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February 2024 by Anna Wolf
Employees are all wonderful. Super helpful in helping me find everything I need. I've purchased both via the retail store and print store and both times the employees have been wonderful. Will definitely be going back to this Staples location.
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February 2024 by Khata Ghccd (Kh.bvgy)
There is a man with glasses who sits at the computer all the time... this is the second time I have been ignored and will not receive me... then I asked another employee. The manager came and didn’t even ask what the problem was. he wasn't happy either...! The manager is also not professional! terrible service.
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January 2024 by Marilyn Walsh
Tried to print 12 sheets of paper double sided. Got billed for 50 sheets, and the cost was over $50! The staff at the store couldn't help. And the number they gave me to call is permanently a busy signal.Update: following a complaint i made online, i was contacted and reimbursed for a portion of the cost of this project.
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September 2023 by Nataia Malloy
manager was extremely dismissive and rude. I simply wanted to purchase school supplies in bulk for school students who need them and was told I wasn't allowed.
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July 2023 by J G
The store is dirty. The employees there are rude, mismanaged, and not very helpful at all. How hard is it to print five color pages? And in some reasonable time… Absolutely horrible. I do not recommend going there ever. I will never go there again.
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July 2023 by Jessica Gearin
Excellent customer service & we'll stocked.
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June 2023 by Bernadette D.
I called before I went to see if they handle Amazon returns via UPS and specifically told them I have a scan code and they said sure, bring it down. But when I got there, I was told Id have to go to a full service UPS store. This Staples is no longer listed as a return spot on Amazon, by the way. The service here is not good.
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December 2022 by Brian Gallagher
They were nice, helpful, and easy to deal with when i went in today.
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November 2022 by Kara Schulz
I paid extra for my pictures to be glossed. And the lady printed the pictures on the wrong side of the paper (not the glossy side the regular side). And I don't have time to get them redone bc my son has to give them to his gf TMR. UNBELIEVABLE.
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November 2022 by Isaac
Me and my wife came to get a desk the only employee that was in the store was the cashier so we couldn't get any help getting anything so we were forced to just leave. Just shop on amazon or something and avoid coming to this place and wasting your time
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August 2022 by James Houk
Walked in and asked if I could have a photo printed on 11x17 mat finish paper. Person was rude and first said they didn’t really print photos there and then that they do not have 11x17 mat finish paper gave every excuse possible not to help me so now staples doesn’t have 11x17 paper anywhere in there store? They don’t offer it ? They don’t want people to walk in anymore it’s obvious. I have been coming there for 20 years I have brought so much business to them I will never step foot in there store again. They will be out of business soon anyway they are killing themselves .
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July 2022 by Amber Bigante
Quality of the prints were great. Customer service was terrrrrrible. I ended up getting the rest of my prints done at Office Depot. They were quick and efficient.I called to cancel an order I just made on a Wednesday. I was told I would get my refund by Monday. I called Thursday to confirm the order was cancelled. It was. Tuesday comes, no refund. I call the store. I asked the guy to check the status. He told me he couldn’t check the status and proceeded to give me a wrong number to a customer service. I call back and then they gave me a different number. I call customer service where they transferred me twice. The last customer service lady was very kind. She told me they cancelled the order but never processed the refund and they could have done that in store.Staples on banksville, people have bills to pay, children to feed. If you are inept and cannot adequately work customer service, Arbys is down the road.
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July 2022 by Amaya Jackson
Great experience and very quick! The girl with the Viking hoodie helped me and she was so nice and quick!
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February 2022 by Suzanne Leona South
Greta guys. Really helpful on my printing project and so ready to creatively problem solve. Extra shout out to Tony!!!!
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February 2022 by T C
Impossible to get through to this store on the phone. I visited in the morning one day and there was no sales associate on the floor.
