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February 2024 by Patti
The store manager Ronald and the retail assistant Manager Mike were both so knowledgeable and helpful. My battery was fried. I didn't have a warranty. I was stranded without a backup phone and had a limited budget. They took the time to troubleshoot with me explaining everything along the way. I left with a new phone I could afford and a better plan. They saved the day! Best experience I've had in any retail phone store.
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February 2024 by William Curtis
Incredibly knowledgeable and helpful staff, Misha in particular
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November 2023 by Jessica
Thank you the store manager was awesome and very knowledgeable. I think his name was Ron but I could be wrong stopped in having problems with my phone and fixed them. The store will be my go to store and I will drive the extra time out of my way from now on.
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November 2023 by Andrew Myers
Awesome service, the whole crew was friendly and knew their stuff
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October 2023 by James Chapman
One here cuz I was having a problem with my phone Pixel 6 and pretty much cleared up the problem with a new SIM card and we activated my Wi-Fi self person was knowledgeable trade me with respect and looked into a lot of issues that could have caused my phone problems
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October 2023 by Katie Miller
Give Cheyron a raise. We were in on a Sunday afternoon about an hour before closing and Cheyron was a fabulous one woman show. There was another employee with her, but he was very clearly new and had no idea what he was talking about, so he kept asking her for help. She answered his many questions with grace all while providing excellent service to a half dozen people. All of the transactions were taking extra long due to a slow system, and 4 of us had transactions in progress well after closing. She carried on with a positive attitude and continued providing the best service she could while multitasking to the extreme. This included taking the time to teach a person with an intellectual disability how text. Whatever you’re paying her isn’t nearly enough. Give her a raise and a promotion ASAP.
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August 2023 by Evelina B.
Online it said it was open until 7 pm. Showed up at 6 and the door was locked, lights were on and no one answered the phone or door after knocking and calling like 5 times.
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June 2023 by Jason Mamula
This place is the most immature place I ever been to I feel like I went to HighSchool with the heavier-set black people I walked in I was laughed at by them like the first time they seen a skinny person
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April 2023 by Jaritza Bonilla
Awesome experience. Evan helped me upgrade my phone and talked me into some really awesome deals. He was really helpful, kind and personable and deserved recognition. And he’s a really good seller! I walked out with an phone upgrade, an Apple Watch, a charger, and upgrading to Magenta on my service which has been working great! Extremely satisfied. Thanks Evan!
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December 2022 by Tom Boehm
Brittany is great she looked up how to fix my phone and she was he nicest rep I've ever talked to.
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November 2022 by Lucifer Morningstar
This store is okay sure they are helpful, but I recommend switching to Google Fi.They have the same service "towers your phone runs on" as t-mobile.Why would you pay 100$ a month when Google fi is 25$-45$ month.
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September 2022 by Michael CROWLEY
Had a wonderful experience, paying a bill..the 2 female employees were outstanding..very professional, and friendly, very knowledgeable..?????⭐⭐⭐⭐⭐
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July 2022 by Elizabeth King
Managers have really created a great staff work environment. Customer service is great!
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May 2022 by daniel leahy
Just wanted to make a shout out. My iPhone locked up and I was unable to fix it. I came down the Wharton street store and asked if they could help..I was assisted by a young man( my apologies for not getting his name) who tried to get it unlocked, but he also could not free it up.Another employee came over(Shaheed)and proceeded to look at my phone and within a few minutes had it unlocked and usable . Can’t say enough about these guys. Polite, professional and honestly interested in helping me out.Thank you
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April 2022 by William Eberle
We all can agree, T-Mobil has the best phone customer service period! But not all T-Mobil stores are created equal! The South Side location is far and above any store you could find. Not only are the employees very courteous but I have found their knowledge of all tech to be superior. They know the competitors products and give an easy to understand, or a very detailed tech savvy explanation, depending on which you prefer. I can not adequately find the words to give them the praise they deserve.
