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July 2023 by Michael F.
5 stars for the fish area - super service, good discussion on fish purchased, very clear on refund policy - and searched to find extra discounts on my fish tank supplies. Highly recommend - for the fish area. No comment on the rest of the store. The parking lot is ridiculous most days - not their fault.
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May 2023 by Google user
Wife bought a hamster there a week ago not even and her hamster died. Thought it was just different kind, nope it was sick already and died tonight. Never going here again ever.
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May 2023 by Jada
Wife bought a hamster there a week ago not even and her hamster died. Thought it was just different kind, nope it was sick already and died tonight. Never going here again ever.
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February 2023 by Michelle R.
Petco is rating ferrets at a intermediate level of difficulty and I disagree, it should be high. I've learned after speaking with several exotic animal vets is that the Marshall company (who supplies ferrets to stores like Peto) and they are not humane in their "production" of these animals, but because Petco and PetSmart, ect buy and sell them; the cycle continues. I've had ferrets for 30 years and as much as I adore them, they are like toddlers and need constant supervision. They have no fear unless they have been mishandled, and this leads to them getting into a lot of trouble. It can be difficult to find a vet who can really treat ferrets, and because they are so inbred they usually end up with cancer. Finding good food for them can be expensive. We have rescued many ferrets that were purchased by at Petco and ended up on Craigslist. Ferrets are awesome! Just educate yourself before buying one and consider a rescue.
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May 2022 by Nya W.
my roommates and I are looking for another pet roommate, and we decided to visit this petco. One, when we got there nobody requested to help us look for a pet. Also, when we asked to touch and experience one of the small animals the worker proceeded to say "no. Since covid happenEd we can't let anybody touch the animals". Meanwhile their masks were off and I know for sure some of them didn't get vaccinated. How are you going to tell me that I cannot touch an animal because of covid but you do not have on a mask and I'm pretty positive they don't wash their hands. But they have beautiful animals but the prices are a bit much.
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December 2021 by Donna Keller
Kelly was awesome. she did a great job on baxter
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April 2021 by Sonya H.
Petco.com made a mistake and sent me cat food instead of dog food. This put me in a bind since they could not ship me my replacement in time before I ran out of food. The specific brand I get is not carried in the store. Tom, the general manager came to my rescue.... He called around to other Pet Stores, and personally picked up for me on his way to work the next day. What a kind gesture and unbelievable customer service!!! Thank you for going above and beyond!
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December 2020 by Melissa Casson
love taking my dogs here to get groomed super friendly
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December 2020 by bob demko
Very unfriendly and would like to talk to the district manager about my appointment to day at the north hills store
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November 2020 by Sean M.
We just bought 3 crested geckos a couple of months ago and we have been trying to figure out what is necessary and why is isn't for our cresties. One of your employees (Gary) really helped us out and spent lots of time explaining info and recommendations with us. He was very knowledgeable and ant
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August 2020 by Rhonda Gemas
They cut a wet poodle after making her sit for an hour to start! So by the time she’s getting cut duh there are mats bc u don’t wet poodles and cut them after! And she’s tired by then prolly has to pee. I’m so mad. At least the other petco in waterworks did a great job never again at north hills.
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April 2020 by Andrea S.
Everyone in the store is quite friendly. There's always someone around the corner to help, or someone asking if you need anything. They have a room where you can pet cats that are up for adoption and it is sooo hard to resist. All of the animals in tanks look healthy and the tanks are clean, which is something that a lot of Petco stores don't seem to keep up with as well. Sign up for their rewards card and get daily discounts.
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December 2019 by Diana Vodzak
On 12/29/19 I was in line to pay for items. As I stood there, through the glass I saw a groomer (whose name I later found out was Shelly) choke a white fluffy dog as she groomed it and the dog began to shake uncontrollably. She was the only groomer in the grooming area at the time. I opened the door into the grooming area and told her she shouldn’t choke the dog. She said she did not but her whole hand was around the poor dog’s neck. She did not lift the dog’s chin up as she
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August 2019 by Mary E.
I had a horrible first experience here with the grooming salon. My golden doodle puppy went for her first ever haircut and I said no to all the available additions so that it would be $50 for hair/nail cut. When I picked her up she was completely bald except for her bushy tail. The coat was $80 because they didn't listen to me telling them no thank you. It's been 3 weeks and she still looks ridiculous. When I filled out the survey I was told because I was dissatisfied I would receive a call in 24 hours. Like I said it's been 3 week and no call. I even contacted customer service who promised I would here from someone the next day... that was a week ago. Next time I'll give petsmart a try. Worst customer service Ive seen in a long time. Save your money and time.
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July 2019 by Erika L.
Geegee was awesome! Definitely one of the friendliest, most personable, understanding groomers that Kobe and I have ever met! She showed such excitement to see us and made Kobe feel better after we arrived! I was really impressed! Thank you Erika and Kobe