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March 2023 by Molly K.
WORST CUSTOMER SERVICE. They denied me access to my elderly mother's joint back account when she went to the hospital. They are ignorant of the law and restrict your own money. STAY AWAY from this bank.
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November 2021 by Lori S.
Absolutely the worst service I've experienced. I was trying to make extra "principal only" payments to be able to pay off my car sooner. The customer service rep advised me to mail a check because processing an extra payment on their portal doesn't allow "principal only" options. So, I took her advice and mailed a check, notating on the check "principal only payment," as also wrapped the check into a regular size piece of paper that also stated in large black sharpie...."PRINCIPAL PAYMENT ONLY". I mailed the second check the next month and did the same. I logged onto my account and of course neither payment was processed as Principal Only. I called, because they don't have a chat option of course, to get help fixing it. The gentleman assured me he would back out the payments and have them applied correctly. He did this, and then I get a letter in the mail suggesting I stopped making payments on my loan and that I still owed them money. I ignored those letters, assuming it was automatically generated, idiotic or not, by their system. I was right. I then mailed a 3rd extra payment in the same manner as before. Again, not applied correctly. I was so irritated by their incompetence, I scraped together the money and just paid off my car right then and there online. I don't understand how their people are so incompetent and their processes are so antiquated, but I am certain of one thing. I will never do business with PNC again, and I will tell anyone who will listen about my terrible experience with them. Prior to all of this, I had a name change and was trying to get information about how to change my name on their records. I was quickly told I would have to go to a local branch to get that completed. The Rep obviously didn't bother to look at the State where I live. If she had, she would have noticed that there isn't a PNC Bank in the entire State. So lazy! Instead of giving me all the options, she just tells me to go to the local branch. Eventually, they sent me the forms I needed as well as a fax number to send them back to. I WILL NEVER DO BUSINESS WITH PNC AGAIN. What a relief to be done with them!! Happy Holidays to ME!
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October 2021 by Holly M.
Absolutely the worst financial institution I have Ever experienced. Unorganized, no customer service accountability, no one knows what they are doing.. I was also misinformed on numerous occasions.. Horrible . I feel bad for him the workers . Of the management would train, they would all know what is going on. I'll be switching banks.
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July 2021 by L.S. H.
At ar. 10 am - I stopped at the aforementioned Bank PNC - Squirrel Hill - 5800 Forbes Ave - 15217 - today Jul. 21 - 2021 (I have been using their services for a long time) and asked the short guy - evidently - manning the front desk if I could do a simple change of address procedure - since it didn't let me do it on line - whereupon - he agreed but said that he will have to finish with his current customer. After he finished with his present customer he disappeared for a long time into the back of the bank. Another teller - then - offered to help me. It was not busy at that time. Then the first, short guy manning the front - appeared and started to lecture me about the necessity to make "an appointment" before stopping at the bank. Why then did he originally - agreed to change my address - (it would take him no more than 5 minutes) - then he - evidently - changed his mind quickly or what? The second teller was polite and professional - I just wish that the first one would act the same way. L.S.H. - Special Research and Translations - A.P. and U.P.I.
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February 2021 by Kyle M.
Been a member for almost 8 years now. Bought a new cell phone last weekend. They shut off my card without telling me, not sure why, was not overdrawn. Then continued to spam me with 17 calls about suspicious behavior no matter how many times I confirmed the purchase. Didn't find out they froze the card until the weekend after trying to order out. Can't call customer service because it's a weekend. They make their sourcing providers work holidays and be ready 24/7 but won't do the same for their own customers. So disappointed I'm considering switching banks.
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December 2020 by Theresa G.
I had a $41.98 payroll check. The check was trough pcn bank. I am a single mom, who has had a major hardship due to covid. So my checking account through independent is in the negative so they could not cash the check. So I went to PNC to cash it. I provided 2 forms of ID. My drivers license expired on December 3rd. I can not get an appointment at the secretary of state yet to renew it. Due to my expired license that is out of my control, they would not cash a $41.98 check. Horrible bank. Makes no exceptions due to recent pandemic issues. Shame on you for basically sending a very broke mom home without the little bit of cash I could use for a few meals.
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December 2020 by Archer R.
I was charged for a $450.00 payment from a Car dealership that I did not do business with, This put a negative balance on my PNC account. I called the Dealership and they said more likely than not one of their customers accidently put the wrong account number that matched mine. They had also checked to see if someone was using my name, and they had no record of my name or last 4 of my social. I called PNC after hours customer service and did not get any help at all. I even heard the CSR Laugh a little hearing me somewhat frantic due to some autopays the next day that I will be responsible for plus the overdraft charge. My question was how can someone that does not have my name and social was able to take a payment out of my account, Are there not securities in place. Even though this is a once in a while issue, this one issue can cause a negative domino effect in my life.
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March 2020 by Bruce C.
When PNC approached me to apply for a line of credit I was suspicious and very hesitant. There was little about their LOC program online and the language of their solicitation was overly vague. I didn't need any loans at the time but Leslie, my rep was informed and personable and overcame all my objections. I applied and quickly secured six-digit LOCs for two of my businesses not expecting to need them. Then one of my businesses was identified as a perfect franchise model so we used the LOC to fund that endeavor and make a few improvements to the model business. Then the Coronavirus struck and the other business was able to continue to function when cash flow slowed to a crawl. Throughout the process PNC had my best interests at heart, I am so glad Leslie swayed me to open these accounts. Nothing but positive feelings towards PNC, they have been hugely helpful! Love their website, easy to borrow and repay loans in a few clicks. Their rates are very affordable.
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December 2019 by Gracie D.
Terrible customer service and practices - They can take your money right away but....... takes five days to get it back when they make a mistake. Tried to work with customer service but found then to be untrained and relied mostly on transferring people and trying to put the responsibility on someone else. Needless to say I have moved my business account.
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September 2019 by Curtis O.
Heloc, look elsewhere. Having never dealt with PNC, I can say I would not recommend this bank. The process to get a HELOC with PNC has been poor at best. I dealt with the local branch, met with loan officer and provided all the documents requested. More and more documents were requested and I complied. Then came the appraisal, done by xome, the drive by appraisal came in about half of the actual market value of the home, comps were not comparable and at this point I should have put the brakes on the loan process, but I didn't... After 6 weeks of, we need this and we need that without the bank acknowledging the poor appraisal, I finally walked away, my loan officer at the local bank ghosted me soon after I initially applied, so I give the local branch zero stars.
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July 2019 by Cindy H.
The very worst bank we have ever dealt with. Asked within the first year of loan to adjust payment date and was denied which cost us so many late fees. Now trying to pay off the loan and it's is a joke. Worked with a manager (Daniel Nesbitt) and he was the rudest and was so put out because we did not have a local branch to run over the numbers, as I had ordered a customer payment history and I needed some explanations. He gave me incorrect information, I think to just get me off the phone and when I told him I was going to file a request for explanation he told me I was just wasting my time because they would give me the same ending. That was wrong. I had to call back several days later and talked with another manager. She was actually apologetic.
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September 2018 by Harry S.
I really wish I could give them a higher rating. Several years ago I closed my account when they went to their $500 minimum, and that may sound like unreasonable, but we have several accounts with several Banks and we do this because with rental properties we like to have a separate account for each rental property, and while they were very helpful years ago, that $500 minimum really bugs me, though we usually keep much more than that in the account there are times when we have to pay taxes and insurance things have to go out of the account and it's going to push us under $500 once in awhile. They did refund the charges but I really don't like the $500 minimum. especially with the tenant to deposits here because they don't pay their rent on time and we can never count the money is actually going to be there when it's supposed to be there. while this is not the banks fault if we go to $490 or $450 I really don't want to get to notice and have to ask for the refund. I do have the problem with another bank in which we actually have four accounts and once in awhile one of the accounts goes negative while the other three might have thousands of dollars in them. I guess I'm used to all banks dealing with my account in a "we want to keep him away". My local bank with my local account gets very little business out of me. I have other Banks that treat me very well, and they have most of my money. I can only tell people to do what I do, establish a relationship with the manager in the bank, and if the manager in the bank doesn't take care of your account change banks.
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July 2018 by Nate Z.
Hate this bank, member for 6 years, loans paid on time with interest, totaling 2000 just in interest, account gets overdrawn 6 dollars during hectic wedding weekend can't get the 36 dollar fee waived because within 12 months I was already refunded a late fee when my card was used in Southeast Asia & disputed that it was fraudulent. So the one time in 6 years that I actually make a mistake PNC doest care they need their 36. Never again PNC. Not a bank for the people, a bank for themselves & to make money off your money.
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September 2017 by No T.
Unfortunately this banks customer service is abismal anymore, my company has been banking with Pnc for probably 30-40 years at multiple locations and up until a few months ago we never had any issues but recently it is terrible. The tellers are rude to my employees most of the time and after an error that was their fault I spoke with the teller manager I believe her name is Brittany, who was incredibly unhelpful and rude. Now when my employees go there for daily business they aren't even greeted at the door now and the tellers are consistently unfriendly. Such a shame and difference from a few months ago when the staff was lovely and competent. Very unpleasant to do business here anymore. If you notice any positive reviews are from at least 2 years ago.
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August 2017 by M P.
Worst bank & worst customer service including their corporate! Hope they go bankrupt. I'm glad to have canceled everything with them!
