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November 2023 by Madalyn McMorrow
Randall at Russ Auto Care is responsive, flexible, and honest. Both times I’ve been there, my final costs were lower than my estimates. When my car was making a squeaking noise after a belt replacement, he did the belt adjustment for free.Services: Exhaust
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July 2023 by Debbie Reed
They charged me over $100 to put my battery back in my car. They never contacted me about what was wrong with my car they just told me how much I needed to pay I was very upset. Someone texted me 2 weeks later and asked was I satisfied. I told them they charged me to put a battery in my car they never texted me again. I will never use them again. They took advantage of me.Service: General repairs & maintenance
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July 2023 by Erica
We are so glad that we found Russ Auto Care when we moved to Bellevue almost a decade ago. They are trustworthy, reliable and just plain good people. We wouldn't dream of taking our vehicle anywhere else. 10/10 would recommend for any of your car needs.
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April 2023 by Keith Cameron
The team at Russ Auto have been great at keeping records of my vehicle maintenance, and checking them when I have a new problem; for example, this was invaluable when my battery was failing and they saw it was under warranty. They have also been great at standing behind their work when there is a later problem.Services: Air & cabin filter replacement
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April 2023 by Steve Hall
been a customer forever 25 years.The best trustworthy company I have ever had my vehicle serviced at. They've never giving me a reason not to trust them. Will always recommend them to anybody.Services: Vehicle Inspection
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March 2023 by Brooke Hozempa
I’d never visited this shop before, but I definitely will again! They got me in just 2 days after my phone call, kept me updated on everything & despite me thinking I needed all 4 brakes & rotors, they were honest about only needing 2, so it saved me money. They even checked in a few days later to make sure everything was good with my car. Solid service all around!
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March 2023 by Brianna Whelan
After I had a few bad experiences with the new management at my old mechanic, I brought my car to Russ's at a friends recommendation (he's been going to Russ's for 20 years and now I see why). They got me in quickly, made the whole process super convenient, Amee kept me updated, and everything was explained to me before they did the work. The texting system was really convenient for while I'm at work, I'm not sure why more mechanics don't do that! They didn't have great news for me, as I needed both sets of brake pads/rotors replaced instead of just one set like my old mechanic told me, but I can say at the very least, I've had similar work done before and Russ's charged several hundred dollars less than I'm used to. I'd meant to write this review sooner, but at least I can say that now two months out, my car is still handling so much better than before I brought it to Russ's (Randall had also reached out a week or two after my appointment to make sure things were good, I appreciated that). I'm grateful to have so easily found my new go-to mechanic!Services: Brake service & repair
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March 2023 by Gabi J.
I called Russ Auto Care because part of the plastic splash card on the underside of my car had ripped and was dragging. They got me in for just a couple days later. I dropped my car off and they called me in the morning and said they had fixed the issue and also recommended replacing my filters and serpentine belt because it was cracked, which the tech had mentioned at my last inspection that I would need that replaced soon so I knew that was true. I think they gave me a very fair price and everything is working great so far! They even texted me a few days later to check in. Highly recommend!
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February 2023 by Edward O'Donnell
My wife and I have used Russ Auto Care for more than 15 years and we rely on and trust Randy. Even when I worked at a car dealership, I still chose to use Russ Auto Care for my inspections, repairs and maintenance.Services: Vehicle Inspection
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January 2023 by Patricia W.
First time . Wonderful customer service friendly and great communication. Reliable and reasonable pricing . I'm so pleased that I found a good trustworthy auto care center in my neighborhood.
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December 2022 by Julia Rovenko
I always come to Russ Auto Care whenever I need vehicle maintenance and my yearly inspections. They're always fairly priced and do a great job with any repairs. A service I can trust!Services: Vehicle Inspection
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November 2022 by Erin McClain
I have taken my car here several times over the course of the past two years and initially my experiences were positive ones. I then took my car for an oil change about 6 months ago and they were telling me about additional work on the axle that needed to be done and quoting me at about $900. As this didn’t seem right to me, I took my car to a different trusted mechanic who told me nothing was wrong at all with the part Russ Auto described to me or my axle at all.Most recently I had to have parts of my exhaust system replaced, the resonator and the muffler which Russ Auto did in January of this year. Because of the axle misdiagnosis I did not initially feel comfortable bringing my car back to be worked on and brought my car to a different mechanic for a diagnosis.Because there was a chance that my muffler was under warranty through Russ, I did end up getting my car diagnosed by Russ Auto in the hopes that they would be accurate and fair in diagnosis and pricing and I would be able to get work done under warranty. But sure enough, Russ Auto listed other things that they claimed would need to be replaced. When I questioned Russ Auto’s diagnosis of my car, Randy spoke to me in an extremely condescending and disrespectful tone and began telling me about how I didn’t understand what was going on, and getting angry with me that I was blaming him for my muffler malfunctioning within one year of replacement.My car has now been successfully fixed by the other mechanics and they did indeed verify for me that the additional repair that Russ Auto claimed I would need, did not in fact need to be done. They fixed only the resonator and muffler as originally diagnosed. Needless to say, I am extremely disappointed and angry about the experience I had and the multiple incorrect diagnoses that could have cost me hundreds and hundreds of extra dollars.Services: Auto exhaust system repair
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May 2022 by David Bull
Horrible service. They misdiagnosed my vehicle's issues and charged me several thousand dollars to fix what ended up being a bad gas cap seal. I had to come back twice to have the issue rediagnosed and fixed because the lights kept coming on. They offered no reimbursement for the misdiagnosis of the brake system or the emissions code. On top of that, they put a tar like residue on the back window for me and permanent white spots on the steering wheel. I strongly recommend against going to this shop. Take your business elsewhere.Update: Despite Russ Auto Care's reply below, these pictures were taken at the time of the 'repair'. Their response is hysterical as the brake system was absolutely a part of the 'repair' which they failed to resolve (see added image where scan clearly identifies the code). I ended up having to change the brake switch myself. These guys really don't know how to diagnose cars or treat your vehicle with any sort of respect. To respond that 'I did not voice my displeasure', that is absolutely a lie. I asked if we could come to a deal on price due to the misdiagnosis on several accounts, but the associate claimed a free ($30) gas cap should be sufficient because they "couldn't work for free". Absolutely horrible customer service and an absolute lack of knowledge about vehicles. As you can see from their response, also untruthful owners/associates. Please take your business elsewhere.
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March 2022 by Claudia Cheruka
I found Russ Auto Care through AAA . I was visiting my daughter who is a student in Pittsburgh and my low coolant light came on, so I knew the car wouldn’t make it back to the Philly area. When I called them Amy immediately got me in to have my vehicle looked at. They called me to inform me I needed a new water pump. They were able to fix my car and I had no problems. Amy was very helpful and the mechanics did an excellent job. I appreciate all their help. They were very nice to deal with.Service: Engine repair
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January 2022 by CHARLES JONES
I was recommended to Russ auto 7 years ago. I have been using them every since. The work is quality and problem is always diagnosed. Good business and even better people. I highly recommend.Services: Air & cabin filter replacement
