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January 2024 by Fair Access Pennsylvania
T-Mobile does everything it can to not pay out on rebates/deals. You'll be promised a great deal and will be given a series of steps to complete that are onerous. Then they'll deny the rebate and you'll spend hours trying to claim it. The stores are relevant, like this one, because they are unable to help in these circumstances. You have to go through corporate, so why even have stores?Really predatory practices on T-Mobile rebates/offers, beware
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January 2024 by Dorothy Thornton
Great customer service wonderful staff
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December 2023 by Sachchidanand Soaham Gupta
The staff at the store is courteous and helpful. They got me exactly what I needed
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December 2023 by Francesc M
hello. i needed a sim card for a week. they opened at 10h sharp. i came from an issue with at&t. i was attended by a person who told me 'in 5min you will have a working phone'. it was true
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November 2023 by José F. Vargas Casadiego
Had a few people here who were great, one who was dismissive, and one who was super rude to me for no reason. Place is also often short staffed which probably doesn't help matters.
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November 2023 by Captain Howdy
Sorry to the worker who I told this location has bad reviews… that’s actually only on Yelp for some reason but everyone there is super nice and helpful!
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November 2023 by Victoria Harris
I switched and I love my new phone carrier! The people are great!
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September 2023 by Andrew Wells
They had to fix the library’s hot spot for me while it wasn’t working. Kevin, John and the team kept it fun and helped with a work around. Ty T-Mobile
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July 2023 by Red B
Had a superb customer service experience with Hunter and Teni. I don't know how TMobile can afford to put all the most passionate people in one place.. thank you
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May 2023 by Hudson Elizabeth
all the employees were super attentive and helped me make the switch from android to iphone. I think the man who served me was Terris? He was awesome and was able to help multiple customers at the same time while de-escalating some crazy guy who started yelling at another employee
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May 2023 by Sarah Lieb
Malia was AMAZING. She stayed late with me to make sure everything went smoothly with my new purchases before I left for a trip. I will definitely go back to her for anything new in the future. Super knowledgeable, personable, AND she is a hooper ❤️? You have a winner on your squad!! Thanks again Malia : )
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March 2023 by R H
Service at this store was exceptionally good. I switched three lines from Verizon to T Mobile and got new iPhones for all three lines. Tara was extremely helpful, patient, and efficient. She explained everything clearly and was a pleasure to work with. Normally, the process of getting new phones and new phone plans is a horrible painful process, it is often confusing and hard to sort out all the options. Some providers use smoke and mirrors to push you into things you do not need or want, and they thus make the process more difficult and stressful. Tara made it as painless as possible—she made our options clear and, notably, she did not aggressively upsell. Very refreshing! Finally. the T Mobile plans and deals were far superior to what Verizon was offering.
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March 2023 by Fahad Ahmed
The salesgirl was just rude for absolutely no reason. Every questions I had was not answered instead given a big sigh… very unpleasant experience
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January 2023 by Harry Jarrett
Love the office on Centre Avenue. They are extremely knowledgeable. I won't go anywhere else.
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November 2022 by Dakota A
The experience I had at this T Mobile was amazing! I went in pretty early to switch to a new device and was seen immediately. Tara J was the person who helped me and was very quick about getting the new phone in my hands and continued to check in and be helpful even as more customers came into the store. It took a while to transfer my data but the reps were all fantastic about checking in and ensuring the transfer was continuing smoothly. I used to go to a different T mobile regularly but I'll probably switch to coming here whenever I have any new device needs.
