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July 2023 by Gregory M.
I visited the Monroeville location. I had an out-of-state car that was failing an enhanced inspection because of rust on the rear frame. It turned out to be hard to find anyone that would help with that. Eventually one mechanic recommended Rust Repair Inc. I made and appointment and they knew just what to do -- and took care of it right away at no charge.
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June 2023 by Alice Ernst
Rust Repair was honest and very helpful! I have a 2007 Hyundai Sonata that failed inspection for rust! RRI not only fixed my car but explained in language I could understand!Service: Body & Trim
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May 2023 by Karen Q
RRI replaced the rear cradle in my Mercedes. I had a problem with a clunking sound in rear of car where they completed the work. Took car back to RRI they could not determine what was causing noise, Told me to take to Mercedes garage to diagnose. They said not to worry they would make this right. Took car to Mercedes garage their first diagnosis was RRI hadn’t even properly tightened the bolts on the cradle. Called and spoke with Michael at RRI, who totally dismissed me and told me to prove they caused the noise. I asked him to contact the Mercedes garage and get back to me. He did neither. They don’t stand behind their work and put me back in a car that was not safe. Can’t be trusted, be aware!Service: Body & Trim
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April 2023 by Renee
It's not easy to find someone to fix small rust areas. RRI does a great job. The project was completed professionally for the price quoted. It can take some extra time to get your vehicle back. I would work with them again without hesitation.It is close to a T station if you need to take public transportation to get your car back.
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February 2023 by Lori Michelle V.
My Toyota FJ did not pass inspection due to a little hole in the frame. Toyota told me "This might be the kiss of death" my FJ only has 67000 miles on it so of course I was devastated. Went to many shops all said they could not fix it. The last shop recommended Rust Repair Inc. and said if they can't fix it nobody can. The wait to get in was long but well worth it! They did a great job I would recommend to everyone! Like their motto "It's cheaper to keep her" it absolutely is. My girl was even all washed when I picked her up yesterday. I am beyond happy.
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October 2022 by Mari Perrotti
Lousy customer service. No phone calls to discuss delays! Owner did not keep his completion dates three different times. And I had to call them each time it was supposed to be ready, only to be told they hadn't started. Difficult to work with a business that communicates so poorly!
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September 2022 by Mari P.
In 2020, R&R did a rust repair that was excellent. July 9, I go in to make an appt for rust repair required to pass inspection. The owner gives me an August 26 appt stating it will take 2 days. Drop my car off 8/26. Two days later (Friday) they haven't started, staff out with COVID, etc.. Okay, I'll pick the car up and drop it off Sunday night and am told if I take my car out of line, they won't do the work until October. I leave it. Five days later, they still haven't started the car and not ONE phone call with the status of the car!!! The owner was all about how short-staffed he was and not one apology for the lack of communication. Picked up my car, took it to Precision Auto Body in Jefferson Hills and repairs were done in 2 days. The quality of their work may be good, but R&R will treat you like crap! As far as Robert the owner is concerned, it's all about him! Beware if you're not in a position to rent a car while this place jerks you around on completion date. A few simple phone calls and some flexibility could have resolved this, but the owner only sees things from his perspective, customer service be damned!
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August 2022 by James Markley
I quit going to body shops for rust repair, because they’re all too lazy to do the work and just wanna shortcut their work with seam sealer. RRI doesnt cut corners. They cut out the rust and weld new pieces in - the right way - and they’re fast/affordable.
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March 2022 by David Hutchison
Went there to get a estimate for the rust on the quarter panel. I was told very nicely that they don’t do bodywork type rust repair., They did suggest a place that did that kind of work.I hope they can do rustproofing my new truck.
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March 2022 by Sylvanus O‘Connor
Will definitely visit for undercoating of our 2009 Ford Escape, I rate them 4 star for now until the job is done...that will determine if they deserve a 5 star or less
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January 2022 by Mark Marracino
Great service..and actually care about their reputation...they saw my review and asked how they can improve from 4 stars to 5 star rating..that fact alone is reason for 5 star rating..good job guys..my coworker went there and i told my boss to take our new work vans to get undercarriage treated..so they last for extended time before rusting out like most ford vans do..lol..peace out.. and keep up the good work..
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December 2021 by CHARLES JONES
I recently had some work done on my F150 Rocker panels and rust. The manager is a true professional and very detailed oriented. I highly recommend this business.
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November 2021 by Bridget Fitzpatrick
Had to go in person just to make an appointment because they don't pick up their phones. When we did finally get in for repair of rust on the rockers, the work they did was still not enough for our vehicle to pass inspection 6 months later. Second opinion said it was not well done. Paid $1700 for work that didn't pass pa inspection. Do not recommend at all.
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September 2021 by Sebastian Evans
Dropped car off Friday for Saturday appointment. Got a call early Saturday saying my quote and they could have my car done by Tuesday. Was a structural frame repair. Was done by the end of Saturday. Repair looks really good. They undercoated my repair to keep rust away. This place saved my car from a complete frame rail replacement. Highly recommend. Even if they have high wait times when your are quoted I recommend 100%
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August 2021 by John Douglas
The shop manager, Robert, could not have more helpful or friendlier. And the technician/artist Ben was masterful in fixing my car's rust problems ... It looked like a new car when I got to witness the final product. Robert wanted to take me out to the car so he could see the expression on my face when I first saw the results. I was blown away. They definitely exceeded my expectations. I could not thank them enough. I will tell anyone who asks what I thought about their quality of service ... It was exceptional and ended up costing me only a third of what I had expected from other body work repair specialists. ??
