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November 2023 by Marc DelBrocco
My car buying experience with P&W was nothing short of extraordinary. As a first-time customer, I was pleasantly surprised to find that it far exceeded my expectations. I had the pleasure of working with Scott Stiller, an exceptional salesperson. If you're in the market for a BMW, I highly recommend seeking him out. He is, without a doubt, the best salesperson I've ever had the pleasure of dealing with, and his overall demeanor is simply outstanding.My wife had previously purchased three BMWs from him during his tenure at Bobby Rahal, and he consistently provided exceptional service. When I learned that he had joined the P&W team, I had no doubt that my next car purchase would be through Scott. He made the entire process remarkably easy and enjoyable. What's more, he secured an allocation for the highly sought-after M3, which is no small feat.Dee in the finance department was also a pleasure to work with, efficiently handling all the necessary paperwork within just 30 minutes. It's clear to me that P&W is the premier BMW dealer in the area. You won't regret choosing them for your next purchase.
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November 2023 by Shannon Lee
I'm delighted to share my experience with this P&W BMW that went above and beyond to make up for a previous bad experience. From the moment I walked in, their staff was welcoming and attentive, ensuring I felt valued as a customer. They took the time to understand my situation and delivered.What truly stood out was their commitment to transparency and honesty. Ed Mathieu and the finance team provided me with all the necessary information, and there were no surprises or hidden fees. The level of customer service was outstanding. They listened to my concerns and addressed them promptly. I have been a BMW customer since 2013 and my previously negative experience with another local BMW dealership in the Pittsburgh area and P&W not only restored my faith in car buying but also left me with a smile on my face as I drove away in my new car. I highly recommend them to anyone looking for a dealership that truly cares about its customers and their satisfaction. Thank you for turning a negative experience into a positive one!
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October 2023 by Sophia Funari
perfection! the only time i ever felt comfortable dealing with an auto service business is when i dealt with P&W. it's hard to find polite and patient customer service in the car industry - not here! everyone was SO kind, and they made everything so easy. on top of that, they returned my car in beautiful condition. also the inside was spotless! great people - can't recommend them enough. thank you!
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October 2023 by bullskin1
First I would like to thank Gregg Lewis for all his help in placing our order for a new 2024 X5 M. Unbelievably BMW built and delivered it exactly how we ordered it in under 4 weeks. The Team at P&W can't be beat, if your looking for a vehicle I highly recommend these guys. We'd like to thank Sharon Dale as well for explaining all available options to further protect our investment. Sincerely The Richards
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October 2023 by Mohamed Tarek
Being new to the USA, I was quite apprehensive about the car buying process, fearing potential scams. However, my experience at this dealership was outstanding. A special shoutout to Laurene, who made everything straightforward and easy. If you want a seamless car buying journey, I highly recommend seeking her assistance.
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September 2023 by Judi Constantine
What a great dealership experience. Braydon was our salesman, and we were so impressed with his professionalism and down to earth personality. From start to finish, we had a wonderful experience. Thank you also to Chris, the manager of the dealership and also Dee who did a quick, thorough and fantastic job, completing the final paperwork. There also was a gentleman, who I forgot his name, that gave us an overview of our BMW. He also, was terrific...now if I only can remember all those details!
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August 2023 by Laura Semonich
What a fantastic group of employees!They are knowledgeable,professional,kind,understanding , patient and very helpful.They truly care about their customers! I can’t say enough about all of them! When you text or call them, the response time is minimal. Wow, who gets that kind of service nowadays??? A very special thank you to Jason the sales manager, Morgan the sales representative, and Gavin the repair shop manager! They’re the greatest! KUDOS to all of you, you deserve it! Thank you so much for everything!If anyone wants to buy a Mini or BMWThis is the place to go for excellentservice and products!
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August 2023 by Scott Jackson
Outstanding experience at P&W BMW! Everyone we met was amazing and very helpful! I ordered my 2023 X1 with Brayden and he made the process painless!
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August 2023 by Steve King
I called to make an appointment to have my 2001 540i checked over and I ended up talking to Brad. He told me he'd be happy to give it a once over and how much it would cost. So, I took my car over and dropped it off. Brad called me in a timely manner and told me that my car needed a few things. I asked him how much each item would cost and he already had the answers. He was very professional and courteous. I think he's very good at what he does and I'll be having them do the work in a few days.Thanks Brad
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August 2023 by Greg Unatin
My first experience with BMW was today at P&W. I can’t express how pleased I am with the service Laurene, Chris, Ian, and Dee provided. They were transparent, appreciative of my business, and simply great people. P&W is worth the trip whether you’re in the city, in the burb’s, or from far away!
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August 2023 by David W.
I have tried to buy a car out of state before and had a terrible experience, this was the exact opposite! They exceeded my expectations, and were extremally helpful. I asked for a walk around video, ten minutes later I had two videos sent to my phone. I emailed the sales manager, Jake Dunks Campbell, he responded within a few minutes and answered all my questions. They were priced better than other BMW stores in my area and even with shipping which they lined up, it was a better deal than buying locally. Every email was returned within minutes, honest and upfront pricing. I would recommend them hands down. 0 pressure and fantastic communication.Jake was amazing, can't say enough positive things about him and the experience!
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July 2023 by William Tatar
Excellent customer service and family atmosphere! I just purchased my 3rd BMW from P&W and the experience is top notch! This was my first purchase with Brayden as my SA, very knowledgeable, attentive and professional! Chris is always great to deal with and makes you feel as you are part of their team! I apologize that I cannot recall the Finance Managers name, but she was also amazing too! We built a rapport quickly and I felt that I was amongst family! I highly recommend P&W to everyone!!!
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July 2023 by Jenna Sharma
To whom it may concern,I am writing to express my deep disappointment and frustration with the level of communication and service I have received from BMW’s service department. As a loyal customer. I expected a higher standard of professionalism and customer care. Unfortunately, my recent experience has left me thoroughly dissatisfied.My car got towed to Bmw on July 7th which was a Friday. I was told I would receive a phone call when my car reached the service department and I wasn’t able to get a hold of anyone directly until the following Monday. I was constantly reaching out to get updates on my car and asked for several quotes on different issues I’m having with my car. My issues such as lack of timely updates, difficulty reaching the service department, unhelpful staff, I asked for several calls back and I sent texts which were not answered back in a timely manner if at all. I have never had this issue before at P&W but I will no longer be bringing my car there anymore for the issues that I just stated.The lack of clear and transparent communication has not only inconvenienced me but has also negatively impacted my overall perception of BMW. As a luxury car owner, I believe that exceptional customer service should be a top priority for the company, and this experience has fallen far short of my expectations.I urge BMW to address these issues promptly and take the necessary steps to improve their communication and service department. As a customer, I deserve to be treated with respect and receive the high-quality service that BMW promises.
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July 2023 by Lisa Ableman
Everyone we dealt with (Chris, Brayden & Jake) were a pleasure -- helpful, professional and friendly. We had a great experience and would highly recommend this dealership!
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July 2023 by Nick Cosky
Gregg is amazing. 2nd car I bought off him and went to this dealer because he moved there. Very good to work with and kind. Always quick to reply to texts and emails. I suggest to go to this dealer and work specifically with Gregg Lewis. Got an individual order processed quickly even though it did take 5 months to be delivered from the factory. A+ team at P&W!
