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March 2024 by Tori M.
Worst service ever from Eddie. He was so beyond disrespectful to myself and my partner. Also they don't prepare for appointments, so be ready to wait well past the pickup time they tell you.
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February 2024 by Ted Melnyk
Set up appointment online, dropped car off the night before, got inspection, oil change and alignment all done before 1pm the next day. Got a text about options for repairs and maintenance. Very smooth
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February 2024 by Tori Mihok
These guys are amazing! Jeff and Doug were both very helpful
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February 2024 by Josue Negron Lopez
Great service from start to finish, very professional, great communication!
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February 2024 by Dustin Tiedemann
Took my car to get a flat tire patched. After waiting for 2 hours, they fixed it and everything seems fine. The next morning a different tire has gone from full pressure to half pressure, with a visible gash in the side of the tire. The valve cap for that tire was also missing. The tire was at full pressure when we left Pep Boys and we didn't drive it until the next morning. They almost certainly cut this tire while working on the car. I haven't had a tire problem in years of living at the same address.
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February 2024 by Jamie Trimnal
I sent a friend to this store after sending them to rival store cause they were closer but that was a bad move. AVOID MONROE IN CASTLE SHANNON ON MT LEBANON BLVD at all costs. Horrible store manager and horrible customer relations. Anyways a job that Monroe’s quote for well over 400$ was done by the professionals at this pepboys store in shadyside was done for 260$. Thanks fellas for be consummate professionals and taking care of customers in an honest welcoming manor. Will highly be recommending these folks from here on out. Be sure to ask for Jeff K as he was great man to deal with DM during this unfortunate event. Thanks Pepboys for the help. Thanks for your time.
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February 2024 by Ed Venator
They completely forgot about my car the day they were supposed to work on it. I called in the evening, and they promised to work on it first thing the next day and to call at 10:30 and it should be about ready. I called at 10:30, and they said it was being worked on and would be ready in another hour. The status tracker on the website was never updated until I got a text at 11:30 that it was done. This is the second time I've had routine work (state inspection and tire rotation) take way longer than it should. What's the point of an appointment if they're not going to work on the car at the appointed time?
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January 2024 by adam renteria
Great experience jeff took me right in ..was at monro they tried charging 430 dollars for a belt and a pulley Jeff did it out the door for 260 dollars ..highly recommend
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January 2024 by Adam Wofse
My son was in Pittsburgh traveling back to college some 4 hours away and had a low tire. He went to Pep Boys and just prior I had spoken with Eddie by phone who fully put me at ease that whether my son simply needed a patch or a new tire that they would get it done and he would be back on his way to school by the afternoon. Eddie took great care of my son and it only needed a patch and they didn't try to upsell a tire. I can't recommend Eddie and Pep Boys highly enough.
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January 2024 by Mario Henriquez
Eddie was quick to answer my questions and helpful to get my car fixed. The team at the store are knowledgeable and helped me diagnose my issues. Overall great customer service.
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January 2024 by Jill Harding
Being a woman, sometimes you feel helpless when it comes to tires, Eddie was very helpful and and understanding and explained to me in detail what I needed. I will definitely return to that store.
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January 2024 by Shannon Harding
One of the best places around to get your car fixed. Staff is friendly and extremely helpful. They are willing to explain things and go above and beyond for customer service. Eddie has been great!
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January 2024 by Katherine Yura
Great place to go for work needed on your car. Thankyou Eddie for your devoted service.
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January 2024 by Eddie Harding
Jeff did an amazing job with my truck fast and very knowledgeable I recommend this place to anyone for any type of service thanks pep boys
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January 2024 by Caleb Evoy
Eddie was very friendly and professional and helpful
