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November 2023 by Melissa Harding
This is the only place that I will trust with my car. They are honest and fair and they have saved me from having unnecessary work done on several occasions. I don't normally leave reviews for things, but this place deserves all of these stars for sure!
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October 2023 by Veronica Nashed
Justin and his team were absolutely phenomenal! I was going in for my yearly car inspection and had some suspicions about my car but ignored them just because it was my first time going to them. Not only did he quickly call me and notifying me of the issues but his prices for everything were the cheapest compared to other auto service in the Pittsburgh area. Moving here from New York is definitely different and it was hard to trust someone very quickly. Justin and his team assured me of everything and they finished everything in a matter of 3 hours. I finally found someone I can trust in Pittsburgh. Dont hesitate bringing your car here, just do it.
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October 2023 by Jamie W.
Pons is hands down the best, most reliable, and friendliest mechanic I ever went to. I have had some mechanics that jacked up my car, took forever, never call you back, make you wait, etc. At Pons they take care of you, and they do the job right. Chris rebuilt my Subaru from nearly being totaled and it ran perfect. When I get into another smaller accident, he got the car back on the road for me quickly, and called me right away to let me know what was up. When another mechanic didn't put my axle nuts on properly during a inspection causing more damage, Pons fixed it at a honest price, and quickly to help me out. Not to many businesses will work for you like Pons does. They do good work, and treat their customers right.
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September 2023 by Joseph Chen
This was my first time using Pons after my car unexpectedly broke down on the road during a really stressful time of the year, and they helped get a tow truck and fix my car's broken axle at a very reasonable price and even threw in an oil change for free! I will continue to use Pons, they are great!Edit on 9/11/2023: They continue to provide really great, honest, and efficient work. Their pricing is all laid out fair and square and they do an amazing job on every part. Cannot recommend this place enough!Services: Air & cabin filter replacement
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August 2023 by John Laslo
Really great service. They took care of all the problems that I knew that I had. They also referred me back to the car manufacturer to have an EPA warranty issue resolved which will save me a significant amount of money.Services: Tires
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July 2023 by Karen Cieleska
After receiving an estimate from my dealership regarding a number of needed repairs, the folks at Pons provided an estimate hundreds of dollars under and also eventually determined that one of the repairs was not necessary. I appreciate their honesty and will definitely be using them again! Thanks guys!Services: General repairs & maintenance
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June 2023 by Ciara Freeman
A different place told me I needed a new AC so I originally brought it here to get it replaced with a used compressor for a fraction of the price (which was already a great deal). However, Pons realized the car just needed a faulty wire fixed and saved me from having to pay for a new compressor. Most honest and helpful shop with the best prices! I’ve been to Pons before this experience and from now on will only bring my car here!Service: General repairs & maintenance
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June 2023 by Lori Moore
This is our second time buying cars from Pon's.Our first car we bought there ran beautifully until a deer destroyed it! Justin and his mechanics are so nice and helpful. We needed a car to replace the one that was totaled and Justin came through for us (in less than a week!) and we ended up buying 2 cars! Both cars run beautifully! We highly recommend Pon's if you're looking for a reliable, smooth running, used car! Also, they are amazing mechanics and we recommend them if you need any kind of work done on your vehicle! They truly treat customers with such respect and honesty, and we will continue to do business with them! Excellent service, excellent people! I seriously can not praise them enough! Thank you, Pon's!
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June 2023 by Ashley G.
Our car was unfortunately towed here after a hit & run. Our insurance doesn't deal with them so we were told we had to have our car moved to another body shop. They were closed for a week for vacation, fine. Our car just sat there in the closed shop. Well the owner decided to charge our insurance a $250 storage fee even though they weren't even open that entire time! The guy was extremely rude & unprofessional with my husband & the insurance person as well. I would never do business here
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May 2023 by Graham M
Was in Pittsburgh for the birth of my daughter, and I quickly realized my brakes couldn't take the hills. I called around until I got to Pons Auto service, where the minute I pulled in, Justin (I believe was his name) came up and took the car in to replace the brake pads. It was done within 10 minutes. Justin, Josh, and their other member of the team were fast, nice, and great with the vehicle. If I lived closer, this would be my shop to do all my repairs. Can't say enough how awesome this experience was. Definitely recommend and will return if ever in Pittsburgh, and my car needs work.
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May 2023 by Jess
My boyfriend exclusively takes his car here and always has great things to say about them. I’m less trusting of new mechanics than he is having had some bad experiences with one off shops, but I’ve been to Pons several times now with a variety of issues and have had consistently great experiences. The guys here are knowledgeable, fast, trustworthy, fair, and do great work. These kind of shops are rare in Pgh, particularly if you’re a woman. Highly recommended!
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May 2023 by Kari Andersen
The guys at Pons totally saved me when I was in a lurch. I was in town for travel and desperately looking for car help and they not only took my car immediately but also diagnosed and fixed the problem fully, so I had no trouble driving 6 hours home the next day. They were considerate and communicative throughout the process. Would recommend
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April 2023 by Evan Rabinowitz
When I came in, I was very worried that I would have to spend a fortune after having my second break issue in less than 6 months. Almost immediately they knew exactly what the problem was, how to fix it, and what was missed the last time I took my car in (at a different place). Justin explained to me exactly what was going on in terms I could understand and got the work done the very same day only a few hours later. And to cap it all off, the price was very reasonable.Service: Brakes
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April 2023 by Taylor Marcoly
I am seriously impressed with amazing people (especially Justin) at this shop. Not only were they able to get me in quickly and get my car back within 2 days, but they sent pictures along the way of the maintenance and explained what they were doing. The price was extremely fair and the work amazing. I will be back!Services: Oil change
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March 2023 by Jim
Had to bring my 2009 Jeep to get the power steering fixed. Amazing place great customer service. They were amazing having to deal with my car warranty company. And parts issues but amazing group of guys.Service: Steering & suspension repair
