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January 2024 by Saya Shimizu
No issue! Everyone was so nice and helpful!
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October 2023 by Holly V.
I've visited Rite Aide in Squirrel Hill for 30 years with no problems. Today I was astounded by their incompetence during my two visits to pick up a prescription. At visit number one the prescription wasn't ready--okay, no problem. At visit number two, after dinner, I was told they had put the med in the mail. Huh? So I didn't get the med I needed. They just made that up out of nowhere. I'm not going back . Hello CVS. Holly VanDine
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September 2023 by Bill Molnor
The customer service at the pharmacy is abysmal. They always have an attitude no matter what and there's always issues. You call in a script a day before and it's still not ready the next day.
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August 2023 by Eric Weber
This used to be a good pharmacy, but I must say with great regret, that it has gone downhill immensely over the last year. The final straw was I had a script called in for a procedure the next morning. I received a text message at 7:40pm that it was ready only to go there and find out they close at 7pm. HOW does that even work??? There level of incompetence now makes me wonder if they can even get the scripts correct (which in my opinion is far more important.) Guess I'll be needing to drive out of my way now to another pharmacy. Truly a shame. :(
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August 2023 by Drew A.
I've been coming to this Rite Aid for the past 3 years and haven't had a bad experience yet. They always answer the phone, are very helpful and kind, and are good at communicating regarding their pharmacy. They do get busy at times so be patient but 10/10
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July 2023 by Alexis Regelson
Been trying to get a pharmacist in the phone for two days and no one answers. And I am calling in open hours outside of their lunch break. I can’t fathom how you can have a pharmacy that doesn’t answer the phone.
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July 2023 by Sara Sapienza
Yes, I'm officially done with this Rite Aid. They have struck out many times with my scripts, but kept giving them a chance. (maybe too many chances) I finally broke down and called corporate. The person on their side of things filled my script incorrectly from the doctor. Then made it out to be like I was inconveniencing them by asking them to correct it. The gentleman behind the counter, was short with me and told me that he was done in 20 minutes and there was nothing he can do. Also that this wouldn't be corrected for 24 hours. This being Monday.So I gave them till Today to get this fixed.(which I shouldn't have to, should entrust they corrected their mistake) just trying to get my scripts transferred to another pharmacy. (Rite on Carson, South Side Works, which they are wonderful) But can not transfer until this pharmacy corrects their mistake.So I called, (which they answered this time) to check to see if it was corrected. WELL, it wasn't. Then started to give me the same excuses they did last time. Till, I told them to scroll ALL the way down on THEIR computer. That's when they saw, that someone there filled it wrong and my doctor sent over the CORRECT script.So now I'm going to wait till after lunch to call my NEW pharmacy to make sure they fixed it, because they told me that they could not text me to ensure this was corrected.Just want to get my scripts transferred and I can't even do that, because of the issues here.I've been getting my scripts filled here for at least 15 years. Its sad to see what this has turned into. Used to be an amazing pharmacy.I went through and read all the reviews about the pharmacy. They all are accurate. Call in a script, to be filled. Not filled until you get there, then are told to wait.
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July 2023 by Meghan T
What’s the point of a pharmacy being closed on the weekends? I was sent here from another location to get a medication they didn’t have, so I drove 30+ minutes to get here… never thinking a pharmacy could be closed on the weekend. Also, why would I be sent here if this was so.I walked in and figured I’d purchase something since I drove all this way, but there was one cashier and 7 people in line.I do not recommend this Rite Aid, and to be honest, I think I’m switching to Walgreens. This place has been nothing but a headache.
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July 2023 by Kaitlyn Cicacci
I switched to the rite aid on Banksville road over a year ago because I could not get anyone at this location to answer the phone for me ever. I was in a rush recently and had a script called into this right aid hoping I could get it quickly because it’s closer to my home. I have tried at least 10 times to get through to someone on the phone with no luck. I highly recommend saving yourself the frustration and using a different pharmacy.
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May 2023 by Jared Snodgrass
The pharmacy here is awful, they used to be great. They lost my script, not once, not twice, but THREE times. I had switched to medicine shoppe, its become impossible to get your medicine. If you do get your medicine, you feel like you bothered them. They're rude, take forever, lose prescriptions, and are just plain horrible at their job.
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April 2023 by Marjolijn R.
They do not answer the phone. This Rite Aid Pharmacist on Grace Street in Pittsburgh is an absolute DISGRACE. (MY usual Rite Aid Pharmacy, 802 Pennsylvania Ave is AMAZING and All if the staff are incredibly helpful!!!)
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March 2023 by Jeff Foss
The pharmacist is really rude. They never have your prescription ready. You always have to go in so that they will finally do their jobs.They go to lunch from 1:30 p.m. to 2:00 p.m. We arrived At 1:10 p.m. waited 10 minutes, and then they finally said oh well we don't have time to pull the prescription because we're going to lunch despite the fact that they weren't going to lunch for another 10 minutes.Every time we come here our prescriptions are not ready and we have to come back.They wait until you show up before filling the prescription and it's really freaking annoying and a waste of your time. It's beyond frustrating how poorly the pharmacy is run and the fact that your doctor can call in the prescription but they won't respond until you show up and make you wait.I do not recommend this place with my entire heart. They are rude and unhelpful.
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March 2023 by Ashley Bulger
Still having the same problems you’ve been “working hard to fix” in the past year. I’m a physician and find the lack of answering your telephone line to be NEGLECTFUL. There are medications that need to be called in urgently. Please don’t tell me to call customer service as you have told others here. That’s not my job as a prescriber, it’s YOURS as the store manager of a pharmacy.
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March 2023 by Adam Waruszewski
Whatever you do, do NOT try to get a prescription filled here! Other Rite Aids are fine. This one? Nope! This used to be such a great place and it had gone to HELL. Would give negative starts if that was a thing.
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February 2023 by Chelsea Feudale
Recently, my experience at this pharmacy has been awful. The male pharmacist is rude, condescending, and lacks empathy. They don’t start filling the prescription until you arrive. My doc sent something days ago and I still had to wait over an hour for them to fill it. They do not answer the phones and no longer send the text to tell you that your meds are ready.
