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March 2024 by Derek
Went to the store the other day and the SA ended to be SO RUDE.
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January 2024 by Yeleana Cintron
I went to the store last weekend to check out some ballet flats and Keren was great! She was so hopeful and really nice. Once I decided on a size (I’m in between sizes) she took care of everything right away. Left very happy with a new pair of shoes and my first experience going there was great.
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June 2023 by sarah liu
I would highly recommend this location to purchase all of your Tory Burch needs and wants! Luis and Anthony are both extremely professional and friendly. They gave me some beautiful recommendations, and I couldn’t be happier with my bag and twilly scarf.
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August 2020 by Dora Dynette Gonzales
I was looking for the Tory Burch Roccia flip flop and finally found it in Pittsburgh. Thank you to Luis morales for the wonderful customer service and the great conversation.
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January 2020 by Christine John
Beautiful store, beautiful things! Very pricey!
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December 2018 by Kelly Z
This store doesn't even deserve one star. I've been in here three times and all three times the staff treated me like I didn't belong in their store. The last time I stopped in, it was to return an online order. I handed it to an associate and another one came up and said in a nasty tone, “we need the card that was used to return.†I turned around and said, obviously. I got the impression that she was insinuating that I stole the merchandise. Incredibly rude and stuck up staff. Side note: Tory Burch is EXTREMELY OVERPRICED AND UNDERWHELMING. Spend your hard earned money elsewhere.
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July 2018 by Yvonne Burton
What's not to like. Wish they had more variety of merchandise in their store.
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May 2018 by JONATHAN E
Beautiful clothing and great customer service!
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April 2018 by Nichole Grandy
I enjoy walking into the Tory Burch store in the Ross Park Mall. The store and the employees are very welcoming. Customer service is amazing and my personal shopper Jolene is great at communicating with my husband and choosing exactly what I like!!
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April 2018 by John Merza
This store is nice if you make a order over the phone but must be lazy because if you come in to shop they are extremely RUDE.
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February 2018 by Edward Kaiser
My wife entered the store interested in purchasing a hand bag. After asking a few questions about the different colors, the sales associate made a snarky/sarcasitic comment 'Are you familar with our brand', as my wife is presently wearing a tb sweater, and has been long loyal customer. We will not be back to this store. We will be buying online or Saks. Maybe.....
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September 2016 by Gabi Monk
If I could hug every one of the workers here, I would. Unfortunately, though, I placed my order (and my exchange) over the phone. I spoke mostly with a girl named Keely (??) and she had some of the best customer service out there. Tory Burch customer care actually sent me to them when I placed an order direct from the website and it couldn't process, and I'm so happy they did!! They are so helpful and kind and friendly. Love them and I love my sandals :)
