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March 2024 by Shawn Hershberger
Hello I bought a fridge Saturday the guy there said they just got it and it worked great I get it home and it barely works I called and owner said it was sold to me thru his worker so he got really rude and won't even deal with his business. Don't use this company in process of taking them to court
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March 2024 by Samuel Pitcairn
Great service and the best prices in town. I recommend the Perla’s to everyone. I tried other high end appliances dealer and big box store, Perla’s beats them in price quality and convenience. They have a huge inventory and will get you what you need right away. Rocky is one of a kind!
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March 2024 by Ralph Wise
Brian from Perla's Plus delivered my Dehumidifier yesterday.On time and had a great attitude.I will now buy all my appliances from Rocky the owner.Great communication skills.Really cares about customer satisfaction.
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March 2024 by Thomas Fialkovich (TEFTOM)
Our "go to" place for all our appliance needs. Rocky and the staff are always Professional, Knowledgeable and above all honest. Service after the sale is the best that we've come across. Repairs scheduled promptly and new appliances show up when stated and are expertly installed.
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February 2024 by Al K
Great personal service. Prompt delivery .
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December 2023 by Nl S
Large variety of appliances on display. Wonderful customer service. Rocky is great, doesn’t pressure you, very pleasant & knowledgeable on all of the items.Brian & his installation team are competent & professional.I would highly recommend this business & will definitely use it for any future needs.
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December 2023 by T M
We wanted a Bertazzoni range and there are just a few places in Pittsburgh that carry the brand. We shopped at all of them and found Perla's in the process - and we ended up buying our new stove from this store. The shopping process was no-pressure, friendly and informative. Rocco was very helpful and showed us several competing brands by way of comparisonThis was the only store where we were able to see our options of other brands in person and make a fair comparison. We like that this is a long-standing local business. They don't have the high profile of competitors who have deep marketing budgets but they have the brands and a showroom full of options you can see in person. We felt the pricing was competitive.The delivery was smooth and easy to schedule around our needs; the men who delivered the stove were friendly, efficient and professional.All in all, even though this family business has been around a long time it's new to us. When we make a purchase like this, we always hope that we won't need service, but, if we do it's good to know we have a relationship with someone who is actually here - on the ground in Western PA - and will be able to help.The bottom line is this: if you've never heard of Perla's, and you are shopping for an appliance in any price point, at least check out their showroom. If our recommendation helps influence you to give them a try, I hope you'll be as pleased as we were.
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November 2023 by M Mc
We had a great experience with Perla’s. They gave us a ton of information to make an informed decision and even gave us an extra discount. They promptly delivered and installed our appliances, took away our old stove, AND moved our refrigerator our basement for us. Awesome guys who were beyond appreciative when we tipped them for being so great. Bring your business here instead of the big box stores.
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November 2023 by Brent Miller
I wanted to deal with a local business and was not disappointed. I viewed and purchased a washer and dryer online on a Thursday and had questions quickly answered. Both were delivered on Saturday the same week and the installers did a great job, both were polite and professional. It was a great experience from start to finish, and I will definitely recommend to others.
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November 2023 by Courtney
Perla’s has been quick in delivery of our new appliances on two separate orders years apart. Their installation service was excellent with skills and knowledge. I highly recommend Perla’s.
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November 2023 by Jennifer P
The place is an absolute dump. Prices are sky high. (It was as nasty inside as that used appliance store on the South Side.) Couldn't find someone to answer a few questions and when I finally found someone they were condescending. Left without making a purchase. Can find so much better price, selection, and customer service literally anywhere else.
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November 2023 by Jill Weathington
I just purchased my third appliance from Perla’s. Always friendly and helpful, but the great service I receive after making the purchase is what keeps me coming back.
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October 2023 by frank langell
I was delighted that they delivered a new stove very fast. I smelled Gas from the start after which they said was normal after the first burn. After the 2nd day I went and purchased a Gas detector and it was going off crazy that it detected a gas leak. I called and left a voice on a Friday at 351PM. It is now DAYS after and still no call about my gas leak. I pulled the stove out myself and the connection was very loose so I secured it and retested. Just very disapponted that noone contacted me about a GAS leak.
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July 2023 by Bill
Very rude & unprofessional company. 2 different service people came out to repair an error code on my new refrigerator. The 1st service person that came out ordered a part. When they came out to put the new part in , the 2nd service person stated that the wrong part was ordered by the 1st guy. We waited a few more months for the 2nd part come in & it was replaced. A month an half later the same error is displaying again on the refrigerator. Called Perla's back to have them come out and they said they are not taking any NEW service calls??? They wont take responsibility for a job they couldn't correctly fix initially that also took 6 months total. Randy claims they completed the job and fixed the problem? WOW Thank you so much!
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June 2023 by Ice Queen
My refrigerator was delivered earlier than expected which was wonderful. The guys took great care getting the unit in my home when I know my location is not the greatest for deliveries i.e. steps with no alley access and narrow doorways. Also Perla was the only place that had a model that I could see before making the purchase. Thank you!
