with Alexandria over the phone and then arranged a time to come down and pick it up. She was very helpful and detailed when discussing the numerous makes and models. Upon arriving at the store, I ended up discussing watches with three different associates. All three were extremely knowledgeable, and I enjoyed conversing with them while my new purchase was processing. I couldn’t ask for better customer service.
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May 2023 by Alex K.
My favorite jeweler in Pittsburgh. Everyone I've spoken to has been extremely helpful and knowledgeable , specifically Howard who assisted me with my last purchase from my initial visit all the way through the order arriving in store. Great people and a great selection.
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April 2023 by Bernie L.
Yup I did it again, I bought another watch. Aliza was there to help me find that new perfect timepiece. As usual she was patient and was great at pointing out pieces that I would normally not consider. She is also a good resource on new models coming out and updates on existing models. Always great customer service from all the associates whenever I go there. Until next time.
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March 2023 by Bernie
Orr’s Jewelers is one of the best places to work with. Small or large purchases, I was always treated with big smiles and attentive staff. They were even able to secure a grail watch for me! By the way Aliza is awesome, she is my go to person whenever I am searching for gifts. She makes the best recommendations and my gifts are always on point with her help. Rest assured you will not be disappointed when you visit. I cannot recommend this place enough.
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March 2023 by Armin Ikonic
This place is amazing, clean and very very professional. They got me a sea dweller at the sewickley store, and a DateJust the way i wanted it at forbes.Sasha, Marcella and Paul, have been nothing but extraordinary. From the minute i stepped in, it didn’t matter what i wore, and that i wasn’t buying anything anytime soon, they helped like i was buying the whole store.Would recommend to anyone looking at a great experience.
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February 2023 by Jeremy Matula
I had a great experience shopping at Orr's Jeweler's for watches. All the staff I interacted with across the board were friendly and accommodating. Their store space and brand selection were impressive. Marcella was my salesperson and was very kind and exceptional to work with. Her next-level service both on the pre-sale and post-sale sides of my transaction have been greatly appreciated. I look forward to being a long-time customer.
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February 2023 by Aditya Sharma
Almost a year ago, I walked into their establishment and inquired about a watch. The lady looked at me and was not very interested in helping me with my purchase. She told me I would have to order the watch since they were really hard to come by, so I asked her if she could help me place my order which I was willing to put a deposit on.She pretended like she was placing the order for me, and also confirmed that the order had been placed and that they would call me when it was in.Then, in September 2022, I stopped in to see if my order had any updates. To my shock, I discovered that the lady had not placed any order for me on that day, probably because she judged me by the way I looked. I was very disappointed and called my sister in Altoona. They have a Rolex dealer (Kranich’s Jewelers) there that ordered my watch the same day.Today, I received my watch and I was so happy to give my buissness to someone that valued us as a customer.PS I own two very popular businesses in Squirrel Hill.
