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February 2024 by Eric Pferdekamper
Great customer service, got home wifi, it was painless!!!
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January 2024 by Theresa Levy
Staff, including King were helpful, friendly and eager to resolve my issue. Time was taken with me to troubleshoot and explain the problem, so I left the store with answered questions. Thanks!
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January 2024 by Dan Strobel
Alysia was very friendly and helpful. She had all the answers to my questions and pointed me in the right direction
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September 2023 by Chelsea Wilcox
Great staff!I stopped by the store Wednesday evening hoping someone would have a trick to wake up my phone screen. Unfortunately, they did not. However, King was great and helped me get a replacement phone in quickly. It came in the next day! King also took the time to go over a few of Tmobile plans/upgrade options (as originally I am Sprint customer that was transferred to Tmobile), which I appreciated.I stopped in LATE Friday, Andrew was working with another customer and made sure to touch base with me to see what I needed as soon as he could. He was able to get my replacement up and running in between helping the original customer he had been working with. Not once did I feel like an inconvenience for showing up 10 minutes to close! Thank you all for your help!
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September 2023 by Panda Sh
Thank so much Mike for your very professional and fast service
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August 2023 by Rachael Sullivan
My family just left T-Mobile and had the best experience. Andrew and Hope helped us today and our visit left us feeling confident in our choice of switching and consolidating our phone plans into one. We all agreed that this was by far the most informative and pleasant experience we have ever had purchasing cellular phones. Thank you so much T-Mobile!
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August 2023 by Michaela Mooney
Josh and his team are very helpful. My dad and I were trying to get our phones unlocked and Josh said that he wanted our last experience with tmobile to be good. He helped us work through the messy sprint to tmobile conversion account and despite all the trouble, it ended up working out! Definitely recommend
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July 2023 by Patty Paoletti
This T-Mobile was so helpful, the girl there helped us so much we went to one on Perry highway what a rip off guy told us to get 5g router for our area had trouble with service went to siebert plaza they said this 5g won’t work in your area don’t know why he sold you this had to return what a nightmare then went back to Verizon Wi-Fi
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July 2023 by Renesha Wyatt
Best store by far!!! The customer service was unmatched! Thank you so much Lucas, Andrew, and Alysa for such an excellent experience. I have a store closer to me however after today’s experience I am willing to drive the extra distance just to be serviced by this location. You ALL are the BEST!!!
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July 2023 by Michael Porreca
Just like cable companies and utility companies, mobile phone carriers have a terrible reputation for customer service, and deservedly so. I was dreading a visit to my local cell phone store to upgrade my outdated phone, and was spot-on - it was a horrible visit, the sales person was uninformed, didn't listen, tried to sell me a business plan that I didn't need, and I ended up walking out and driving a a half-mile down the road to the T-Mobile store - where I was pleasantly suprised. Josh and Alysa greeted me as soon as I walked in the store, were attentive to what I was looking for, recommended a number of options for me that would meet my needs and recommended the best of those options for my consideration. Then, when I agreed it was time to move away from their competitor and onto the T-mobile platform, they quickly migrated my data, set me up with all of the accessories I was looking for without pushing things on me that I didn't need, and even went so far as to get inventory from another store when they didn't have the exact model of an Otterbox I wanted. They were pleasant, helpful, knowledgable, and well-informed, and handled the visit very professionally. I was very impressed, and recommend this location highly.
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May 2023 by jacquele32
Worked with Josh C on an issue I was having with my mother in laws iPhone. He was very knowledgeable and helped me get the information I needed! I will be back to see Josh when it’s time to upgrade!
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May 2023 by Sherri Williams
Joshua Chiartas was incredible! I came in to checkout the policy regarding my screensaver. He supplied me with very helpful information regarding the new T-mobile internet and the benefits of being a business customer. He was beyond polite--kind, generous, and highly informed! Every time I visit this store I am pleased to be part of the T-mobile family of customers.
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April 2023 by Tess Drudy
Lucas had great energy, super patient and helpful, and got me the best deal. 10/10 would recommend.
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March 2023 by Joel Jurasinski
The Assistant Manager was extremely helpful and very knowledgeable about our situation. We truly appreciate getting the answers we needed. Thanks, Joshua Chiartas!
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February 2023 by Alre Mena
Wanted to give a 5 STAR review for CORY at McKnight store. I had just worked a36 hour weekend, was exhausted. I had to pay my home internet bill cause it was due. I called the customer service line and the woman couldn’t even find my account. Very upset and frustrated I drove to the McKnight Road store and Cory had it taken care of in less than 2 minutes with a smile. Greatest of Service. Thank You Cory!!?