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January 2024 by Erin F.
Zero if I could. I got to quest 5 min before close, not something I typically do but just got the lab script and it was important to get it done, the doors were open and as I signed the line phlebotomist came out and said we are closed. I pointed out it was 11:55 not 12pm and the doors were open and this was important to me. He didn't care and repeated we are closed. If you are closed prior to noon then lock your doors but I'm suspecting you can't don't this bc you were still open and just being lazy. As a healthcare worker myself I would never turn away a patient needing something, esp when technically still open. And as a lab oncology nurse I have dealt with quest professionally and they are notoriously known to be incompetent. Thanks for not caring.
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October 2023 by Don Fouts
The worst experience of my life. They never have the paperwork and are very rude about it. There is one lady there that seems to conveniently lose faxed orders. To make this worse we scheduled a week in advance and still needed to wait almost an hour to be seen after our scheduled appointment.My wife called customer service to file a complaint and she was brushed off. Quest is easily the worst in the business and they should be ashamed of the experience they provide to people that are already dealing with medical issues.Avoid this location if you value your time.
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September 2023 by Child Care Lounge
Traumatized!! been there many times before. Girl with mousy blond hair, no makeup did not know what she is doing. i have big easy veins and she jabbed and fished causing me more pain than i could imagine. then finally had me hold the wound because she was not prepared with cotton or anything. i was just glad to be finally done as it was 7mins or more for 2 vials. Then she announced she did not get any blood and wanted to try my other arm which does not have easy veins. And to make it worse? i am on bloodthinners and she could not get any blood. i RAN out of there. now they have all my paperwork and my payment and there is not way i would let this lady put a bandaid on me!!
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September 2023 by Brian Meehan
I’ve had to get a lot of blood drawn in the past year and the phlebotomists at this location are absolutely amazing. They are very knowledgeable, professional, caring. I wouldn’t go anywhere else to get my blood drawn.
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September 2023 by Elizabeth White
Absolutely no help at all when my test wasn’t “showing in their system”.Apparently no supervisors on site or available that the tech was willing to contact.Disappointing that they are allowed to operate as part of our healthcare system.
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August 2023 by Mary Ann Augustine
Absolute best blood draw experience of my life! I have a a lot of anxiety around getting bloodwork done because of past experiences. Jen listened to all of my concerns and made sure I was comfortable and was very quick! I honestly don’t remember the last time I had blood drawn without crying. Thank you for being so kind and understanding, Jen! You deserve a raise!
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July 2023 by yep
Completely horrendous service. I can not imagine being responsible to oversee this mess of a company. Trying to get a drug test for a new job is nearly impossible. I have been to 4 locations and have been told they are “out of the urine cups” and “7 minutes too late for drug test window for the day”. Absolutely atrocious service.
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July 2023 by Erin McManus
I went for testing no label was on my urine it was a different collection cup. Strange My report never made it to Dr. Or in system no one will helpI went back 2xs the door is what the heck.
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May 2023 by Angela Rose
wonderful experience! i was taken back right away and the girl who was working was very friendly and patient with me and my huge fear of bloodwork. it was quick and painless! i will definitely be making this my go to place
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May 2023 by Kelly B.
Twice now I have had terrible painful bruises from blood work at Quest. Once at the Mount Lebanon location and once at the Greentree location. Their staff is not trained properly.
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May 2023 by Maureen Durkin
The Mt Lebo Quest is terrific: I've used it for years. There is never a wait (I book an early AM appt.), and the staff is great. Today Darlene was my phlebotomlst and she was extremely professional, friendly and efficient, as always.
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February 2023 by Steve Ross
Experts agree that dealing with any Quest facility increases your risk for ending up in a Psych Ward by 75%.But this location is the most HIDEOUS of them all. Forget being committed, you will probably drive off a cliff if you go here.And watch out for Mrs. Cranky McCrankster that works here, she won Grump of the Year and won't even think about helping you with anything.Lastly, this place is a DUMP. Maybe that is why everyone here is Oscar the Grouch Jr.
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October 2022 by Nancy Persico
If you make an appointment you are in and out quickly. The woman I had was wonderful! I wished I could remember her name. Very friendly and professional.
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August 2022 by Connie
I have been there for bloods at least 10 times over the past 3 years and without exception I have always had fast, effective and friendly service. Thanks guys!
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August 2022 by Sarah P
This review is mostly to let people know that Quests info is out of date. My doctor faxed a referral for testing. The fax number on their website is wrong. Their fax number changed in Nov 2021, but as of July 2022, they’ve not updated it on their website. Give them a call to get their fax number if your doctor needs to send them something.The waiting room was super small, and they were booked solid. It felt crowded, and everything was running late. I’d say trying to go as a walk in isn’t worth it.