Pep Boys at this location receives mixed reviews from customers. Several reviews highlight great customer service, describing the team as incredibly helpful, super nice, professional, knowledgeable, and kind. Customers report good experiences with services like tire changes, oil checks, inspections, and other maintenance, with one noting the team went above and beyond to accommodate them. However, there are significant criticisms. One customer reported an overpriced service for brakes and rotors, and stated the car was returned with oil smeared on it and brakes that were not properly pumped. Another mentioned a poor experience with the service tracker app, which provided false updates on the vehicle's readiness, leading to confusion and multiple trips. While many recommend the business for auto repair and maintenance, these negative experiences concerning cost, service quality, and communication are also noted.
Eddie was very nice and explained everything while getting me in and out in the same day quickly for an oil change. The complimentary services were great and I did not have to wait long. He was an amazing help!
February 2025
Over priced, I was charged $890 and that was with a $100 off coupon for brakes and rotors all around. I got the car back and there was oil smeared on the right side bottom of my car and they did not pump up the breaks. I had to call to see if my car was done, which it was. I’m sorry but I will not be back.
February 2025
Got a state inspection, communication was timely and service was fine
