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February 2024 by Sparkling Umbreon
I made an appointment online, which was made in the wrong date due to the appointment date being different than it was in the "Appointment Details". I joined the standby list but after waiting an hour I was just randomly removed from the list. I waited 30 minutes but was never called. I would not recommend going to this office.
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February 2024 by Kaila M
Ive done a few testings here and I dont really have any complaints. Youre usually in ans out pretty quick. Only thing is theres no one to talk to besides the automated system over the phone. Staff is always friendly. Didnt have my lab papers the last time I went ( 2/5) and they had everything ready for me when I went back to my room. Not sure why people are complaining. I never had a rude or inconsiderate staff member. Even got an appointment same day without any issues.
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January 2024 by Errin
Address listed is not correct. My Uber ended up at the lab and not the actual patient center. None of the phone numbers get you to a live person that can assist.
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January 2024 by Caitlin Young
I’ve come here a couple times and always had an easy, positive experience. I usually make an appointment, sometimes as late as the night before, and it expedites the process of checking in and being seen. I’m very difficult to draw blood from, and the team here has always been super great at getting it quickly and painlessly! The staff has always been kind to me even when they were super busy. Results turned around in less than 24 hours even on a busy day.
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December 2023 by Barb Mehring
If you have an appointment, you won’t have wait for along or even at all. I highly recommend you make an appointment online for your date and time. Open early if you’d like to go in before work.The employees are always kind and considerate of your needs and if you feel nervous, they know how to distract you. Lots of parking and convenient to the parkway west.
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December 2023 by Amy Vodkahaus
I went in for an interview with Eric who does not fit in himself nor his office. I sat thru it but the more he spoke the more I realized how much I do not want his life for $20 an hour, five days a week, plus two Saturdays a month at random location. Initially they offered $16! I only been to the 1st floor and that was unattractive and outdated. Thank goodness young professionals are taking over these roles and changing things. This one needs a makeover, update and reality check.
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December 2023 by Aidan Setlock
Be warned, upon arrival I was told that they cannot do anything without a hard copy of a prescription from a doctor, even for something as mundane as a simple drug test. This wasn’t stated when I made the appointment and no efforts were made to work with me upon encountering the issue, I had a PDF which I was prepared to email to them but they stated they were unable to do that. The staff member I encountered seemed friendly but this policy to not accept digital copies of orders for tests is trivial and pointless when the end result will be the order being scanned into a digital copy.
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September 2023 by Samantha Shoemaker
Worst customer service ever. The employees in here are so rude and disrespectful it’s not even funny. Got talked bad about right in front of my face and all other patients in waiting room heard it too. One patient actually defended me to the nurse about the unprofessionalism taking place. You don’t EVER raise your voice at a patient, let alone a patient in distress who sat in your waiting room patiently for over an hour. Then to be refused completely to my testing in front of all other patients once again. Whoever is in charge of this facility may wanna go do their evaluation on the employees they hired because they are rude, unprofessional, and definitely do not create a comforting environment. After my experience that took place in front of everyone, myself and 3 others walked out of this facility. I cannot express the lack of professionalism and kindness in this location. I highly advise to stay clear of this location if looking for an easy in and out for your testings. Would give you negative stars if I could.
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September 2023 by Mik Pald
Don’t do it. Just don’t. Arrived a couple of minutes early for my appointment. The list of people with appointments that they have up on the tv has to scroll several pages to get to my name. There are still multiple people waiting for appointments they had scheduled for twenty minutes ago. Serves me right for choosing quest
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September 2023 by Marie Furedy
Very slow to shuffle people in and out. Very snide remarks and huffing and puffing when it came time to draw blood because Dr. did not electronically load the scripts. Customer/patient service lacks greatly at this location.
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July 2023 by Lara Martinez
Friendly staff, showed up an hour before my Appointment hoping I could get in early and they got me in and out quickly!
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July 2023 by Jenni Luv
What I hate the most about their new policy is that they are always booked days in advance. That doesn’t work well with a lot of schedules or the fact that some blood work needs done soon than later. It’s Monday, I had to accept a blood work appointment for a 3 hour wait because the next available is 4 days from now on Friday. This appointment is for my kids and it’s fasting. I can’t starve them all day for an evening appointment. I miss when it was walk in. Made it a lot easier for the people who have a difficult time time scheduling a head.
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July 2023 by Cara Colangelo
Made an apt for 5:10. I get off work at 5 and live about 7 minutes away. There’s a 10 minute window to be late. That’s 5:20.. I get there at 5:13 walk-in & check in at 5:15. No one in the waiting room. So I just wait. It’s now 5:20, she comes walking out & says to me “oh honey it’s a wrap for tonight” I told her that I had checked in at 5:15.. she said I didn’t see that you did that. I pointed to the big screen where my name was showing checked in. She said no it’s past the 10 mins it’s a wrap for tonight. Girl just say you wanna start your weekend..
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July 2023 by yep
Completely horrendous service. I can not imagine being responsible to oversee this mess of a company. Trying to get a drug test for a new job is nearly impossible. I have been to 4 locations and have been told they are “out of the urine cups” and “7 minutes too late for drug test window for the day”. Absolutely atrocious service.
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June 2023 by John V.
They really need an actual Receptionist or something. I shouldn't have to wait two hours just to pick up a take home testing kit. Once I was able to get in, the staff was wonderful, but that doesn't excuse wasting my entire afternoon just to pick up a container.
