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December 2023 by Rod B.
This is sort of the last straw for me. Initially, we had great service through Rohrich Toyota, and I would recommend buying from them as well as receiving service through them, but it's gone downhill so much that I can't even recognize this as the same place anymore. Clearly, they no longer care about their customers.We were scheduled for routine, maintenance service at 8:30 AM today. We've been calling since a little before noon to try to reach someone who can tell us what's going on with our car. The service rep isn't picking up the phone and no one will talk to us. Now they're telling us that because we dropped the keys and car off last night, that they won't even look at our car until this evening, if they have time, after servicing all other cars. I've been waiting for 6 hours just to hear that you don't have time for your customers. Thanks. I'll be taking my car elsewhere going forward and will no longer recommend Rohrich Toyota. Take your car somewhere else.
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October 2023 by Dustin W.
I've been a Rohrich Mazda customer for a few cars now, but my truck was from another area dealer. When my need to get a bigger truck came, I really wanted to get it back into one dealership group, so I went to Rohrich again. I was treated fairly, and honestly. The deal was pretty straight forward and they didn't try to BS me. Based on everything my calculations and theirs were only a few Pennies off. The Rohrich team treated me really well, started with Paul, but he was really busy and moved me over to Mike, who was great to work with. Normally once you get to the sales managers the whole thing starts to breakdown, but those guys were straightforward and shipped me a good interest rate (for the current time). Pair all that with the "Rohrich Advantage" and it was an easy decision to buy my truck there.
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October 2023 by Jim M.
My 2008 KIA Rondo failed inspection so I called Rohrich Toyota. I purchased a new Rav4 AWD. Rohrich doubled the trade offered by the other Toyota dealer. Very happy with our new Rav4 and Rohrich Toyota.
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July 2023 by Nelly B.
My car has some sort of electrical/wiring problem (the flashers came on overnight and will not turn off). When I opened the fuse door, water came out. I drove it to a local mechanic who told me I definitely need to have it towed to a dealership because it's not safe to drive, and recommended Rohrich. I called them immediately, sat on hold for 15 minutes, when the customer service person finally came on, she made no acknowledgment of the long wait, then told me (without bothering to ask me what sort of service I need) that I couldn't get service "until well into August." When I explained my situation and asked if there was another area dealership she might recommend (I am new to Pittsburgh) she told me to Google it. Unbelievable.
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May 2023 by Glen Cready
Rodger and Mike worked to understand my issue and helped me find the right part/solution and it works great! Great guys, great service!
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November 2022 by Hazert
Always buy my parts from Rohrich. Nice staff, good prices.
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August 2022 by Dawn D.
Went to test drive a 2019 Tundra TRD Pro. Met Rorich's new salesman, "B-Rad" who accompanied me on the test drive and afterwards sat down with me to discuss vehicle purchase. He added premiums to the $55k listed price "due to the market." The price they want to sell the vehicle is $62,796. Classic bait and switch move! He tells me "It has low miles. We would rather keep our truck than take your money." A 2022 TRD Pro starting MSRP is $67,505. I did my research and presented it to B-Rad and he gets his manager to tell me they can't help me. Yet, later on in the evening, I get a notification that Rorich ran my credit after I walked away and told them I was no longer interested in the vehicle. I wonder how Jack Hollis, head of sales for Toyota Motor North America would react to this review especially after releasing a statement that "Some of the highest customer satisfaction scores in the entire industry are occurring right now, and everyone's buying a vehicle at MSRP." Especially when the original MSRP for a 2019 Toyota Tundra is $50k!
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May 2022 by Jessica M.
This review is for the service center, not the dealership. The people are very rude and are not transparent about the service costs. I also go here for my bi yearly service check because I prepaid for services at this location, and they never tell me what all they did or what they found wrong (if anything). I don't think they check everything they're supposed to because they're supposed to check the windshield wipers, and mine are not in good shape, yet they dont say anything. I would recommend going to get your car serviced at a different dealership if at all possible.
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March 2022 by Joanne P.
My experience working with Jason Branthoover was the best. Buying a new car these days is more difficult than ever before due to this car shortage right now but Jason handled it all so well. He was knowledgeable, professional and easy to talk to. He always replied to calls, texts and emails and he was very patient when I changed my mind about what model of Toyota I wanted after my original choice came in. He also secured for me the car I did want when another customer turned it down. Therefore I got the car at least 6 weeks sooner than I normally would have. On day of sale Jason explained everything about the car thoroughly to me even though these cross treks are new this year so no one has a lot of experience selling them. He personally secured 2 bumper caps from the warehouse to replace those lost in transit. He then put them on himself. And must also mention Amy Armstrong the finance manager. She is awesome. I've never seen anyone as efficient as she is. .... And so very nice while she's doing this super organized painstaking job. She made a tedious process seem almost fun. Many thanks to Jason and Amy. All staff there are friendly and helpful and appear to work well as a team. I look forward to working with service in the future. Joanne Podgorski
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January 2022 by Zack V.
Parts department won't return parts when you Have the receipt in hand, I'll go elsewhere to buy parts for my 4 Toyota's However I do recommend the service department
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December 2021 by Peter N.
Least BS of any car dealership I've been to. That's a low bar mind. I wanted to take the car at least one time for service to Toyota since presumably they know their own cars best, and the car had just had a rear-end impact fixed. (Un)fortunately, they found nothing, just an oil change was needed, and tire rotation. The service guy was pretty upfront with me, and pointed out an eventual spark plug change would be expensive (a lot of parts have to come off to reach the rear ones), but wasn't needed any time soon, and we walked away with a very cheap bill reminding me why Toyotas are a good choice. Unfortunately, they tire pressure monitor went off a few days later, and they'd not only put too much air in the tires, but failed to notice that 2 of the sensors were failing (which they should have checked with the rotation), and were replaced the following month when it went for inspection - along with license plate lights which it might have been nice they found too. As I said, wasn't unpleasant, and if there were any repairs under extended warranty, I might take it back, but in the meantime, I'd much rather take to a local place - if nothing else, it's walking distance - or simply do oil change myself.
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November 2021 by Chey V.
I had a wonderful car buying experience thanks to George. He was extremely knowledgable and pleasant, which made the process extremely smooth. I would highly recommend working with him!
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June 2021 by Alex K.
Placed order and so much problems :( Spare wheel was shipped in bubble wrap and not in a box. Wheel lip arrived bent and damaged. I called and talk to Zack who was rude from start. I explained problem and offered to send photos. Nobody cared to solve this problem,blaming ups.He or parts manager never offered to send and expedite replacement. I was told they will send new wheel only after they get bent wheel back. I talked to parts manager 2nd time and he was also rude. He told me that wheel was shipped in a box. Told me that they pack items good and that i'm not a package expert :( They sent ups label without option of ups home pick up. I called ups and i have to pay $15 fee for pick up. Im not paying anything! You need to arrange ups pick up! Wow zero customer service. No idea what happened? Maybe those two employees have bad reaction to covid vaccines?!
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May 2021 by Kevin S.
Scheduled an appointment online for a state inspection. Dropped vehicle off the night before for a 7:30am appointment. Never heard from service department so I called around 3pm. I was told they are still working on the vehicle and they would call me in about an hour. When they called they told me the vehicle would not be ready for another day because they had not finished spraying the under body of the truck. I told the service advisor I only dropped my vehicle off for a state inspection. The service advisor said they are doing a recall on the frame and the vehicle would not be ready until the next day. I informed the service advisor I did not schedule the recall to get completed and I need the vehicle for work the next day. The service advisor apologized for the mix up and said it would be ready by 9am the next day. I told the service advisor I start work at 6am and once again he apologized for the mix up and said the vehicle would be ready the next day. When I went in to get the vehicle the next day I asked the service advisor why they did the recall on my vehicle when I only scheduled a state inspection. The service advisor said when you make an online appointment the box is automatically checked that says "do any recalls". I told the service advisor I was the one who made the appointment and he was wrong about the box being checked and I missed a day of work because Rohrich Toyota decided to keep my vehicle overnight. The only response I got was "I don't know what to tell you" and asked for payment on the state inspection. When I got home I went online to see if the box is automatically checked and I came to find out Rohrich took my name out of the system. The reason my name was taken out was so I would not get an email from Toyota asking how my service was. I've purchased 2 vehicles from Rohrich and always got an email asking how my service was after every appointment even if it was an oil change. I've come to find out if the Toyota dealership gets 2 bad reviews in a month they lose the monthly bonus from Toyota I emailed the General Manager and of course he did not reply. I was able to check and see if the recall box is automatically checked and it's not. It's a shame Rohrich Toyota could not admit to making a mistake. But at least they got the money from Toyota for fixing the recall. I am in the process of discussing it with Toyota directly. Way to go Rohrich Toyota.
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January 2021 by Kate W.
Good salesman and fair price and intended to buy today but I saw 3 salespeople without masks and 2 customers walk in and not be asked to mask up. Inexcusable and stupid when the virus is spreading like crazy and even white men are getting it. Will go to a dealer that understands public health.
