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April 2023 by Sebastian Zavalza
Everytime I go in I get the best service. Special thanks to Gabriel but overall thank you all for such great customer service.
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March 2023 by Molly K.
WORST CUSTOMER SERVICE. They denied me access to my elderly mother's joint back account when she went to the hospital. They are ignorant of the law and restrict your own money. STAY AWAY from this bank.
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October 2022 by Darrel's Wonderland
Linda is the best!
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July 2022 by Kenneth C D.
After a week without my charge card I got a call from people in my condo in Florida that FedX left an envelope on the walkway in front of my door. I ask a friend to open it and there were my charge cards. So now they said they would overnight then to the branch office. It's 1:30 on Saturday and the bank closes at 2:00pm and still no charge card. THE INCOMPETENCE IS UNBELIEVABLE!!! I'm so finished with this Philadelphia Bank. Ever since they moved their headquarters to Philadelphia the service is terrible in Pittsbugh.
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April 2022 by Manjari Das
Went to deposit a money order. The staff was very friendly and helpful. She is also willing to cooperate with the customers for alternate methods.
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April 2022 by Calvin Harrington
They closed my account after one check bounced, I called multiple times to let them know I just forgot to add money to the account.
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November 2021 by Lori S.
Absolutely the worst service I've experienced. I was trying to make extra "principal only" payments to be able to pay off my car sooner. The customer service rep advised me to mail a check because processing an extra payment on their portal doesn't allow "principal only" options. So, I took her advice and mailed a check, notating on the check "principal only payment," as also wrapped the check into a regular size piece of paper that also stated in large black sharpie...."PRINCIPAL PAYMENT ONLY". I mailed the second check the next month and did the same. I logged onto my account and of course neither payment was processed as Principal Only. I called, because they don't have a chat option of course, to get help fixing it. The gentleman assured me he would back out the payments and have them applied correctly. He did this, and then I get a letter in the mail suggesting I stopped making payments on my loan and that I still owed them money. I ignored those letters, assuming it was automatically generated, idiotic or not, by their system. I was right. I then mailed a 3rd extra payment in the same manner as before. Again, not applied correctly. I was so irritated by their incompetence, I scraped together the money and just paid off my car right then and there online. I don't understand how their people are so incompetent and their processes are so antiquated, but I am certain of one thing. I will never do business with PNC again, and I will tell anyone who will listen about my terrible experience with them. Prior to all of this, I had a name change and was trying to get information about how to change my name on their records. I was quickly told I would have to go to a local branch to get that completed. The Rep obviously didn't bother to look at the State where I live. If she had, she would have noticed that there isn't a PNC Bank in the entire State. So lazy! Instead of giving me all the options, she just tells me to go to the local branch. Eventually, they sent me the forms I needed as well as a fax number to send them back to. I WILL NEVER DO BUSINESS WITH PNC AGAIN. What a relief to be done with them!! Happy Holidays to ME!
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October 2021 by Holly M.
Absolutely the worst financial institution I have Ever experienced. Unorganized, no customer service accountability, no one knows what they are doing.. I was also misinformed on numerous occasions.. Horrible . I feel bad for him the workers . Of the management would train, they would all know what is going on. I'll be switching banks.
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July 2021 by L.S. H.
At ar. 10 am - I stopped at the aforementioned Bank PNC - Squirrel Hill - 5800 Forbes Ave - 15217 - today Jul. 21 - 2021 (I have been using their services for a long time) and asked the short guy - evidently - manning the front desk if I could do a simple change of address procedure - since it didn't let me do it on line - whereupon - he agreed but said that he will have to finish with his current customer. After he finished with his present customer he disappeared for a long time into the back of the bank. Another teller - then - offered to help me. It was not busy at that time. Then the first, short guy manning the front - appeared and started to lecture me about the necessity to make "an appointment" before stopping at the bank. Why then did he originally - agreed to change my address - (it would take him no more than 5 minutes) - then he - evidently - changed his mind quickly or what? The second teller was polite and professional - I just wish that the first one would act the same way. L.S.H. - Special Research and Translations - A.P. and U.P.I.
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May 2021 by Lawrence Jones
I went to do a relatively simple transaction at this branch, and was told it would be an hour before anyone cold see me. There were only a couple of customers in the branch, but whatever the staff was working on was more important than me. I closed my account, moving the funds to a credit union.
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February 2021 by Kyle M.
Been a member for almost 8 years now. Bought a new cell phone last weekend. They shut off my card without telling me, not sure why, was not overdrawn. Then continued to spam me with 17 calls about suspicious behavior no matter how many times I confirmed the purchase. Didn't find out they froze the card until the weekend after trying to order out. Can't call customer service because it's a weekend. They make their sourcing providers work holidays and be ready 24/7 but won't do the same for their own customers. So disappointed I'm considering switching banks.
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December 2020 by Theresa G.
I had a $41.98 payroll check. The check was trough pcn bank. I am a single mom, who has had a major hardship due to covid. So my checking account through independent is in the negative so they could not cash the check. So I went to PNC to cash it. I provided 2 forms of ID. My drivers license expired on December 3rd. I can not get an appointment at the secretary of state yet to renew it. Due to my expired license that is out of my control, they would not cash a $41.98 check. Horrible bank. Makes no exceptions due to recent pandemic issues. Shame on you for basically sending a very broke mom home without the little bit of cash I could use for a few meals.
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December 2020 by Duane Carter
Very pleasant people. Overwhelmed with them.
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December 2020 by Archer R.
I was charged for a $450.00 payment from a Car dealership that I did not do business with, This put a negative balance on my PNC account. I called the Dealership and they said more likely than not one of their customers accidently put the wrong account number that matched mine. They had also checked to see if someone was using my name, and they had no record of my name or last 4 of my social. I called PNC after hours customer service and did not get any help at all. I even heard the CSR Laugh a little hearing me somewhat frantic due to some autopays the next day that I will be responsible for plus the overdraft charge. My question was how can someone that does not have my name and social was able to take a payment out of my account, Are there not securities in place. Even though this is a once in a while issue, this one issue can cause a negative domino effect in my life.
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October 2020 by yehuda shomer
Horrible service.Long wait.Didn't have cash for check.Atm machines are out of service.No one picks up when you call.
