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February 2024 by Kim R.
I wish that I could give 0 stars. BEWARE!!!!!! They just inspected my vehicle. and put the tire back on incorrectly. It did 1000 dollars worth of damage when the tire began to fall off while driving. They took no responsibility, and I would not let them fix it because the money was not even the main issue. Lives were at stake because of their mistake. They claim that the worker that did it no longer works there so there is nothing they can do about it.
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February 2024 by Marion N.
Erik was extremely helpful in helping with our tire purchase. He said it would take about 90 minutes to install and balance the tires and do an alignment and that's exactly what it took. He came over to chat with us, no sales pitches, and was very friendly. Everyone was helpful and courteous. Definitely using them for my vehicles services.
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December 2023 by Tara Johnson
The service was quick with no issues and they updated me at each moment. The front clerk was cool also.
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December 2023 by Natasha Fatima
I had tires replacement service at Monroeville Pep Boys .Got appointment online and total cost .everything was accurate ,no hidden fees ,they were very efficient and helpful....:)
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November 2023 by FRVNK
Needed to get my tires changed and brought my own tires. Even though the wait was a bit long, the staff was patient and transparent about it. The total for labor and tire balancing came to around 130 and the bill was accurately itemized. For small jobs like tire or oil change this location is great!
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November 2023 by Laura Cieslinski
I was able to get a good appointment slot and service was done pretty quickly that day (I left my vehicle vs waiting). The technician called and walked me through the needed work and costs. Upon payment and pick-up, I had a couple of questions about the invoice and additional work which they helped me understand.
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November 2023 by Paul Marion, Jr.
Pep boys did a great job getting us back on the road due to a nail in the tire the night before a long trip. Ray went out of his way to make sure we were helped and did everything he could to get us on our way quickly and safely.
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November 2023 by Anna B
I went on a Sunday afternoon when most places were closed, they were able to take a look right away with no appointment and repair my tire for only $26.
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October 2023 by Carol
This is the Monroeville location of Pep Boys... I can't say enough good things about this location. The manager, Nick Gazzam, and his staff go above and beyond. It's nice to be able to trust and depend on the people who work on your vehicles.
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September 2023 by Jillian Hinzman
Tire change was quick and done well. Price on tires and installation very reasonable.
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September 2023 by James Johnson
Thanx to the Monroeville PA store for getting me in so quick and in time for a perfect inspection!
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September 2023 by Josh Jones
excellent service. Erik at the Monroeville store was very cordial and polite. I walked in without an appointment and they were able to squeeze me in. Got my tires mounted and balanced quickly. Ive been here several times over the last few years and its always a good experience.
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September 2023 by Maritess Key
Ensure to train your workers on the customer service to be friendly and train your workers to give the customer the courtesy of how long to expect regarding the service process. And honor the timeline that you set for the customer. Don’t let the customer wait for 2 hours just to come back and tell me you can’t diagnose it. SMH.
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September 2023 by Ocyrus Hightop
they always do my inspection and they’re super nice, very accommodating and want to help! thanks guys
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August 2023 by Lisa Cotman
The team was great! Friendly and efficient. I forgot my water tumbler and actually got a call informing me. Thank goodness because I don't live in PA.