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March 2024 by Dan Smith
I'm re-reviewing cause I absolutely love this place. The staff are excellent and always fix my bike up when I need it. Excellent service and it's always a great experience. Everyone is so friendly!
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February 2024 by Rachel Z
I came here to post my review after an experience trying to purchase used clothing, and not being a member. I noticed a previous review with the exact same experience.I didn’t see any signs in the used clothing section stating you had to be a member in order to purchase items from that section.I didn’t find this out until i got up to the register. Pretty disappointed.Being a member to buy new clothing ok maybe. But for the used clothing? Seriously? I wonder how many sales they’ve lost due to this business model.I’m sticking to 3ROC from now on.
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February 2024 by Julie Smith
Love this store. Ruth was super helpful and friendly.
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January 2024 by Will Wagner
According to the clerk I have to spend $30 to become some type of member to be able to buy things from there clearance section. I live out of state and don't have REI remotely close to me. Just wanted to score a deal on some boots. This business model confuses me and frankly I think its straight up rude. used to like to shop here when I'd be in town. Hope this changes.
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December 2023 by Casey Deem
I have shopped online with REI for many years. This is the first time I have actually been to one of their stores. If you like outdoor equipment and outdoor activities, then this is definitely the place for you. The staff is very knowledgeable and friendly. There is plenty to look at, and you certainly won’t get bored.
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December 2023 by J Allen
I can't recommend this store. No free parking is available, and the paid parking requires an app. Really a poor location for an REI, and the store itself is nothing special and not worth going out of your way for. .
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November 2023 by Robert Vasko
The people here are awesome. They helped me get my gear for my trip to Tanzania and if it doesn't have Rei logo on it then it isn't going to the summit with me. I could have partnered with any out fitter but Rei the people are the difference. I can get my hands on the gear and I can see the quality.
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August 2023 by Erin O'Brien
I was anticipating a hassle with an online purchase exchange after reading reviews on here, however, I was pleasantly surprised. Marigrace was the loveliest to work with. She knew exactly what to do and even tried to find me a better deal on what I was exchanging. She was friendly, personable, and went above and beyond.
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August 2023 by Crazy Mateo
Purchased two e-bikes about a month a go and discovered they went on sale. Jill the store manager honored the sale price and was super nice and friendly. I’ll definitely go back for all maintenance and accessories!
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July 2023 by Marian Dahlia
Always love this store. Went here for things to send my daughter in the military and received awesome customer service and recommendations on the best products for us. Everyone was friendly and beyond helpful. Employees were all knowledgeable on the products and how they performed. Thank you Rei!!!
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June 2023 by divya thumsi
Great experience at store today. Cheryl was super helpful in getting us the right back pack. Also, provided info for ordering the right size sleeping bag on REI website. Thanks, Will definitely visit the store again.
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June 2023 by Kathy J
Stopped in hoping to get a quick brake adjustment on my bike. Wow! What great customer service. The bike tech took a test drive to figure out what brakes needed adjusted. He then did the adjustment and wanted me to make sure all was done well. This by far was one of the best customer service experiences I’ve ever had.
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June 2023 by Michael Day
I came to REi without properly researching the dimensions of my vehicle and the Yakima Skyrise HD tent that I purchased from REI. When I pulled my car around to pick up the tent, Jake and another unnamed hero initially thought that the tent could not fit in my vehicle. At my persistence they kindly removed the tent from the box, shaving off the mere inches of space needed to fit the tent into my vehicle. This morning I had the tent installed and tomorrow I embark on my 17,000 mile road trip across the United States thanks to Jake and an unnamed gentleman that went above and beyond, being kind, courteous, thoughtful, and personable. Bravo to you both. I will always return to REI during my roadtrip to get supplies.
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June 2023 by Anna Buntin
Rory in the bike department is incredible! I recently lost my vehicle and he helped me purchase a co-op commuter bike, took the time to pick out gear with me, and showed me how to change a tube. I feel confident in adapting to a city bike commute and knowing that there's a great resource at the store to help me with questions. Thanks again!!
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June 2023 by Lisa Locasto
We just have the service done for our bikes. Rory in the bike department is outstanding! Extremely helpful and accommodating! Would highly recommend!
