Soma provides a welcoming and knowledgeable bra fitting experience. The employees are consistently described as kind, patient, and understanding. They offer great customer service and take time with customers, making the process comfortable even for first-time visitors or those in vulnerable situations. Staff are noted for being incredibly helpful and for knowing how to find the perfect fit. Customers are pleasantly surprised by the quality of the designs and materials. The service is so positive that it encourages purchases and builds loyalty, with many calling it their new favorite store or the best place they have been to. The overall experience is repeatedly called perfect, awesome, and amazing, with employees going above and beyond even when a sale is not possible. This creates a comforting and emotionally supportive environment that customers deeply appreciate.
Went to this location today, all the staff were very kind and helpful. Extra thankful for Melissa who did my fitting, she was amazing. So patient and knowledgeable and made me feel super comfortable!
March 2026
Kylie was knowledgeable & helpful, answering all questions. Very polite. I will be back to shop some more. :)
March 2025
Thank you for being kind to my children in I. It was my 1 year old son's first visit to the mall and as a mom that is nerve racking enough. We tried to say in quiet stores and Soma employees understood the assignment. My daughter and I purchased items just because they were kind to us ❤️🥳✨️
