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December 2023 by Taylor
The branch is great however the phone services are awful. I've tried calling on 3 phones (mine, my mom's and my brother's) and all were hung up on? I thought maybe it was the service but it would ring and cut off as if someone lets it ring then hangs up? It's weird ?
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December 2023 by Andy Anderson
Excellent service at this location. I had a special request for a deposit that they fulfilled. Gave my wife water as well! 10/10
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August 2023 by Matthew Andrew Drake
I walked in and the clerk was urinating on the cash. I said what the hell man that’s good money. He said good money now it’s the best money welcome to pee and see bank.
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July 2023 by Ray Seifert
it's a great place to bank
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March 2023 by Rob Rob
The staff members I dealt with were very good, so I hate to leave a 1star... But ultimately it was very frustrating. Corporate phone line would not email me the document I needed... They would only allow me to go to a local branch to get it. So I went to the branch Saturday at lunch time, we called corporate and waited an hour for them to process it and fax it to the branch... At which time they realized and informed me the secure fax machine was out of ink and there's nothing they could do at 1pm on a Saturday.Seriously?!?! With transit and parking and traffic, wasted 2 hrs of my Saturday.It's 2023... Fax machines have had ink monitors that can and should be tracked remotely by i.t... so silly... This is the kind of stuff that only happens with PNC.
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March 2023 by Stephen Szklany
The PNC Southside branch is great. Very friendly/ efficient staff. Stopped in with some questions that Dimitri was able to answer/help with. Very pleased!
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February 2023 by Celeste Green
ALL I CAN SAY IT MUST BE GOOD!
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November 2022 by Robert S.
Crappy customer service. PNC acquired my mortgage and sent out a notice that my autodraft will be transferred over to their system. Come payment day, I noticed that money was not being withdrawn. I checked on the website and it said "no autodraft is setup". Completely contradicted what their notice stated, so I went ahead and set it up. The following day, PNC withdrew my mortgage TWICE, causing me to accrue a bunch of overdraft fees and bounced checks. I called PNC and they indicated that yes, they did transfer the autodraft over from my previous bank and no, that would not have shown up on the website. How would anyone know that? Website said no autodraft is setup, but PNC is telling me there's two autodrafts setup. Long story short, the PNC reps have basically told me to eff off and that they are at no fault of this poor communication and garage website interface. DON'T DO BUSINESS HERE!
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February 2022 by Elizabeth Wright
The bank is wonderful. HOWEVER, I've just experienced there worst employee EVER.. she sent me the pass code. I proceeded to tell her what it was and THEN SHE SAID IT WAS WRONG it was RIGHT, THEN SHE FREAKING HUNG UP ON ME
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August 2021 by Sheila Geisler
They're not custom service oriented at all. $500 of mine was placed into a PNC account that isn't mine. The assistant branch manager refused to help me, and was pushy to get me off the phone because she was leaving. They don't care because it doesn't effect them, and it's not their money that was lost or misplaced. I'm not sure how they would let someone so unprofessional assist in managing a branch. Her only skill was trying to assist me to get off the phone, because she couldn't be bothered since she was leaving for the day.
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March 2021 by Bob Charland
Both John and Kevin are incredibly helpful. I seem to always have a lot of very d*** questions for them and they are great to work with. I'd travel out of my way to come to this branch!
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October 2020 by Not I.
By far the worst PNC branch anywhere. Everybody is beyond unprofessional, all the way up to the manager. I've never had the terrible customer service with any bank like I have with this one. Avoid at all costs and take your money and business to a PNC branch that treats their customers right.
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July 2020 by Courtney Haven
Kevin went above and beyond to help me out today, even though I closed my account with PNC when I moved to an area without any local branches. I was very grateful and impressed by the service.
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July 2019 by debra dearolf
This PNC bank in South Side is open on Saturdays. I love that. So far, the staff have been very friendly.
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July 2019 by Dave Mondine
Haven't dealt with inside staff in years, no complaints when I did. But their Atms are HORRIBLE!! Always questioning my check or rejecting bills. Luckily I've had other bills to try, should I need to deposit to pay to go home.
