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November 2024 by andrew pyros
the most difficult system and unresponsive They should close Quest
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November 2024 by 99codemister
Reminder that e-Check In means zero customer service until your appointment starts.
The staff are plenty nice. However, *none* of them are hired specifically for customer service. That role doesn't exist. The staff here are certainly excellent at their job, but that job is *not* customer service.
Customer Service is being greeted when you walk in. Someone whose entire role is make human decisions about customer needs during the entire experience. At this location there is no human employee to talk to until your visit begins.
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September 2024 by Ash Lang
Absolutely incompetent. My husband had to travel for two tests and they gave him 0 information that he needed beforehand and he wasn't able to get the tests done. I don't understand how this place evens functions. And when asked why they didn't help they just stared at him? Ridiculous.
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July 2024 by Jamilah Henry
The service was fast but rushed. From the moment I got called to do my lab testing I received nothing but attitude from the tech. My appointment was for 11:40am and I arrived at 11:45 I was about 5 mins late due to me not feeling well on the way in to the office. I was told that I need to be early and that I caused them to stay an extra hour because I was the last one tested and this site closed at 12pm. The whole experience was awful and I wanted to leave as quick as possible because of the pure rudeness and attitude I received. I have never had such a bad experience at quest until this appointment.
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May 2024 by Meg Stefanac
It was easy to schedule an appointment. I was able to go to a location near my office. Check-in was a breeze. I was called back exactly at my scheduled appointment time. The phlebotomist did a perfect stick -- didn't feel a thing. Everything was very fast and easy.
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May 2024 by Pamela Heim
The person who drew blood for me, could not have been nicer. She was super courteous and upbeat, and I could barely even feel the needle. I don’t know what happened to people in the past, but I think this facility is clean and efficient and really friendly.
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May 2024 by Penny Kaercher
When we schedule an appointment, we never have to wait to see a technician. They withdraw blood painlessly every time. Always very polite and welcoming!!
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May 2024 by Maryann magliocca
The staff has always been excellent any time I have gone there
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May 2024 by Cassandra Hoebbel
So fast, friendly, and painless. Thank you, Alysha!
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May 2024 by Rodney Weaver
They were fast courteous and professional
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May 2024 by val p
My daughter had a 7:10 am appointment. She showed up, and they had no record of her appointment. The absolutely obnoxious technicians would not draw her blood. Not exactly sure what their problem is, but I have yet to find a Quest where the staff is not completely incompetent.
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May 2024 by Sue Cole
Simple check in, didn't wait long at all and the person that drew my blood did an excellent job and very friendly
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May 2024 by michael peach
Staff was very friendly and helpful
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May 2024 by John Guay
Best people for bloodwork! Four hours after the draw, you could hardly see any mark.
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April 2024 by Jeffrey Natale
Great service. Easy check in process! Pleasant friendly staff.
